Official London Theatre  Reviews 

Excellent support and customer service. I needed to change my ticket date and submitted a form. Team got back to really fast and advised and all sorted. Huge thank you to Amy and Danielle for great customer service

Very helpful and quick to respond staff. Thank you!

Had booked tickets to see Totoro on Kids Week offer but the date proved to be impossible due to an unforeseen health issue.

Amy could not have been more helpful in sorting the date change and refund. She in fact went over and above anything I could have hoped for.

Fantastic customer service and so prompt - removed any stress we felt.

Thank you.

Amy delivered outstanding customer service — a well‑deserved 5 stars. After I left a voicemail, she emailed me quickly and contacted the theatre directly to help upgrade our tickets for The Lion King on the same day of the show. When the initial upgrade option wasn’t available, she followed up again with the theatre and kept me updated by email. Thanks to her fast responses and persistence, everything was sorted within a few hours.
Thank you again, Amy.

We needed to change the date of our theatre visit and Amy was super helpful and efficient at answering our questions and getting us the change we needed.

Amazing customer service, so helpful and sorted my issue quickly and efficiently! Thank you so much!

I needed to change the date of my Theatre trip due to unforeseen circumstances. Not only did Official London Theatres deal with my request super quickly, Amy, the customer service senior agent, was really helpful and honoured my request. Thank you so much.

I had to change my theatre tickets very last minute they were so helpful and sorted new tickets straight away absolutely brilliant 👍

Amy from customer service was amazing! I had to re-schedule the tickets for the “Zog” show as the weather was announced to be 36 degrees. She was very helpful and fast to sort out my issue.

Official London Theatre made it easy for me to exchange my tickets as I need to change the date, 24hrs before the show. the process was smooth and the team responded fast. I did purchase the ticket refund insurance however it is quite restrictive on the reasons as to why you can refund otherwise it would have been 5 stars.

I planned a trip for my daughter and me, overnight to see 2 shows. By chance I checked the tickets to see which theatre we were at. Realised I had booked both shows for the same day/time.
Amy was incredibly helpful and sorted me out with a refund. This was entirely my error so I am so grateful.

Excellent service! Amy in Customer Services went out of her way to help my family with a ticketing issue.
SOLT surely a national institution by now!

Booked through these for the London Kids theatre week. What an amazing company to be supporting children and all families to access the arts. We had some last minute queries and the customer services were prompt and understanding. I would definitely recommend

Amy was very helpful changing my ticket around

Excellent customer service. It was necessary for us to change the date of the tickets and this was dealt with quickly and efficiently. Highly Recommended

I had a query abt a refund and emailed London Theatre. I received a reply very quickly. It was very polite and helpful. Very good communication. Thank you Amy from Customer Services.

I had a great experience with Official London Theatre's Kids Week booking service. After purchasing tickets for The Little Mermaid, I accidentally lost my confirmation email and was worried I wouldn't be able to access my tickets. Their team was incredibly helpful, quickly located my booking, and reissued the tickets without any fuss.

The customer service was friendly, efficient, and reassuring, which took a lot of stress out of the situation. It's great to know there's such responsive support behind the booking process.

A big thank you to the team for their help – I'm very grateful and would happily book through Official London Theatre again.

I had to rearrange my show tickets 2 days before the event. I had the pleasure of corresponding with Amy who was very helpful and pleasant. I was able to rearrange my show for a date that was convenient. Thank you so much Amy!

I booked tickets to take my niece to Six but booked for the wrong week. The team quickly helped me to change my booking. I then had a problem with the refund but they sorted that quickly and speedily kept in very good communication with me about what was happening giving me all the information I needed.

Amy was amazing, she managed to help us move our tickets so we could watch the performance with our favourite actor in it!