The offered services are great, 5g hone internet for little money and the 5g mobile services are fast and totally worth the cost. The only downside is the recent databreach where all the contact infor... See more
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Cancelled the sub after the hack, returned the device. A month later I received an invoice for the next two months after the cancellation period. There is no way to contact via email and the cha... See more
Company replied
Also cancelled after the hack and received an invoice for the next two months after the cancellation period. Asked them to merge the bills at the end of the contract instead they applied me to pr... See more
I’ve been with Odido for about 10 years and just upgraded to their 8 Gbps plan. The switch went smoothly, and everything worked right away, no hassle, no unexpected issues. Overall, I’m very satisfied... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Hallo, wij zijn je provider van Mobiel, Glasvezel en TV. Elke dag werken we hard om meer dan 6 miljoen klanten de beste service te bieden. Want we vinden dat digitale technologie beter kan, menselijker. En we willen dat iedereen kan meedoen. Daarom geven we je toegang tot supersnel Glasvezel, in de stad en ver daarbuiten. Kunnen opa en oma gewoon in het familieabonnement en hebben we niet 1, maar meerdere Unlimited abonnementen. Zodat er altijd 1 bij je past. Kijk wat er allemaal kan op Odido.nl.
Contact info
Den Haag, Netherlands
- odido.nl
2.8
Average
19K reviews
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Good employees, but terrible system, that feels like a scam
As a person who just moved to the Netherlands, I needed a new sim for my phone. I took Odido's eSIM and I had to struggle with this mistake for 3 months.
They make sure to take as much money as possible and make the "customer service" as inconvenient as they can.
1) They sent the eSIM by... Mail. A physically printed qr code. It was really weird: they could have just sent an email instantly, instead of using a delivery service. I had to wait for 5 days, so by then their eSIM became irrelevant to me and I purchased an eSIM from another provided (who sent the qr code just by email, like any normal service would).
2) I didn't activate the eSIM, but I was still getting charged for 3 months. Turns out, once I receive the package, they activate it themselves. And just take money even if you're not using their service.
The reason why I didn't cancel the subscription instantly was that they made it as inconvenient as possible. I was busy with settling in a different country.
3) Normally, you would expect to be able to cancel a subscription via an app or a website, right? Or at least by going to one of their service places yourself? Wrong.
The website & app redirects you to a call. And workers at their offline shops can't do anything about it either.
The only cancelation option is calling their customer service.
You have to call them and wait for 10+ minutes to get connected, if you're lucky.
4) If you do cancel your subscription... Congratulations! You still have to pay for another month. Even if you ended up never using their services. It just feels like a total scam at this point.
To be fair, the employees were always nice and friendly. But the Odido system itself makes it unbearable.
I will never use their services again.
September 1, 2025
Unprompted review
Reply from Odido
Good afternoon, we would of course like to do everything we can to resolve this issue for you. That is why we have sent you an email from Trustpilot asking you to share some additional information with us. We hope to receive this information as soon as possible so that we can get to work on your behalf! Kind regards, Manouk van Odido
Great service and all questions were…
Great service and all questions were answered
November 30, 2025
Reply from Odido
Good afternoon, thank you for your review. We are delighted to hear that you found our service satisfactory and that all your questions were answered. Kind regards, Manouk van Odido
Very poorly in maintaining agreements and communication
We have telephone and internet contracts for one month now and both services were poorly onboarded en internet is still not working.
Very poor communication, combined with not upholding agreements about setting appointments.
November 27, 2025
Unprompted review
Reply from Odido
Good afternoon, we will of course do everything we can to resolve this for you! We have forwarded your report to the appropriate department and will contact you as soon as possible to resolve this further. Kind regards, Manouk van Odido
Great Customer Service
I was early on a Saturday morning, lucky no queue. I was there only to afk info but the gentlemen who helped me was so helpful sharing useful information and gave me the confidence to extend my phone contract. I did not take note if his name, you should applauded him for his great customer service🙏 thank you
November 30, 2025
Reply from Odido
Goedemorgen, bedankt voor je positieve review. We waarderen het enorm en wensen je een mooie dag toe! Groet, Brandon van Odido.
False marketing
False marketing, opened a contract with Odido during a black friday event -was promised to receive a samsung smart watch. I had to apply for the smart watch on a separate website, the application got rejected 3 times.
Very annoying
November 28, 2025
Unprompted review
Reply from Odido
Good morning, You naturally want to receive your lovely gift, and I completely understand! Have you already claimed the promotion through Samsung? The registration always goes directly through Samsung. You can easily do this via the official promotion page: https://promotions.my-samsung.com/nl/offers.
There you can complete your registration right away. Make sure to have the following information ready:
Your Samsung account
Product details
IMEI number
Proof of purchase
Your smartphone’s camera
After your registration, Samsung will review your request and you’ll receive an email confirming whether it has been approved. The gift will then be delivered to your home within 7 to 9 weeks.
Still not working? Then it’s best to contact Samsung directly, since they manage the promotion. You can reach them via https://www.samsung.com/nl/support/contact or through WhatsApp at https://www.samsung.com/nl/whatsapp.
Yours truly, Brandom from Odido
Great experience in using the app and…
Great experience in using the app and the connection is always good
September 4, 2025
Reply from Odido
Good afternoon, thank you for your feedback. We are glad that our support suits your needs. Kind regards, Anouk van Odido
Quick and professional
November 26, 2025
Reply from Odido
Good afternoon, we are delighted that you are so satisfied with our assistance and thank you for sharing this experience with us. Kind regards, Anouk van Odido
Terrible service and customer support
Terrible service and customer support. We waited for the technician for a month, and on the day of the appointment we even cancelled our work to stay at home. In the end, the technician never showed up.
The comment we received was: “apparently we missed each other.”
Yes, of course — probably in a parallel universe.
Instead of offering any real help, customer support kept giving useless responses like “reschedule and wait another year.” No assistance, no responsibility, no customer-oriented approach.
Absolutely awful service.
November 25, 2025
Unprompted review
Reply from Odido
Goedemorgen, uiteraard willen we er alles aan doen om dit voor je op te lossen! We hebben je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen, deze hebben we niet ontvangen. Om je alsnog te kunnen helpen wil ik je vragen ons een bericht te sturen via Facebook (Odido Nederland) of X/Twitter (@odidonederland). Geen Social Media? Je kunt een topic aanmaken op onze Community, community.odido.nl, en uiteraard kun je ook altijd bellen met 0800-0092. We helpen je graag! Groet, Brandon van Odido.
Thanks John
John from leiden a young boy, he helps me a lot with my phone contract i gives him 10/10!
November 24, 2025
Unprompted review
Reply from Odido
Hi, thank you so much for sharing your experience with John. Reading this makes me super happy. Enjoy your subscription and to many more years! Best regards, Cheyenne
International Misleading Customer Service – Do not Trust Odido
My experience with Odido was very poor. A customer service representative repeatedly confirmed a specific price, even after I questioned it multiple times. During the contract cancellation period, I was reassured that the discrepancy in the contract was a mistake and would be corrected.
However, Odido blamed me for not reading the contract carefully, effectively ignoring the repeated assurances from their own staff. I received incorrect information from the representative intentionally, not as a simple misunderstanding. Call recordings cannot be accessed, as they are “only for training.”
Odido offered a one-month refund, which does not address the misrepresentation or the time spent resolving the issue. This approach raises concerns about fair consumer practices in the Netherlands.
Based on this experience, I cannot recommend Odido.
October 1, 2025
Unprompted review
Reply from Odido
Good afternoon, of course we want to do everything we can to resolve this for you! We sent you an e-mail through Trustpilot in which we asked you to share additional information with us. However, we haven’t received a response. Of course, we still want to help you. In order to do so, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help you! Kind regards, Anouk from Odido
Friendly and very fast service.
November 22, 2025
Reply from Odido
Thank you for sharing your experience. Great to hear that you received friendly and very fast service, that’s exactly what we aim for. Regards, Manouk van Odido
Everything in ur hands through there app
I only had once an unjustified invoice. I didn’t follow up. My bad. I love how easy is fast to fix and debug hardwares after installation and I can do anything through there app.
November 22, 2025
Reply from Odido
Thanks for sharing your experience. Great to hear that you find our app easy to use and that fixing and managing hardware is fast and simple, even after installation. We’re glad you enjoy the convenience and control it gives you. Yours truly, Brandon van Odido.
Impossible to call the storefront
I intended to contact the storefront directly; however, they do not have a listed phone number. Consequently, I had to call the general number, which did not connect me to the store. As a result, I now have to spend half of my day visiting the aforementioned storefront, uncertain if they have the item. Honestly, how difficult is it to provide a phone number for customers to call? This approach is causing you to lose customers. I may consider changing my review if they have what I need, but otherwise, it will remain.
November 21, 2025
Unprompted review
Reply from Odido
Good afternoon, we definitely want to do everything we can to take care of this for you! We emailed you via Trustpilot asking for some additional information, but we haven’t received it yet. To make sure we can still help you, I’d like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community at community.odido.nl, and of course you can always call us at 0800-0092. We’re happy to help!
Kind regards, Brandon from Odido.
Thanks for all help for my questions…
Thanks for all help for my questions and very friendly service.
November 20, 2025
Reply from Odido
Thanks for sharing your experience. It’s great to hear that all your questions were answered and that you experienced such friendly service. I’ll make sure we keep that same level of support for you every time. Yours truly, Brandon van Odido.
Friendly and helpful customer service
Friendly and helpful customer service. Always good and constructive solution proposed!
November 27, 2024
Reply from Odido
Good morning, thank you for your response. We greatly appreciate it and are glad that you are satisfied. Kind regards, Anouk van Odido
Fair pricing, horrible network
Even though Odido has fair pricing, their network is absolutely horrible. At the start of the summer there were 2 big interruptions of their network in 1 week, 1 lasting 8 hours and the next about 10 hours. In the summer after I went on vacation to France and for the entire week I was there I had pretty much no connection, even though they advertise that you are able to internet, text and call like you are used to in The Netherlands. A couple of weeks ago there was a massive 36 hours interruption which was the trigger for me to change provider. I still have my phone on the Odido network though and now there is another interruption for the entire morning so far where I can't even load a website, let alone listening to music or watching a video.
November 17, 2025
Unprompted review
Reply from Odido
We see that the issues with our mobile network have been resolved and we will continue to monitor this closely. We understand that these network problems may raise questions. At Odido, we offer one of the fastest and most reliable networks in the world. However, sometimes issues can occur. We do everything we can to provide you with the experience you expect from us every day. Our sincere apologies for the inconvenience you have experienced.
Kind regards,
Brandon from Odido
I was with a contract with odido
I was with a contract with odido, and the network worked perfectly until i was. After the contrcat ended, tried to work with odido and then called customer care and they sent another box but network doesnt work. Do not sign a contract with odido, its simlply not good! Please, trust me.
November 17, 2025
Unprompted review
Reply from Odido
Goedemiddag, uiteraard willen we er alles aan doen om dit voor je op te lossen! We hebben je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen, deze hebben we niet ontvangen. Om je alsnog te kunnen helpen wil ik je vragen ons een bericht te sturen via Facebook (Odido Nederland) of X/Twitter (@odidonederland). Geen Social Media? Je kunt een topic aanmaken op onze Community, community.odido.nl, en uiteraard kun je ook altijd bellen met 0800-0092. We helpen je graag! Groet, Brandon van Odido.
The workers there were very nice
November 15, 2025
Reply from Odido
What an amazing compliment. Thank you for sharing your experience with us! Kind regards, Teresa from Odido
Broadband broken, Mobile internet not working, Serivce gets all wrong
Broadband broke after a week. USB 4G backup broke as well. Service takes for ever to respond.
3x wrong order booked by Odido. 3x no show at the appointment time by the service guy. INCOMETENT
November 7, 2025
Unprompted review
Reply from Odido
Good afternoon, of course we want to do everything we can to resolve this for you. That’s why we’ve asked you via an email from Trustpilot to share some additional information with us. Hopefully, we’ll receive the information as soon as possible so we can get started for you! Yours truly, Brandon from Odido
Amazing services
November 11, 2025
Reply from Odido
Thanks for your great feedback! We're really glad to hear you're happy with our services. We’ll keep it that way! Best, Brandon from Odido.
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