Hello Octopus is a really good energy supplier to deal with. The customer services is quick and efficient. They are very understanding individuals. Both Jon and Hafsa helped me alot. We were in... See more
Company replied
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Review summary
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It was easy to communicate by email and then by telephone. Easy to get through to a human and didn't have to wait too long. The advisor we spoke to picked up our request immediately and without any co... See more
Company replied
Prompt answering of telephone call - no waiting in long queue. Very helpful assistant - Anita. Sorted out new fixed rates for when our current ones end. Very pleasant. had a lovely chat.
Company replied
Better than 5*s - Grace has been beyond helpful. When the initial switch to Octopus was cancelled due to us not doing steps at our end, she has made it so easy to pick back up where we left off withou... See more
Company replied
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Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
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Join the UK's business energy champions
4.9
Excellent
1K reviews
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Reply from Octopus Energy for Business
Thanks so much Jay! 🙌
Great customer service
October 14, 2026
Reply from Octopus Energy for Business
Thanks Richard! Glad you agree
Octopus have brilliant customer service…
Octopus have brilliant customer service and answer any queries promptly and fully. 10/10
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks Melanie! Great to see you love our service 🙌
Good service and value for money
Great service in terms of provision of information and helpfulness. Good range of tariffs.
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Deceided to switch another of my energy…
Deceided to switch another of my energy supplies to Octopus today.
Chris on the end of the phone was absolutly fantastic.
If only all companies and employes worked like this, the world would be a much better place.
5 stars and more.
October 14, 2026
Reply from Octopus Energy for Business
Thanks so much for leaving this review! ☺️
Thanks to Vanessa
Thanks to Vanessa. One of the best experiences I had today with talking to the customer services at any companies for a while. I wish others could follow her example.
Nice and clear language, very professional and stick to the point.
Thank you again.
October 14, 2026
Reply from Octopus Energy for Business
So nice to see you had such an easy experience with our team! Thanks for leaving this review 😄
Great communication
Excellent customer service.
Updates regularly.
Easy to use App
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Love this! Thanks so much for letting us know your thoughts ☺️
Easy to deal with
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks so much Kathy!
No waiting for someone to answer the…
No waiting for someone to answer the phone, only needing to speak to one person. Very helpful and informative agent.
October 14, 2026
Reply from Octopus Energy for Business
Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄
Been using them for years they are good…
Been using them for years they are good and the the cheapest in the market
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks so much for the kind words Denis! Hope to have you for many more years to come 🐙
Supportive and Fair
Octopus staff responded to an issue really quickly and helpfully. I had good follow up from the staff and I felt they gave me fair and supportive support.
October 13, 2026
Reply from Octopus Energy for Business
Thanks for leaving this review Louise! ☺️
Excellent service and a very good…
Excellent service and a very good tariff.
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
EXCELLENT TO DEAL WITH
October 14, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks so much for the kind words! 🐙
Excellent customer service
Always very responsive to any queries.
Pricing is very good
Love the savings from The Energy Club and the challanges to shift usage for reduced pricing
October 6, 2026
Unprompted review
Reply from Octopus Energy for Business
Thanks for leaving this review David! Great to see you're enjoying how we do things for our customers ☺️
I was letting you know that I was…
I was letting you know that I was moving out on the 30th September and wished to terminate my account. The result was I was plagued with e-mails requesting a great deal of irrelevant information which was for some reason on an American database. As I am on a smart meter the cessation of my account should be a very simple thing although it seems that your organisation is more interested in leases and the new tenant. How would I know who the tenant would select as their electricity supplier.
October 12, 2026
Reply from Octopus Energy for Business
Hi there,
Thank you for taking the time to leave this feedback, we really appreciate it.
When an account needs to be closed down on our side, we send out a Business move out form which I can see we sent on 9th of October.
The reason that we ask for this, is so that we can verify when legal responsibility ends for the property to make sure that the correct parties are billed for the correct periods.
We ask for the landlord or next tenants details as until they switch away from us, they will automatically be on supply with Octopus Energy meaning we are responsible for billing them once you have left.
I hope this helps to clarify why we ask for this information, I have reached out via email to see if there is any support you need and to answer any questions you may have about the form. Please do respond to this and I will be happy to assist you.
Kind regards,
Kersh
Reply from Octopus Energy for Business
Thanks for leaving this review! ☺️
Issue with billing sorted
Although my issue with billing took a few months to sort, genesis and the team kept me updated throughout. Great customer service throughout.
October 13, 2026
Reply from Octopus Energy for Business
Sorry to hear this took a while longer than expected to fix. But glad to hear it got resolved. Thanks so much for the kind words! 🐙
Excellent clear guidance from Stepan…
Excellent clear guidance from Stepan thank you.
October 12, 2026
Reply from Octopus Energy for Business
Awesome! Thanks Rae ☺️
Reply from Octopus Energy for Business
Love it! Thanks Philip 🙌
Mo via email and Nathan on the phone
Mo via email and then Nathan today have made the process of switching supplier a pleasure as there were some issues that needed resolving before we could move forward. Thank you both for listening to my charity’s needs and helping us save money on energy too! I can’t thank you both enough for getting us to this point :-)
October 13, 2026
Reply from Octopus Energy for Business
Great to hear you had such an easy experience with our team! Thanks for leaving this review 😄
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