I contacted Octopus Energy out of office hours because I had no gas via email. One of your colleagues Jake responded very quickly and advised me on what to do and how he could help. Within 1.5 hours a... See more
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Review summary
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I moved from one fixed contract to new one and received an updated invoice/bill. Contacted Octopus since my monthly DD had increased from £104 to £140 despite being in credit of around £420+. I spoke... See more
I’ve only had to contact Octopus by phone once but found their service very professional. Shout out to Vedrana who listened well, understood and very promptly dealt with my issue. It was literally o... See more
On calling I was put on hold, always depressing, but I am delighted to say the hold time was approximately 4 minutes which in today's world is good. I spoke to Beau who helped me choose and sign up t... See more
Company details
Contact info
UK House, 164-182 Oxford Street, London , W1D 1NN, London, United Kingdom
- 0808 164 1088
- hello@octopus.energy
- octopus.energy
4.8
Excellent
842K reviews
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Caring and professional
Octopus dealt with my issue efficiently, promptly and with their usual caring and professional manner
August 7, 2026
Strange monthly direct debit suggestion.
We were given a new suggested monthly direct debit charge which seemed to make no sense. Our annual energy expenditure on the property is less than £400, but Octopus suggested a monthly payment of £140! When queried, we got no explanation, but were able to keep the payments as before. Our balance is over £270.
July 14, 2026
No contact number but email had quick response
I was very disappointed that there wasn’t an emergency out of hours number that I could call when I had no gas in my property on the weekend BUT I am very impressed with the speed that they responded via email to my email regarding my emergency.
Only thing I would improve would be the understanding that some people can’t always get the photos or videos requested due to family situations such as I was asked to get a video to prove my gas meter was dead, I explained I had two children under 1 and had emergency surgery two weeks ago with no one nearby to watch them or do the video for me so I couldn’t go to the meter which is in the car park downstairs and was told that they couldn’t help me until they got this.
I found this very unhelpful and quite biased.
August 8, 2026
Booked in for a Smart Meter upgrade
Booked in for a Smart Meter upgrade. Recieved very good customer service from Charlotte, who made sure to check in several times before and after. She ensured everything was working going above and beyond. I also can't fault the technician who carried out the work.
August 8, 2026
Octopus Energy customer service
The questions I had relating to my energy consumption were answered very well and helped me understand my bill.
August 7, 2026
Speaking to Ryan regarding the letter…
Speaking to Ryan regarding the letter saying my meter was dur for renewal. I advised him the label on it said next inspection is 2030. He accepted that and said it was fine then.
August 4, 2026
I emailed octopus about a issue which
I emailed octopus about a issue which was picked up by Marielos who was extremely efficient and arranged for someone to visit me at a time that suited me to sort my meter, Why can’t all companies have staff like this absolute credit.thank you
August 6, 2026
Excellent customer service
Queries acted upon promptly.
Mark was polite, efficient and kept me aware of what was happening.
Excellent customer service.
August 8, 2026
Account performance review
The customer service officer always engage and listens carefully to customer's opinion. And they are always respectful.
August 7, 2026
We met Shane in silverburn Glasgow we…
We met Shane in silverburn Glasgow we were thinking of changing our energy supplier so we approached the stand with not much time on our hands we were guided through the costing and services with great knowledge and easy explanation so thanks Shane for an easy switch
June 26, 2026
Great service and easy contact a real…
Great service and easy contact a real person. Best prices for Energy!
August 7, 2026
Very quick to respond
Very quick to respond, informative helpful and friendly as was my experience with Sharon dealing with my enquiry.
August 7, 2026
Spoke with tana as I needed to confirm…
Spoke with tana as I needed to confirm I made the correct reading no fuss she confirmed straight away and answered all my queries thanks
August 8, 2026
Excellent communication
Excellent communication. I had been persuaded on my doorstep to change suppliers to a different company. After they left I found the information they had shared with me to be incorrect and I was better staying with Octopus. I emailed the help desk and Mark was very helpful and reassuring emailing an update most days even when there was nothing to update. Great customer service. Thank you Mark.
August 8, 2026
Excellent customer care
Excellent customer care. Great communication. Made my switch really easy, solving any issues i had.
After dealing with other companies im the past, Octopus are by far the best.
August 8, 2026
Switching Simplicity
Had some questions regarding switching gas and electricity with solar and battery export. Call answered within 60 secs. Spoke with Emily who had the knowledge to answer my questions quickly and efficiently and then we went on to effect the switch while I was on the line. Perfect example of one place no nonsense customer service.
August 6, 2026
The eng
The eng. Changing the electrical smart meter was quickly and efficient. However a big improvement from
Customer perspective will be to inform if the technician is coming AM or PM and avoid that the whole day is lost because we can’t leave the premises.
August 6, 2026
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