Octopus Energy Reviews 

I emailed twice about you not taking my gas bill but this was only sorted when Beth B was dealing with it . Sorted very punctual so very pleased with the outcome.

Efficient and effective customer service- thank you

Quick response and great services.

Whilst I was initially dissapointed that a meter fault meant that I was being incorrectly billed. Ivita patiently reconstructed the data and rebilled nme correctly.

Toonna was super helpful and assisted me to get the smart meter working again. She then called back to ensure everything was still working and I hadn’t experienced any further issues. Thank you Toonna

Friendly and quickly resolved my issue :)

Kelly helped me with my query regarding my direct debit in an efficient manor.
My request for a refund was also taken care of.

Octopus has been increasing their prices year on year. I was recently notified of my fixed tariff coming to an end and the renewal quote was £50 more expensive per month. I bit the bullet and decided to stick with them and renew a 12 month fixed term however the link I was sent took me to a page where I was told I could switch closer to the end of my fixed tariff. I used the link several times and kept getting the same answer so 3 days before my tariff was due to end I decided to contact them. I did so via email but as I was conscious of timeframes I decided to call them. When I called I was told that my new quote was even more expensive than the one emailed to me and that there was absolutely nothing that could be done because I should have contacted them sooner. My argument was that I was told via their own link that I had to wait until I was closer to the end of my tariff so why would I contact them at that point? I was repeatedly told there was nothing they could do so I opted to accept the fixed term but asked for someone more senior to call me so I could discuss it further. I am still waiting for this call more than 24 hours later.
Funnily enough I decided to used Money Saving Expert and found a new tariff with a different provider offering the same usage for around £60 cheaper than Octopus apparently could do. Excellent to see Octopus rewarding and valuing loyalty. I have been with them for around 5 years and would have stayed had the honoured the quote sent two weeks earlier. Highly recommend looking at So Energy as their prices seem to be far more reasonable compared to Octopus.

Excellent communication and information.
David was very knowledgeable and answered all my queries and explained everything, this made everything very simple. Thanks

Shakirat answered and solved my queries very quickly and efficiently!

I had been thinking of changing my provider, friends had recommended Octopus but I’d not looked into it!
Whilst out shopping in Gloucester I came across an extremely nice & knowledgeable young man called Josh! He talked me through everything & I was pleased to sign up! Thank you Josh!

Last person I spoke to was very unprofessional and a bit rude also not helpful at all

Clear information, quickly conveyed.

Luljeta answered my call and put me at ease she said she would look into my query and get back to me by the end of the day and she did. She was caring and could tell I was worried about my meter reading and put me at ease.

I am rating Courteney the team member I spoke with this evening as outstanding for the attentive and assuring manner in which she dealt with my issue.
However it is slightly ironic as the reason for my call was because the engineer who fitted my smart meter this morning had been less than efficient and had left me without power (partially excusable as my house was running on solar power at the time he fitted it) .

Team that put our heat source in were very tidy
Very friendly , considerate to our household needs , courteous and professional from start to finish . Thank you

It is so nice to see that the customer service experience can be an absolute pleasure, you speak to the real person amd the issue is resolved so quickly. Thank you very much for your help

phone answered almost immediately staff as always very happy and helpful question delt with and new fixed tariff for 15th august put in place for me brilliant