Octopus Money Reviews 

417
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and genuinely helpful, offering clear explanations and personalized advice. The service is often described as efficient, smooth, and of exceptional value, positively impacting financial planning. Excellent customer service, quick response times, and professional query handling are also frequently highlighted. However, some customers noted communication and access difficulties, especially for those overseas, experiencing slow responses and issues with online chat or call centers. A few also mentioned delays in processing requests like savings withdrawals, finding the experience long-winded or unsuitable for their specific needs.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many recommending it for mortgage advice due to feeling... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and knowledge of the... See more

User experience

Customers had positive experiences with user experience, finding the process smooth, straightforward, and... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers highlighting prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Puja and the Octopus Money team were super friendly, attentive and knowledgeable when dealing with my mortgage. Puja helped me through the whole process, answered all my burning questions and really... See more

Rated 5 out of 5 stars

I loved chatting to Justine, she was so warm and friendly. Her approach of normalising and explaining the different options was really good. I felt she understood where I was now in terms of financ... See more

Rated 5 out of 5 stars

I've been working with my Financial Coach Martin and have found him to be brilliant. He's thoughtful and insightful and is so easy to talk to. He's clearly very passionate about his role and I know he... See more

Rated 5 out of 5 stars

As a first time buyer, Octopus Money has been positively impactful as my mortgage broker. Puja clearly explained the mortgage process and different product options in simple terms. Puja c... See more


Company details

  1. Non-Bank Financial Service

About Octopus Money

Written by the company

At Octopus Money, we believe everyone deserves personal, 1-to-1 help with their money. We bring together all the pieces of your financial life and make sure your savings, investments and pensions are all on track for the life you want to live.

Through a combination of real, friendly people and really clever technology, we help you see where you stand today and build the plan for whatever you’re dreaming of.

First things first. Meet for a chat, discuss your goals and money questions and see how Octopus Money can help.


  • Talk to a real person – Ditch the robots – get personalised help from a human
  • See your future – explore different scenarios with our powerful planning technology
  • Step-by-step plan – we'll make it easy for you to improve your financial future
  • Take action – easily set up your ISA and retirement account, with a custom portfolio, managed by our experts.

Join 71% of Octopus Money customers who feel more on track for the financial future they want.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

417 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(417)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Advisor

The adviser was personal - approachable . and clear boundaries advised on what she could not advise on. Gave an bigger picture of the where we aim to get to , and how , and initial steps towards this. Look forward to our next session

September 16, 2025
Rated 5 out of 5 stars

Initial financial planning Stater Session call

Had a great call today with Paul Lee. I was impressed with the preparation info sent before the call so we could make the best use of the time. It was good to be able to talk through my goals and what provisions I'm making towards them. We covered all the questions I had on the initial call and I have decided to have a further planning call to continue the conversation. Paul made it clear what I need to do so I can get the most out of the next meetings. I'm looking forward to getting some recommendations and suggestions so I can build towards my future.

September 17, 2025
Rated 5 out of 5 stars

Mortgage Application Recommendation

Owen was superb in helping me understand and navigate a recent mortgage application and offer, taking the time to answer all my questions throughout the process. I would highly recommend Owen and Octopus Money, and will be using them again in the future! Thank you Owen

September 14, 2025
Rated 5 out of 5 stars

Finally in control of my finances

I did the financial coaching with Octopus and have not regretted it at all, finally feel like an adult(ish) and have all my finances finally in order.
Really easy to get in touch with them, really responsive and generally an all round great experience.
I have been with Octopus for well over a year now and sticking around

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Expedite support

Customer service support was fast and solved my issue. I'm pleased with the way they handled my request.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Bery was so quick to reply to my question and gave me clear instructions on how to rectify my issue. Excellent service.

August 22, 2025
Unprompted review
Rated 4 out of 5 stars

Kathryn is very relatable

Kathryn has given me a lot of options to think about, and explains it in a way I can understand it. She is very friendly and relatable. I am now in the process of setting up an emergency fund and thinking differently about my pensions.

August 21, 2025
Rated 5 out of 5 stars

Great meeting with Terence

Great meeting with Terence, discussing my future financial plans. Got a good understanding of my current situation, how to save towards moving and keeping enough aside for travel too. Very helpful!

August 20, 2025
Rated 5 out of 5 stars

Great first session.

I've never taken part in a session like this before, so when the opportunity arose I jumped at the chance. I like to think I am sensible with finances and this was really just a financial health check for me. However, when speaking with my coach, Justin, I was blown away by the level of detail Octopus Money go to, and with such a personal touch. There was no hard sell/upsell at the end, the decision was very much mine. I feel comfortable with my financial future now, I have some actions I can take to protect my family in the long run, and I am really looking forward to seeing my personalised plan.

August 12, 2025
Rated 5 out of 5 stars

Great service from Owen

Owen was very useful with the different deals for our remortgage and was able to come to me at the right time without me having to remember it was time to remortgage.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

I loved chatting to Justine, she was so warm and friendly. Her approach of normalising and explaining the different options was really good.
I felt she understood where I was now in terms of finances and where I wanted to be. As well as the pressures of juggling family needs etc.
I'm looking forward to getting started and putting a plan together.

August 5, 2025

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