OFFCUTS Shoes Reviews 303

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often finding them to be in great condition and offering excellent value for money. Many appreciate the reduced prices on shoes, boots, and trainers, and the honesty regarding the condition of the items. Reviewers frequently mention quick dispatch and delivery, and a smooth ordering process. However, a significant number of people were dissatisfied with the delivery service, primarily due to issues with Yodel. Common complaints include parcels not being delivered, being left in inappropriate locations, or being returned prematurely. Some customers also reported difficulties with customer service when trying to resolve these delivery problems, including delays in refunds for lost items.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the good condition of... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report super fast... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, with quick... See more

Price

Consumers find price to be ambiguous. While some reviewers praise great prices, reduced prices, and excellent... See more

Quality

People report ambiguous experiences with quality. Many customers received shoes in perfect or great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit sceptical at first because of the reviews, but I’m absolutely buzzing with my purchase. Picked up a pair of OnCloud trainers that retail at £130 for just £90, in my size and in perfect c... See more

Rated 5 out of 5 stars

Only ever ordered from here once but the boots were graded 'good' but came looking brand new so I feel I got an amazing bargain for a pair of boots i wouldn't have been able to afford directly from Of... See more

Rated 5 out of 5 stars

I recently bought three different pairs of Adidas Samba OG trainers. They were dispatched within 48 hours, tracked with Yodel and arrived in excellent condition - no sign of being display etc. After r... See more

Company replied

Rated 5 out of 5 stars

I bought of Offcuts Adidas Sambae recently. Was little bit worried what would be state of them but actually they are great! The only thing was they arrived in not original Adidas box which didn't... See more


Company details

  1. Shoe Store

Written by the company

OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.


Contact info

3.3

Average

TrustScore 3.5 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Discounted Dr Martens

I heard about offcuts from a friend when I admired her DM’s. I found myself a pair of Jetta Quads that were graded as near perfect. When they arrived I couldn’t find any faults, they were in perfect condition. The service was good, they arrived in good time and original packaging. I will definitely use the store again.

March 25, 2023
Rated 5 out of 5 stars

Great footwear & service…

Great footwear & service…
You can never have too many Birkenstocks right!?

March 22, 2023
OFFCUTS Shoes logo

Reply from OFFCUTS Shoes

Hi Lindsey , thanks for your fab review! We're happy to see you had a great experience and when it comes to Birkenstock, we totally agree! 😄

Rated 5 out of 5 stars

All round excellent service.

Lovely to get fabulous shoes and trainers at such a great price. My grandson was over the moon with his trainers and I saved a chunk of cash!
The grading system means you know exactly what you’re buying, communication is good and delivery fast.

March 25, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look