There are many brands that look good online but in real life only flatter very slim figures. I love that Odd Muse looks fire on larger sizes and curvier bodies too. Gives a little confidence boost to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the very first email, the service was warm, kind, and truly professional. On the day of my wedding appointment, I was welcomed so beautifully and guided with such care and attention that I left... See more
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The team is incredibly friendly and the product quality is fantastic. Ordering from Europe is a bit expensive due to tariffs, but the customer service was amazing—they couldn’t offer in-store pickup,... See more
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recently purchased two dresses during their latest sale, and as always, the experience was flawless. The delivery was incredibly fast, which made me so happy, and once the dresses arrived, I was remin... See more
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Company details
Written by the company
Invest in timeless style & quality designed to last As seen in Vogue, Forbes & the Business Insider 🌎 Worldwide shipping
Contact info
United Kingdom
- orders@oddmuse.co.uk
- oddmuse.co.uk
4.0
Great
3K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elegant pieces and great quality
I bought two dresses from Odd Muse London and was really impressed. The quality feels premium, the fit is flattering, and the whole experience was smooth from start to finish. Would happily shop again.
October 30, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Nazmeer! We're thrilled to hear you love your Odd Muse purchase and that you had a smooth and happy shopping experience with us. We can't wait to welcome you back soon.
Thank you,
Odd Muse Customer Service
Really lovely dress
Really lovely dress, fits well, delivery was super quick. Little bit pricey and sizing comes up small but overall really lovely brand.
November 8, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Abbie. We're glad to hear you love your Odd Muse purchase and can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
The website is very user friendly and…
The website is very user friendly and the product selection is great ! I returned an item that didn’t fit well and the return process was also easy and super fast . Keep up the good work !!
November 1, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Lama! We're pleased to hear you had an easy shopping experience with us and can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
Great service and product
Great website to use. Quick and efficient delivery. Will say that the sizes do run small and would suggest sizing up. However worth it for the quality of the product. Beautiful bridesmaid dresses.
October 28, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Sian. We're pleased to hear you were happy with your shopping experience and loved your Odd Muse purchase. We can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
I had the best graduation experience
I had the best graduation experience! I felt very confident in my dress as with numerous compliments from my colleagues and family. I recommend!
October 27, 2025
Unprompted review
Reply from Odd Muse London
Hey Dorothy,
Thank you so much for your kind words! We’re thrilled to hear that you felt confident and received so many compliments on your graduation day , that’s exactly what we love to hear. Congratulations on your achievement, and thank you for recommending us!
Website Experience & Speedy Exchange
The online website is really user friendly and easy to navigate. I purchased the halter neck dress in black for my graduation this month. The dress is beautiful and I love it! I did order the wrong size initially as the measurements in the size guide didn’t translate to my sizes (I measured my bust and the dress was huge in this area even though I measured it). However I sized down and my exchanged was processed and delivered within a week which was great! Have followed the brand for years and have never been able to afford one of their dresses so was really excited to be able to treat myself for my graduation now that I’m working!
November 4, 2025
Unprompted review
Reply from Odd Muse London
Hi Ella,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our website easy to use and that your exchange was processed quickly. It’s wonderful to know that you love your halter neck dress and that it made your graduation even more special. Congratulations on your big day! 🎓
We appreciate your feedback on the size guide and will pass this along to our team to help improve future fit information!
Absolutely love!
I purchased the matching halter and trouser set in black, and I am absolutely in love with the fit, quality, and style. So much so, I tried the Muse strapless dress in mocha and was absolutely in love. I purchased from your NY location while traveling, and I was very pleased with the garments and boutique experience. Look
October 23, 2025
Unprompted review
Reply from Odd Muse London
Hi Danica,
Thank you so much for your lovely review! We’re thrilled to hear that you loved both the halter top and trousers as well as the strapless dress. It’s wonderful that you had such a great experience at our New York Store. Our team will be so happy to hear your kind words. We truly appreciate your support and can’t wait to welcome you back soon!
The most stunning cinching dresses…
The most stunning cinching dresses EVER!!!
November 2, 2025
Unprompted review
Reply from Odd Muse London
Hi Mollie,
So happy you love them! Designed to sculpt, flatter, and make you feel your best
Reply from Odd Muse London
Hi Kate,
Thank you so much for your kind words! We’re thrilled to hear you love our NYC store and the fit of our styles. We truly appreciate your support and hope to see you again soon!
Love all of the odd muse dresses I’ve…
Love all of the odd muse dresses I’ve had! All gorgeous quality and fit true to size. Staff are always so helpful in the stores to help find the right sizes and order to your home if it’s not in stock x
October 29, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback, Ella! We're so pleased to hear you love all of your Odd Muse dresses and that our team are always there to help. We can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
Big Fan of the Brand
Absolutely love the brand, the clothes and quality. I definitely recommend the products!!
October 16, 2025
Unprompted review
Reply from Odd Muse London
Hi Lily,
Thank you so much! We’re so happy you love the brand and our clothes. It means the world that you’d recommend us! Can’t wait to have you shop with us again soon!
Amazing 🤩
Fabulous service and customer service . Beautiful products speedy delivery . Cant fault brilliant . Quality of clothes is exceptional . Very impressed
October 17, 2025
Unprompted review
Reply from Odd Muse London
Hi Irene,
Thank you so much for your amazing review! We’re so happy to hear you love our products and had a great experience with our service. It means a lot to know the quality and delivery impressed you. Can’t wait to have you shop with us again soon!
Odd Muse Customer Service Team
Luxury Quality & Endless Compliments
The quality is genuinely beautiful the fabric feels luxurious. The fit is incredibly flattering and gives that effortlessly elegant, expensive look without trying too hard.
I wore it recently and received so many compliments.
Delivery was smooth and the packaging felt really premium too. high-quality that turns heads for all the right reasons, I’d highly recommend oddmuse.
September 9, 2025
Unprompted review
Reply from Odd Muse London
Hi Lynda-Jayne,
Thank you so much for your lovely review! We’re thrilled to hear you love the quality, fit, and feel of your Odd Muse piece. We can’t wait to see how you style your next Muse moment! ✨
Odd Muse Customer Service Team
Fantastic Experience
Amazing experience at both London stores and the New York store! Beautiful items, lovely to wash, great quality always! Recently bought the grey jumper and it’s fantastic, so soft and comfy! Can’t fault. Always love odd muse!
October 7, 2025
Unprompted review
Reply from Odd Muse London
Hi Lucia,
Thank you so much for your wonderful review! We’re so happy to hear you’ve enjoyed your experiences in both our London and New York stores, and that you’re loving your new grey jumper. We can’t wait to welcome you back soon!
Odd Muse Customer Service Team
Great save from Odd Muse
After ordering a dress that was then canceled due to it being out of stock, I complained and got a free shipping code for another purchase. I waited until the dress I wanted to restock and this time, my order went through without any issues. Delivery was quick and my dress was packaged neatly. The dress is an incredible material and the length is appropriate for work (I’m 5ft 4”).
Although my experience started off with extreme disappointment, I’m delighted to represent a British brand in South Florida. All thanks for a very responsive customer service team. Great save by Odd Muse!!!
October 7, 2025
Unprompted review
Reply from Odd Muse London
Thank you so much for sharing your experience, and for giving us the chance to make things right! We’re so glad everything worked out and that you love your new dress 🤍
Inconsistent sizing and exchanges take too long
Firstly, the sizing is inconsistent. Previously I have bought tops in size L so I recently purchased a top in L and it was ridiculously too big so I sent it to be exchanged... it is over 2 weeks since I sent the returned item and I still have not received my exchanged item. If this was a cheaper brand I wouldn't have such an issue with it but when you are charging £65 for a top and 3 weeks later I have nothing to show for it, I don't think thats acceptable.
October 16, 2025
Unprompted review
Reply from Odd Muse London
Hi Katherine,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. We completely understand your frustration and want to assure you that exchanges should not take this long.
Please get in touch with our customer service team orders@oddmuse.co.uk so we can look into this for you as soon as possible and provide an update on your exchange.
We’d also like to gather more details about the sizing issue so we can investigate this further and ensure better consistency moving forward.
We really appreciate you bringing this to our attention and look forward to resolving it for you quickly
An amazing shopping experience in their…
An amazing shopping experience in their stores, both in London and New York. I bought three gorgeous dresses that fit perfectly to my body shape.
October 4, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback! We're so pleased to hear of your experiences in our stores and that your dresses fit you perfectly. We can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
10/10 customer service and product
My parcel went missing however odd muse customer service responded immediately and issued me with a replacement, next day delivery so I still got my outfits on time! The outfit is such good quality and their customer service is just as good! Things are bound to go wrong sometimes but it’s how the company fixes it which is what matters and i couldn’t fault odd muse at all. Highly recommend
October 10, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Jess! We're sorry to hear your parcel went missing, but glad our team were able to have this issue sorted quickly for you. We hope you love your order and can't wait to welcome you back soon!
Thank you,
Odd Muse Customer Service
Go to for effortless classy looks
Beautiful shop, the girls working there were super helpful. The pieces I tried on fit like a glove, they definitely know how to create sets that accentuate the figure
September 28, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Anna! We're so pleased to hear our team were helpful and you loved everything you tried on. We can't wait to welcome you back soon.
Thank you,
Odd Muse Customer Service
Fantastic customer service and dress…
Fantastic customer service and dress absolutely stunning, so very helpful when returning unwanted goods as well. Would definitely recommend.
October 7, 2025
Unprompted review
Reply from Odd Muse London
Thank you for your feedback Joanne! We love to hear you are happy with your Odd Muse purchase and that our team were helpful and able to assist you. We can't wait to have you shop with us again soon.
Thank you,
Odd Muse Customer Service
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