Needed some info on the effectiveness of the red light therapy through clothing. Weinard was very fast and extremely helpful. Tried the belt twice yesterday and seemed to get some relief. Will try aga... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a problem with an order, and I sent an email to Rejuvacare Customer Support, and I was amazed that they immediately wrote back & said that they were refunding my purchase price. I never expect... See more
I explained to Shirwen that my son died and that I need the refund to help pay for the funeral expenses. I am absolutely broken hearted, and never had such pain in my life. He understands the situatio... See more
Company replied
Omar and Wienard were 2 of your Associates who quickly took the time to hear my concerns, come up with a fair solution and they were able to close out my request within a couple of hours of me sending... See more
Company replied
4.1
Great
356 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Product arrived soaking wet
Received the product and it arrived soaking wet and shorting out. Had to pay $12 return shipping just to get a refund. Also got charged $42 membership fee and while they were cordial there was no attempt to help a paying customer. Never trust this company. Don't involve yourself in their scam.
March 3, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Mark, Thank you for sharing your experience. We’re very sorry to hear about the condition of your package and the inconvenience this caused.
We’d like to look into this issue further and ensure it’s properly addressed. Could you please provide your order information so we can review it and assist you directly?
Our customer support team is available Monday to Sunday, 9AM–6PM EST. You can reach us at +1 302-261-9613 or email support@rejuvacare.com
We truly appreciate your patience and want to make this right.
Kaizer was great and the whole team
Kaizer was great and the whole team helped with my problem and it has been taken care of.
Thank you again for your fast response and getting the situation taken care of.
April 3, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Debra, Thank you for your feedback! We’re glad Kaizer and the team could assist you promptly and get everything resolved. We appreciate you taking the time to share your experience!
Regards,
RejuvaCare Customer Support Team
Reply from Offer Rejuvacare
Hello, Thank you for your feedback! We’re glad we could provide the extension strap at no charge and assist you promptly.
Regards,
RejuvaCare Customer Support Team
CHEAP CHINESE PRODUCT! COMPLETE SCAM DON'T BUY!!
COMPLETE SCAM DON'T BUY!!! Bought one shoulder massager online $69.49. Thought Order went through then computer froze up after making you go through 20 minutes of videos to force more products on you. Then Phone email said to complete order again, which then charged me for an additional unit. Then they automatically enroll you in some scam protection plan you didn't ask for that charges you $40.00 on your card. Customer service horrible IF YOU CAN EVER GET TO LIVE PERSON. Eventually they said they would credit me for one of the units and cancel my membership. Then after receiving one of the units, they then try to charge my card again for another $20.00 from a company Healthsource PureEnergy. I had to cancel my credit card to prevent more charges. The massager is total CHEAP CHINESE CRAP. straps too short to fit, unit keeps falling off and wont heat up or stay in massage mode. Now they said they will charge me to return the unit!!
April 3, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello, Thank you for sharing your experience. We’re really sorry to hear about all the frustration you’ve gone through. We take concerns like yours very seriously and want to make sure this is addressed properly.
Please know that we would like to review your charges and membership status, and ensure any incorrect billing is corrected. We also want to help with product issues—like the straps or heating/massage function—so you’re not left dealing with this alone.
Our customer support team is here to assist you Monday to Sunday, 9AM–6PM EST. You can reach us at +1 302-261-9613 or email support@rejuvacare.com
.
Regards,
RejuvaCare Customer Support Team
The "hidden" recurring monthly $42.95…
The "hidden" recurring monthly $42.95 membership charge is flat out criminal.
March 28, 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Sebastian, Thank you for sharing your concern. We completely understand how unexpected charges like this can be frustrating. Please know that all charges are carefully monitored, and we’ll look into this issue right away to ensure everything is handled properly. We truly appreciate your patience and feedback.
Regards,
RejuvaCare Customer Support Team
Reply from Offer Rejuvacare
Hello Ricky, Thank you for your feedback! We’re glad to hear you’ll be trying both products and hope you enjoy them.
Kim was helpful and took care of the…
Kim was helpful and took care of the problem immediately. Unlike the previous customer representative I spoke to over a week ago that told me there was nothing they could do because I ordered through Amazon.
April 1, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Tim, Thank you for sharing your experience! We’re glad to hear that Kim was able to assist you promptly and resolve the issue. Your feedback is appreciated, and we’ll make sure to recognize her for providing excellent support.
Buyer beware!!
Buyer beware!!! When you purchase a pain relief device, you are automatically enrolled, after a 14 day trial, into a rejuvacare “membership”! The cost of this membership is $42.95 per month, removed from your credit card! I’m unaware what this membership is for, but it is really underhanded!
November 26, 2025
Unprompted review
Reply from Offer Rejuvacare
Hello, Thank you for bringing this to our attention. We completely understand your concern and want to clarify.
RejuvaCare memberships are designed to provide ongoing access to product benefits and support, but we understand that the enrollment and billing process must always be transparent. We’d like to review your account and ensure you have full clarity about any charges and options available to you.
Please contact us directly at our customer hotline, available Monday to Sunday, 8AM–11PM EST at +1 302-261-9613, or email support@rejuvacare.com so we can assist you promptly.
We appreciate your feedback and patience as we work to resolve this.
polightnes and helpful!!
well,i had an issue, connected with ruby, and she took me through the process kindly, and helped me understand the way things worked.we got the issue resolved quickly! i give her an a+
April 1, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Harold, Thank you for sharing your experience! 🌟
We’re thrilled to hear that Ruby guided you so kindly and helped resolve the issue quickly. We’ll make sure to pass along your A+ feedback to her—she’ll be excited to hear it!
Your patience and collaboration made the process smooth too. Thanks for choosing RejuvaCare
Finally made things right
Finally made things right. Cancelled the subscription I never wanted, and refunding my $$.
March 31, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Julia,
We’re really glad we could get this sorted out for you. Thanks for your patience while we made it right. If there’s anything else you need, we’re always here to help!
Regards,
RejuvaCare Customer Support Team
Dont do it!…
Items appeared in my order that I never ordered plus I got billed twice for the same order. I canceled the unwanted items the same day the order was placed once I saw unordered items. Even though I had canceled them I got billed anyway and had to issue a dispute with my bank. Then this company had the gall to charge me a restocking fee. If there were a way to give them less than a star I would do it
March 27, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Michael, We’re truly sorry to hear about your experience and completely understand your frustration.
Please know this is not how we want our customers to feel, and we take full responsibility for reviewing what happened with your order. We’d like the chance to make this right and ensure any incorrect charges are corrected.
You can contact us directly so we can resolve this promptly:
Customer Hotline: Monday to Sunday, 8AM–11PM EST
📞 +1 302-261-9613
✉️ support@rejuvacare.com
Thank you for bringing this to our attention—we’re committed to resolving it.
RejuvaCare Customer Support Team
I was told return shipping was free now…
I was told return shipping was free now someone else tells its not. Get employees that know your real rules. Your ratings at the BBB and elsewhere are not good and I am adding to them unless I get a return label as promised
March 30, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Barbara, Thank you for bringing this to our attention.
We’d like to take a closer look at your case to review what was previously advised and make sure this is handled correctly for you. Our goal is to provide clear and consistent support every step of the way.
Please contact us so we can assist you further and resolve this as soon as possible. Our customer hotline is available Monday to Sunday, from 8AM to 11PM EST. You can reach us at +1 302-261-9613 or email us at support@rejuvacare.com
.
We appreciate your patience and look forward to getting this sorted out for you.
Regards,
RejuvaCare Customer Support Team
I’m requesting a refund and was offered…
I’m requesting a refund and was offered 25% of my money back not to mention they want me to pay for shipping to send back the unused product these tone patches are a joke
March 11, 2026
Unprompted review
Reply from Offer Rejuvacare
Hi Brenda,We understand your frustration, and we want to make this right. Since you haven’t used the product, we can absolutely guide you through returning it for a full refund.
You can reach us directly for return instructions or any assistance at +1 302-261-9613 (Mon–Sun, 8AM–11PM EST) or support@rejuvacare.com
We appreciate your patience and want to ensure you’re fully taken care of.
Regards,
RejuvaCare Customer Support Team
I was told my account was canceled but…
I was told my account was canceled but still getting charges. I would not recommend using a different service.
One ankle wrap never worked. I have been dealing with issues since Nov 28, 2025. Terrible customer service.
November 28, 2025
Unprompted review
Reply from Offer Rejuvacare
Hi , We hear you, and we want to get this sorted out quickly. I’m sorry for the trouble you’ve had with your account and the ankle wrap. Let’s make sure the charges are corrected and that any issues you’ve experienced are fully addressed.
Please reach out to us directly at +1 302-261-9613 (Mon–Sun, 8AM–11PM EST) or email support@rejuvacare.com so we can review your account and provide a solution. We’re here to help and make this right.
Thank you for your patience—we appreciate the opportunity to assist you.
Regards,
RejuvaCare Customer Support Team
Machine was worthless
Machine was worthless. In requesting the money back refund, it took forever and I finally gave up. Then the kept trying to charge me over and over after I had already paid. No such thing as customer service.
January 14, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Gloria, We’re truly sorry for the frustration you’ve experienced with your order and the repeated charges. We completely understand how upsetting this must have been, and we sincerely apologize for the inconvenience.
We want to make this right and will review your case personally. Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST at +1 302-261-9613, or you can email us at support@rejuvacare.com
.
Thank you for your patience—we’re committed to resolving this for you.
Reply from Offer Rejuvacare
Hello, Thank you for your kind words! We’re glad you had a positive experience and appreciate your support.
Regards,
RejuvaCare Customer Support Team
massager for shoulder RejuvaCare be warned
I was onsite and ordered one massager. Then the site pushed addition of red lite pen and automatically ordered that and did not confirm both orders till next day. I have tried getting them to send a return receipt to me. I called 6x and was dumped off system after 10 min of waiting. Now I have to pay to send their mistake back. The one machine I am keeping works poorly. THEY ARE NOT CUSTOMER SERVICE ORIENTED AND VERY DIFFICULT TO COMMUNICATE.
March 29, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Deborah, We’re very sorry to hear about the frustration with your order and the challenges you’ve faced reaching us. We completely understand how upsetting this must be.
We will review your case right away. Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST, and you can reach us at +1 302-261-9613 or support@rejuvacare.com
so we can assist you directly and resolve this as quickly as possible.
Thank you for your patience—we’re committed to making this right.
I ordered the rejuvacare patches for…
I ordered the rejuvacare patches for weight loss. They kept asking if I wanted more and more products, and it was confusing, and in the end I accidentally ordered more than I knew that I had ordered. Then, I was allergic to the patches, so I asked if I could send them back. They said that sending them back was a rather involving process, and offered that I could just get 25% off. I said okay. Now it is almost 3 months later, and I still have not received a refund. Plus they started charging me for something called Rejuvaknee which is a monthly charge that I never signed up for or gave permission to debit my card for. I’m in the process of a fraud claim.
March 26, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Janette, We’re very sorry to hear about the confusion with your order and the unexpected charges. We completely understand how frustrating this must be, and we take situations like this very seriously.
We will look into your case right away. Our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST, and you can reach us at +1 302-261-9613 or support@rejuvacare.com
so we can resolve this as quickly as possible.
Thank you for your patience—we are committed to addressing this for you.
Excellent customer service!
I have never had a company that was so customer friendly. Rejuvacare is very prompt to respond to all my emails and concerns. When I needed to return a product they were so helpful in instructing me how to do it. I received my full refund the SAME DAY that I returned the product!! The quality of the product was great, however, I am 85, and couldn't put the shoulder massager on correctly. I would recommend Rejuvacare 100 percent.
March 24, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Barbara, Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you promptly and make your return process smooth. Your feedback means a lot to us, and we’re glad you were happy with the product quality.
We truly appreciate your recommendation and hope to continue serving you in the future!
Regards,
RejuvaCare Customer Support Team
No guarantee or customer service
Ordered 1 unit. Pop-up received twice that said card declined. Realizing it could have been security on that card, I used a different card. Got 2 units: one charge went to the first card and one charge went to second card. My mistake: I should have listened to the first bank. Rejuvacare offered 25% refund for the second unit - and keep it?? I said no. They offered 40% refund and keep unit. I said it was their site's error telling me charges didnt go through when they actually did and accepting a second payment. The two order numbers are even the same. Now they say burden of return is on me. So $60 bucks lost unless I file a a dispute. Additionally, my first bank later told me charges went from China to US, to Poland, and back to US???? It alerted them but first payment had already gone through unbeknownst to me. So. . . No full refund, you jump through hoops to return if needed, and they dont make their errors right. Treatment feels nice, but no sign it's helping the issue at all.
3/28/26, after posting this review, I got a message from the second card bank that Rejuvaknee charged my account another $42.95. For what? No idea. Closed my account. Bad practices!
3/29/26 Update: email received from Rejuvacare in response to this review offering to help if I reach out to them. So I answered with this entire story.
3/30/26 Update: I got another email stating they would like to help and I should reach out to them via samr email address or by phone.
3/30/26, 3pm eastern. 'Sorry for your inconvenience, but we do not provide postage paid labels.' So round and round we go. Great follow-up, guys!
March 24, 2026
Unprompted review
Reply from Offer Rejuvacare
Hello Lynn, We’re very sorry to hear about the frustrating experience you’ve had with your orders and charges. We completely understand how confusing and concerning this situation must be, and we appreciate you bringing it to our attention.
We will look into this matter right away. In the meantime, our customer hotline is available Monday to Sunday, 8 AM – 11 PM EST, and you can reach us at +1 302-261-9613 or via email at support@rejuvacare.com
Thank you for your patience—we’re committed to resolving this for you.
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