Official Hoverboard Reviews 410

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the hoverboards and karts, finding them enjoyable and well-made. People appreciate the quick response to emails and the efficient resolution of issues like missing parts or repairs. Several reviewers highlight the products as great gifts that bring much fun to children. However, some people were dissatisfied with the product quality, reporting items arriving faulty or breaking down quickly. There is also significant dissatisfaction with customer contact, with many customers experiencing ignored requests, unhelpful responses, and difficulty reaching support via phone or email. Consequently, many reviewers were unhappy with the refund process, citing refusal of refunds and prolonged attempts to resolve issues.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reporting issues such as products arriving faulty,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers reporting that products... See more

Customer communications

Reviewers highlight negative aspects of contact, with many finding it impossible to reach customer service,... See more

Refund

People report negative experiences with refund, with many customers claiming the company is refusing their... See more

Response time

Customers had ambiguous experiences with response time, with some reviewers reporting quick and immediate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the hoverboard go cart for my daughters Christmas, was her main present, opened the package on Christmas eve to assemble and no seat, frame looks used scratches everywhere bolts been put in bef... See more

Rated 1 out of 5 stars

Bought hoverkart bundle for my sons Xmas present. Item faulty. Requested refund due to not being able to speak to anyone (phone number on website just goes to recording saying they don't n take call... See more

Rated 1 out of 5 stars

Do not buy, they will create a “no fault found story” ensure you hae footage lf the serial numbers the entire item tha you recieve photograph it indepth to ensure that they can not claim you have dama... See more

Rated 1 out of 5 stars

Do not buy anything from this website! Bought our 4yr old a hoverboard for xmas. Was faulty & has never worked. No number that is ever active & they refused to let us return it! Made us send loads of... See more


Company details

  1. Electronics Company

Information provided by various external sources

Official CE Certified Hoverboard (Swegway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support.


Contact info

3.0

Average

TrustScore 3 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great hover board

Great hover board, great price and the delivered on time. The go cart attachment was brilliant and my son plays with it all the time. The charge time is reasonable and the run time is better than expected.

September 23, 2022
Unprompted review
Rated 3 out of 5 stars

I bought a hoverboard and have had to…

I bought a hoverboard and have had to send it back several times due to faults , it has been repaired and sent back each time with fast delivery and repair times its very difficult to actually get hold of these as it can take 3 days for a response via email and the phone lines were still not working last time i checked but i think if they resolved the customer service issue they are a good company with fast dispatch and repair times .

July 15, 2022
Unprompted review
Official Hoverboard logo

Reply from Official Hoverboard

Hi,

Thank you for your review.

I am sorry it was difficult for you to receive a response from us previously. We aim to respond to all emails within 24 hours upon recieval and have enforced this effectively now for several months.

We appreciate your feedback and will take this on board.

Thank you.

Rated 4 out of 5 stars

Great company and product

Great company and product. Our delivery arrived a little later than expected, but this was communicated to us. The product is still going string almost 1 year on.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Hoverboard is good quality and the kids have really enjoyed using it. No problems with the company and was delivered quickly.

January 1, 2022
Unprompted review
Rated 4 out of 5 stars

Bought this for my son almost two years…

Bought this for my son almost two years ago and is used regularly. It has been very good, battery good too, only thing l would say is straps could be a bit better and easier, but apart from that hours of enjoyment

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased the hover board and cart…

I purchased the hover board and cart for my daughter around 18 months ago. We both love the hoverboard good fun. Board and cart cart came on time and was both well packaged I've not experienced any faults with board or blue tooth feature. This is a very good product would highly recommend.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Eid present for my kids

We have bought 2 hooverboards for my son and my daughter as an eid present last year, they both love it its easy to ride bluetooth is really good they can listen to music and they love it. One piese was missing from their cart when we got in touch with the customer services they helped with ease and sent a replacement straight away. Highly recommend it to everyone.

April 10, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Ordered one for my daughter a year back for Xmas 2021 brill hooverboard, but then stopped charging after abit of time which I think was down to my daughter messing around. Sent back and they re sent back out all fixed as good as new. Got the cart to go with which is amazing to use

November 11, 2021
Unprompted review
Rated 3 out of 5 stars

Hoover board

Bought the hoover board for my8 year old son, he loves it, we take it every where. The hoover board its self is great, battery life could be better, but the kart is not robust at all and I have had to contact hoover board about this a couple of times (they have been helpful).

November 7, 2022
Unprompted review
Official Hoverboard logo

Reply from Official Hoverboard

Hi,

Thank you for review.

We are sorry to hear that you were facing issues previously and we hope we rectified this and assisted you in an applicable manner.

Please email us at info@officialhoverboard.co.uk if you have any questions regarding this.

We appreciate your feedback.

Thank you.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! My daughter loves her rose gold hoverboard. The full charge seems to last forever which is amazing and the Bluetooth quality is very good. I even contacted customer service upon delivery because the box and instructions both said different minimum weights for rider (different from each other) and different from the site so I wanted to check it was definitely the right one for a 6 year old. They were very quick to respond and asked for a picture of the board which I sent and they confirmed it would be fine for her which made me feel a bit better letting her loose on it for the first time. I would highly recommend Official Hoverboard.

February 21, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company with great customer service. Bought my sons hoverboard a wile ago from this company and it’s still going strong and it’s played with all the time. Can not rate this company enough will defo be buying from them again.

August 8, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look