Odido Reviews 19,129

During the last two weeks I have contacted Incasso several times in order to cancel my subscription since I moved to another country. Have also contacted customer service, and the lady created a report to forward to Incasso. Still nothing and I keep paying my subscription only because of their laziness.

Odido's customer service insisted that port-forwarding would be possible with the new 5G modems. I ordered a 5G modem subscription with this in mind, when I hooked everything up and called customer service, this suddenly wasn't possible anymore.

If you get put on hold for 20 minutes by customer service so they can talk to a technician, it's reasonable to assume the answer you get afterwards is accurate. Just say "I don't know, I'm sorry" next time, this is ridiculous.

Great costumers service

Really horrible. I pay for 100mbps and l am the only one using it. When watching something on YouTube or Amazon and no other devices connected or using the network it glitches, stops more than 20 times for 7min playing video and it’s just not stable at all. Disaster. You get more irritation than rest after workday. That’s a shame for provided service and monthly and yearly increase of the subscription fee. Strongly avoid this provider. There is nothing good here.
/// that’s weird you can’t find my account if l still use your Internet Home until 02/01/2026. Luckily after that l will no longer struggle with Odido services.

I’ve been a client for years, once upon a time they couldn’t direct debit 18 euro from my account. Instead of trying again (since they sufficiently did every following months) or calling me, they gave this bill to a random incasso service, that sent me an email from a random mailbox, stating that I have to pay via a link (looking like scam). At the end of story I ended up paying 80 euro to this incasso company for my 18 euro bill to Odido. Next steps? Cancelling my thuis and mobile subscriptions. Bye bye!!!

Deciding to switch to Odido was the worst decision of my life. The day they technicians were supposed to install their device, they came without the proper equipment, they had to leave and set another date...3 long weeks later. They showed up again, different set of wingnuts, same problem. They came and left. Apologized with a chuckle. Meanwhile, Ziggo cuts off our connection, as agreed. Called Odido support, was passed on from one person to the next, had to tell my story over and over again, and finally got what was supposed to be the "last guy", but he had to call me on my number, so I hung up. He calls but doesn't hear me, I can hear him. He calls again, same story. It turns out my roommate had made some calls too--same story. They shake you off by switching you off! I called again, told my story for the hundreth time and finally got a guy who offered a code that would provide unlimited wifi via my phone hotspot. Great! Had lo-fi wifi but that was good enough, UNTIL of course, "unlimited" was NOT unlimited. It ran out. And I'm 100 euros poorer having to go beyond my Ziggo data bundle. I use the internet for work, so I had no choice. But I'm more than happy to pay a bit more to write this review. STAY WITH ZIGGO!

Very good!!

Had an internet contract which I no longer wanted. It was a month to month no obligation contract.

I went to their store to cancel my contract and brought them the modem. They refused and said I need to call their customer service. I called their CS and was on hold for 30 minutes in total, yet nobody picked up (they have a dedicated line for cancellations, which they seem to keep understaffed).

I have emailed them about cancellation and filled out a contact form on their website. They didn't respond to any communications and they've continued to pretend like I didn't cancel the contract.

Without my consent, and in violation of GDPR laws, they've registered my personal data with Preventel, which is a black list that prevents you from obtaining an internet contract with other providers. They've also sent my non existent invoices to CEOE Incasso for collection.

Anyway, now I'm in the process of lodging formal complaints against Preventel and Odido to relevant oversight authorities, and maybe I'll sue them in civil courts later on for tort damages, who knows.

CEOE Incasso didn't respond to my cease & desist, so we'll see what happens there. They might "join the party" of scumbags who ignore basic laws as well.

So think twice before you sign up with this provider, it will be a lot of headache to cancel.

Oh and the internet service was shit, it's why I cancelled in the first place. Constant outages in the middle of the day.

PS I will not give up and have sufficient resources for a multi year lawsuit. I have my house paid off, no major expenses, and we live in a country where the loser ultimately pays the winners' legal fees. So trust me, all of these scumbag companies will get their day of reckoning. It's just will take a few years.

Any problems… avoid this company. No signal in my neighbourhood, and chatbot is genuinely horrible.

My contract originally started in February. However, because I moved in June, when I called customer service, they said that contracts restart upon relocation and therefore my contract, which was supposed to end in February, would now end in June. This is ridiculous. If I moved, my existing contract should have been transferred, but apparently, it's being restarted due to company policy.

My advice to new members: If you want to sign a contract with Odido, I think you shouldn't. I don't recommend it.

I wanted to mention beforehand that, due to company policy, contracts are not transferred during a move; instead, they stated that the contract could be canceled or renewed if desired. However, I wasn't informed of this during the move process, and I wasn't aware that it could be canceled, so they renewed my contract instead. Those planning a move should be aware of this. However, customer service later contacted me and politely and understandingly resolved my issue. I believe they managed the process well. Therefore, I have updated my review and rating.

Great service. Helpful, professional and knowledgeable staff

The amount of disruption of service is massive, especially for home internet. I used to be a T-mobile customer and have signed an offer, now with Odido as the new name, the quality of internet connection has been unacceptable. If you work from home, this isn’t a reliable service.

The service was excellent and the staff was very helpful, courteous and friendly.

I have used Odido for 10 years since i came to Netherlands. If no issue it is ok. But if there is issue, calling there customer service to solve is no- ending drama. Very disappointed

I have signed a new contract recently to get a Samsung phone and a watch, which i saw in their website. Then it turned out that there is no watch included according to Samsung website. I called Odido immediately and they told me that nothing they can do (eventhough this is what they put in the promotion). Then i wanted to cancel the order. Calling everyday for 5 days now, everyday they guide me a new department. Fx: today they told me to submit the return form but the form did not work. On the other day, they told me to send email to incasso email address. After 2 days, i called to check status of cancellation as i receive no reply then they told me to call next day to talk with sales department. Next day i managed to call their sales department then they told me that another department is handling that and there is no way to reach them. What a drama with Odido. This is how they treat 10- year customer.

Update: customer complaint handling team has contacted me and arrange the compensation for this. I appreciate the reaction and hope that they will improve the customer service support.

Bad company , don't have their stuff together, always comeback on their word concerning their prices , appointments and agreements. Don't admint to anything and wil send you the shortest en most unrespectful replys.

If you're looking for an provider just go with vodaphone or Ziggo or KPN.

Canceld my company account with them and just now also canceld my personal account. What a useless bunch

Awful..can't wait for my contract to end to change and go to another company...there's always a problem with the network with calling and signal and everything else.

Great customer service! The agent was very helpful, professional, and easy to communicate with.

Throughout their website it is stated that you can pay with paypal.

It’s written there multiple times actually.

So i used my last mb’s to download their app from app store to order a new bundle with paypal.

But lo and behold paypal payment method is nowhere to be found.

Why do they write these things on their website if it isn’t available.

Thanks for ABSOLUTELY NOTHING odido.

Edit:
I don’t believe that you are trying to resolve this, and i do not believe that this will be resolved.
What i believe is that nothing is going to change.
Now i already bought a bundle from another provider so i will give odido a try again next month but i guarantee you that nothing will have changed.

it’s a pity Manouk that you seem to think that people still fall for these copy paste responses of yours.

It doesn’t make any sense to send that response its completely unrelated to my issue.

It’s just one of your dirty tricks to try and flag my review as non genuine and have it removed but i had a genuine experience so what are you going to do?

edit 2
If you really want to help you make sure that paypal is available as a payment method in the app.
But like i said im pretty sure that’s not going to happen.

Also could you please explain to me why you think that my enail adress would exist in your system ?
What is the purpose of this ?
Why on earth are you trying to see if my email address exists in your system ?
The issue was clear your website states the paypal is available as a payment method but if you download the app its only iDeal and Mastercard that is available NO PAYPAL what on earth does this have to do with you running my email address against your system ?
You are so far away from understanding the real issue here and you are stuck in a dead end loop.
why don’t you go and see for yourself the false claims on odido website and take it up with the financial department to either add the payment method or delete the false claims.

Its really not that complicated.

I’ve been trying to cancel my order for the last three days, and every time I call, I’m put on hold, then transferred to another department, and eventually the call gets disconnected. I’ve waited more than 25 minutes multiple times, only to be hung up on.

Is there even a proper way to cancel an order?

To make things worse, DHL has now delivered the “Klick & Klaar” package to my neighbour while I was at work—despite the fact that I have been trying to cancel this order. It feels as if Odido is forcing customers into subscriptions against their will.

I am still calling customer service to return the package and cancel the subscription.
Here is the order number: 501232360
Here is the case number: 80533070.
My request got registered with ticket number 80533070. But i received the invoice last night for the subscription. kindly solve this issue as its been 4 days now.

Thank you very much.

Customer service is Friendly and effective.