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Octopus Energy US Reviews 182

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TrustScore 4.5 out of 5

4.6

Electric Utility Company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and positive attitudes, making interactions pleasant and efficient. Many people highlight the outstanding customer service, noting quick response times and personalized assistance that goes above and beyond expectations. The overall service, including the subscription process and user experience, is frequently described as seamless, easy, and stress-free. However, some customers also noted issues with customer service, mentioning difficulties in reaching a real person, receiving conflicting information, or experiencing long hold times. A few people also reported problems with the online sign-up process, encountering errors or bad data.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise employees like... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and efficiency of the... See more

Subscription

Reviewers express satisfaction with the subscription process. Customers found signing up and renewing plans... See more

User experience

Users describe positive interactions with user experience. Many customers found the process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntaril... See more

Rated 5 out of 5 stars

Jake Williams was great. He truly cared about the service he was providing and even went the extra mile by calling my back to inform me up updates that were improvement for me to know. I appreciate hi... See more

Rated 5 out of 5 stars

Kevin was very knowlegeable. He provided information that was helpful in understanding my solar system, and how to optimize the use of the equipment. It was explained in a way hat makes my investment... See more

Rated 5 out of 5 stars

Great customer service didn’t have to wait on hold for a long time. Communication was good by phone and by email. When there was an error in switching over to octopus, lizzeth the service rep I spoke... See more

Company details

  1. Electric Utility Company

Written by the company

We understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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Rated 5 out of 5 stars

Kevin was great

Kevin was great. Very helpful. He was very knowledgeable about the rates and services. Easy to talk to and friendly. Made me feel comfortable with my decision to go with Octopus Energy in addition to the lowest rate. Thank you!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Kevin was a pleasure to work with…

Kevin was a pleasure to work with today, he made my new account set up seamless and easy. I had called another power company and they were droning on and on and I just couldn’t see where it was a good fit for me. Kevin really helped me understand the benefits and helped me realize I was making the right choice going with Octopus.

November 7, 2025
Unprompted review
Rated 2 out of 5 stars

Web Site is dicey

I researched this thoroughly using ChatGPT. That technology was very helpful in making my decisions. Once on the patch to sign up, I encountered the Octopus website. Multiple attempts to sign up, each coming back with bad data or an error or a spinning dial.
I finally called them and discovered, I was in fact set up with an account. A few minutes on the phone and I am now a customer.

November 7, 2025
Unprompted review
Octopus Energy US logo

Reply from Octopus Energy US

Hey Daniel,

Thanks so much for sharing your experience — and for sticking with it! We’re sorry the website gave you trouble when signing up. Our tech team is already looking into what might’ve caused those spinning wheels, since we want joining Octopus to be as smooth as the energy we provide ⚡️

We’re glad our team could get you up and running quickly on the phone. Welcome to Octopus, we’re thrilled to have you with us 💜

Love and power,
Katie @ Octopus Energy

Rated 5 out of 5 stars

No need to be nervous

Revel made my first time setting up electric seamless. She was so understanding and patient. I would recommend Revel and Octopus Energy to family and friends who want to find an electric company.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Payton,

Payton,
I have yet to receive a correct bill. Read my string of emails to Luis.
Thank You Gary Capik

November 5, 2025
Unprompted review
Octopus Energy US logo

Reply from Octopus Energy US

Hi Gary,

I’m really sorry for the ongoing billing issue — we know that’s frustrating. Our Ops Manager, Josh, is already looking into it and will follow up with you shortly.

Thanks for your patience while we get this sorted.

Love and power,
Katie

Rated 5 out of 5 stars

Solar Expert

The experience I had was good. I spoke to Kevin during my call. He was able to resolve and address both making a small payment over the phone and signed me up with a new contract that was better for what I could afford. He was professional, informative, and had a good attitude throughout the call. I recommend his customer service as excellent.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Jake Williams was great & went the extra mile

Jake Williams was great. He truly cared about the service he was providing and even went the extra mile by calling my back to inform me up updates that were improvement for me to know. I appreciate him and would refer ppl to Octopus Energy. I also am a business owners and wish that my staff would help my customers the way Jack helped my sign for my new plan today. Thanks Jake!

October 31, 2025
Unprompted review

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