There are many brands that look good online but in real life only flatter very slim figures. I love that Odd Muse looks fire on larger sizes and curvier bodies too. Gives a little confidence boost to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the very first email, the service was warm, kind, and truly professional. On the day of my wedding appointment, I was welcomed so beautifully and guided with such care and attention that I left... See more
Company replied
The team is incredibly friendly and the product quality is fantastic. Ordering from Europe is a bit expensive due to tariffs, but the customer service was amazing—they couldn’t offer in-store pickup,... See more
Company replied
recently purchased two dresses during their latest sale, and as always, the experience was flawless. The delivery was incredibly fast, which made me so happy, and once the dresses arrived, I was remin... See more
Company replied
Company details
Written by the company
Invest in timeless style & quality designed to last As seen in Vogue, Forbes & the Business Insider 🌎 Worldwide shipping
Contact info
United Kingdom
- orders@oddmuse.co.uk
- oddmuse.co.uk
4.0
Great
3K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Odd muse
Simple website
Products visually pleasing
Models from everywhere
November 28, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Lauren. We're pleased to hear you found the website easy to use and visually pleasing!
We truly appreciate your support and can't wait to welcome you back soon.
Great outfits
Great outfits, great delivery, just as shame about the returns is only 14 days
December 7, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your review Morgan. We're pleased to hear you love your Odd Muse purchases and had a great delivery experience.
We also appreciate you sharing your thoughts on the returns window. Thank you for your support!
Absolutely love absolutely satisfied ✨
I’ve purchased 3dresses from odd muse so far . The material quality , the fit is top tier . Hugs at all the right places . Good packaging . Comes with a sealable bag which makes it convenient . Looking forward to purchasing more from your site . Looking forward to some fun colours with the same kind of material in the future summers .
Xoxo
November 28, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your review Maria! We're thrilled to hear you love the quality, fit, and overall experience with your Odd Muse purchases.
We can't wait for future orders from you and for you to see what else we have coming. Thank you for your support!
Lovely quality clothes
Lovely quality clothes. Always a great shopping experience
November 26, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Amy! We're glad to hear of your great shopping experience with us and that you love your Odd Muse purchases.
We can't wait to welcome you back soon!
I am absolutely in love with my new…
I am absolutely in love with my new dress! I’ve Bought online at odd Muse before, but this time I went to the flagship store in New York and it was amazing.
The staff was really helpfull and the service was really good. Ended up with the best holiday season dress I could wish for!
November 25, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your lovely feedback Abigail! We're so pleased to hear you love your new Odd Muse dress and that our team were able to assist you.
Thank you for visiting us. We can't wait to welcome you back soon!
I placed a order for a dress
I placed a order for a dress. Received the dress 1 month later. The sizing was very off but the quality of the dress was good. The service was not the greatest as they take forever to answer back to emails. Sizing you meed to size down they run too big. Shipping tool a month to come tot he US but quality is good!
October 16, 2025
Unprompted review
Reply from Odd Muse London
Hello,
Thank you so much for your feedback. We’re really glad to hear you’re happy with the quality of your order.
Regarding the shipping time, our orders only take up to a month to arrive if they are pre-orders, and these are always clearly marked on the website. As for our customer service, our team normally responds within 2 working days, so we're very sorry to hear that you experienced a much longer wait. That’s certainly not what we expect for our customers.
We’d really appreciate the chance to look into this further for you. If you could reach out to us at orders@oddmuse.co.uk, our team will be more than happy to investigate and make sure everything is resolved for you.
Could not have asked for a better…
Could not have asked for a better service. Although you have to pay for postage and returns, the quality of the clothes are beautiful. The customer service is amazing also, I really could not have asked for a better company to deal with. Thank you to all who helped me with my refunds, returns and orders.
December 3, 2025
Unprompted review
Reply from Odd Muse London
Thank you so much for your wonderful review! We’re delighted to hear that you loved the quality of our clothes and that our customer service team made your experience a great one. We truly appreciate your kind words and are glad we could support!
Best,
Odd Muse Customer Service Team
Great customer support
I ordered the split sleeve mini dress in black last week and I wore it this Saturday, unfortunately the zip completely fell apart during the night. The dress did fit perfectly and was in no way too small. I was so disappointed as I felt incredibly confident in this dress.
However, I contacted customer support on Monday morning (1st dec) and it was resolved on the same day with a replacement on its way to my home address! Tracking was provided to me today.
I was so so impressed with the support from Olivia and the wider team, I’m extremely grateful ☺️ Thank you!!
December 3, 2025
Unprompted review
Reply from Odd Muse London
Hi Georgia,
Thank you so much for taking the time to share your experience. We’re really sorry to hear what happened with the zip , we completely understand how disappointing that must have been, especially when you felt so confident in the dress.
We’re delighted that Olivia and the team were able to help quickly and get a replacement organised for you right away. It’s wonderful to hear that you were happy with the support you received.
Thank you again for your kind words. We truly appreciate it
Good quality clothing
The clothing is really good quality and it offers something other companies don’t in regard to style and quality. Products were packaged well.
Returns are not free and the cost threshold for free delivery is quite high (£150).
November 29, 2025
Unprompted review
Reply from Odd Muse London
Hi Jennie,
Thank you so much for your feedback. We’re really glad to hear you’re pleased with the quality and style of our pieces, as well as the packaging.
We really appreciate you sharing your thoughts on our returns process and delivery threshold. Feedback like this is incredibly valuable and helps us review where we can improve.
Ordered a dress for my daughter for…
Ordered a dress for my daughter for Christmas to be told because I bought it on Black Friday the window for returns cannot be extended beyond 14 days . I understand completely that a refund would not be considered but I think not to even offer an exchange is unreasonable … the shame of it is that the dress would have probably fitted and been fine , but on principle ( and the fact it cost over £100) I am returning it and will look elsewhere . I will not be ordering again. DISAPPOINTING !
December 1, 2025
Unprompted review
Reply from Odd Muse London
Hi Katy,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. We completely understand your concerns, especially when purchasing gifts in advance.
Please do get in touch with us directly, as we’d be more than happy to take another look and see if there is anything we can do to help. While our returns policy is in place during promotional periods, we always aim to be as accommodating as possible and want to ensure you have a positive experience with us.
Terrible customer service and size very wrong
I ordered a white dress in XS but when the dress arrived was smaller than an XXS should be. Even though the initial mistake was from the store, they blamed me for a staint on the dress that I could never have done myself as the dress was impossible to close. Also it was kept in their warehouse for several weeks or initial assessment.
I found absurd that after sending a faulty dress they refused to refund, issue a voucher or send the correct size (which was my request). Terrible customer service.
June 2, 2025
Unprompted review
Reply from Odd Muse London
Hi Marilia,
Thank you for sharing your feedback. Please get in touch with us directly so we can take another look into this for you. We’d really like the opportunity to review the situation properly and see if there’s anything we can do to help put this right.
We hope to hear from you soon so we can resolve this.
Black Mini Skirt
I ordered the black Mini Skirt, really lovely skirt and fits well, delivery was also really quick. I had spoken to Sophie in customer service, who was really lovely & helpful!!
December 1, 2025
Unprompted review
Reply from Odd Muse London
Hey,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love the skirt and that it fits well. It’s also great to know your delivery arrived quickly.
Thanks again for taking the time to share your experience. We really appreciate it.
Amazing customer service
I spoke to Shane in customer Service and he was always very responsive and very helpful with what I needed. I truly appreciated the time and effort that went into helping me.
November 24, 2025
Unprompted review
Reply from Odd Muse London
Hello Jackie,
Thank you for your feedback! We're pleased to hear our team were able to provide the help you needed. We can't wait to welcome you back soon.
Thank you,
Odd Muse Customer Service
Stains on dress for Graduation
Lovely experience in store
The dress I tried on in store was stained, asked if they had new ones in packaging and if it could be checked before purchase. The lady in the store checked the dress and demeaned it suitable for sale.
However when I’ve taken the dress home from London after I had travelled to purchase said dress. I took dress out of packaging that it came in and notice several stains on the dress it was for a graduation the next day only option was for it to be dry cleaned. When emailing customer service they offered a a £30 refund for dry cleaning fees however I felt this is not acceptable for a £135 dress. I would recommend throughly checking the dress yourself before leaving the store. I love the dress however it won’t be somewhere I’ll be returning to in future. Very dissatisfied
November 25, 2025
Unprompted review
Reply from Odd Muse London
Hello Chloe,
We're pleased to hear you had a lovely experience in store and that you love the dress you purchased. Thank you for choosing Odd Muse for such a special occasion!
We are sorry to hear about the stains on your dress and that our solution did not meet your expectations. Please pop an email to orders@oddmuse.co.uk so we can look into this further and work toward a better solution for you.
Thank you,
Odd Muse Customer Service
Sizing all wrong
Sizing all wrong. Waited weeks for the dress I wanted to come back in stock. Measures myself exactly to the measurements described on the garment however they are so far out it’s ridiculous. The dress is now out of stock. Really disappointing and pointless putting measurements online if they’re not accurate. Waste of time.
November 20, 2025
Unprompted review
Reply from Odd Muse London
Hello,
Thank you for your feedback. I’m really sorry to hear about the sizing issue, especially after waiting for the restock. We understand how frustrating it is to rely on the measurements and still receive a dress that doesn’t fit as expected.
Please reach out to our customer service team orders@oddmuse.co.uk so we can help with a return or exchange and update you on restocks. We appreciate you letting us know and will review the sizing information to ensure it’s more accurate moving forward.
Great quality and amazing customer service,
The team is incredibly friendly and the product quality is fantastic. Ordering from Europe is a bit expensive due to tariffs, but the customer service was amazing—they couldn’t offer in-store pickup, yet they immediately checked item availability for the day I planned to visit and truly went the extra mile. I’ve followed the brand for years and it’s amazing to see how much it has grown. Owning an Odd Muse dress is a dream come true. In short: great service, great quality, and absolutely worth it.
November 4, 2025
Unprompted review
Reply from Odd Muse London
Hi Lotte,
Thank you so much for this wonderful review! We’re truly grateful for your support over the years and so happy to hear that owning an Odd Muse dress has been a dream come true for you.
We understand that ordering from Europe can be costly due to tariffs and we hope to have a EU fulfilment open next year for our EU muses!
Thank you again for taking the time to share your experience and for being part of our journey. We’re honoured to have you as part of the Odd Muse community!
I bought the ultimate muse top
I bought the ultimate muse top, it still had both tags on it has never been worn before and has multiple patches of what looks like mould
November 17, 2025
Unprompted review
Reply from Odd Muse London
Hey Issey,
We’re so sorry to hear about the condition your top arrived in , this is absolutely not the standard we aim for. Thank you for bringing it to our attention. Please send a message to orders@oddmuse.co.uk with your order details and photos so we can look into this immediately and arrange a replacement or refund. We truly appreciate your patience, and we’ll do everything we can to make this right
Great experience
Great experience ! Dresses are fabulous ! I wish k has a store in Peru where I could try them
On !
November 14, 2025
Unprompted review
Reply from Odd Muse London
Hi Luly,
Thank you so much for your lovely review! We’re thrilled to hear you had a great experience and that you’re loving the dresses. 🤍 Thank you for being part of our community!
Timeless and beautiful
Timeless and beautiful! Great quality garments, really set you apart in a crowd. Customer service via Instagram is excellent, fast and on point response. I was able to get help very quickly and sort out my situation, I wish all customer service support would be like this. 🤍🤍 keep it up, you’re doing a great job! 🥰
November 13, 2025
Unprompted review
Reply from Odd Muse London
Hi Anca,
Thank you so much for your lovely words! We’re thrilled to hear that you love the garments and that our team was able to assist you quickly. Your appreciation truly means a lot to us. You are The Ultimate Muse!💝
I’m genuinely impressed with Odd Muse
I’m genuinely impressed with Odd Muse. The quality is on another level – structured fabrics, clean tailoring, and pieces that actually hold their shape all day. Everything feels designed with real women in mind: flattering cuts, comfortable fit, and a timeless aesthetic that doesn’t follow trends, it sets them.
Customer service has also been excellent – quick responses and actually helpful, which is rare. I love that I can build a capsule wardrobe from their pieces knowing they’ll last. If you want elevated staples that make you feel polished, confident, and put-together with minimal effort, Odd Muse is the brand.❤️
November 5, 2025
Unprompted review
Reply from Odd Muse London
Hey Aiste,
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that you value the quality, design, and craftsmanship behind our pieces. Creating timeless, empowering staples for women is at the heart of what we do, and it’s wonderful to know this resonates with you. We truly appreciate your support and are proud to have you as part of the Odd Muse community!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.