Official London Theatre  Reviews 

Super helpful customer service and ease of booking - big thank you to Amy who promptly sorted my query!

I have been in London for about a week, and have used this site everyday to catch a show. Up to date choices, and quick responses. I had a family emergency come up, and customer service was very quick to help me exchange days. I could not recommend enough!

Customer service was excellent. I contacted them 48 hrs before the show to enquire if I could receive a refund on one of my tickets due to someone in my group being unwell and received a prompt reply which resulted in a refund. Very impressed and it was certainly worth taking out the refund protection

Fabulous customer service…. I made a mistake and booked the wrong date for a London show for next week.
I was doubtful that I could rectify this but submitted the request to change the date.
Within an hour I had received an email from customer service saying all had been resolved.
It was a huge relief and really appreciated.

Great value and great follow up after I emailed them with a post purchase query that actually had nothing to do with them but still helped me.

We were extremely disappointed with the lack of compassion and customer service shown by The Greatest Showman team.

We had tickets booked for Saturday 14th March 2026 as a birthday treat for my 9-year-old child. While travelling to the venue, we were caught in a serious multi-vehicle accident on the A12. The car was written off and we suffered whiplash injuries. Naturally, attending the performance was impossible.

Despite contacting the company immediately after the accident and explaining the circumstances & giving them a police incident number , our request to exchange or rebook the tickets was refused due to “short notice”.

I completely understand that companies have policies, but exceptional circumstances sometimes require basic human understanding and discretion. This was not a change of mind or poor planning — it was a genuine emergency involving children, injuries, and a written-off vehicle.

What made this even more upsetting was that the event was meant to be a special birthday memory for my daughter , who had been excited for months. We had purchased 5 tickets !

Very disappointing experience and not the level of customer care I would have expected.

Easy booking process, and when something came up was able to easily exchange the tickets for another date with the help of Amy! Will definitely be using them again

I just wanted to take a moment to thank Amy for the absolutely outstanding support she provided. From start to finish, she was incredibly understanding, efficient, and proactive. She went above and beyond by contacting multiple people on my behalf while keeping me informed every step of the way.

What really stood out was how quickly and smoothly Amy handled everything — especially arranging the resale and processing the refund so promptly. It turned what was quite a stressful situation into something much more manageable and reassuring.

I also truly appreciated her empathy and professionalism. It makes such a difference when someone takes the time to genuinely help and support you, and Amy did exactly that.

In fact, I’ve come across her name in other reviews before, with people praising her help in difficult situations - and now I completely understand why. She is an absolute credit to the team.

Her help has not gone unnoticed, this review is to reflect the excellent service she’s provided. Thank you again, Amy — it’s very much appreciated.

Easy booking experience, friendly customer service

I am a new user of the website and had a technical problem while ordering tickets. Staff member Amy replied to my email in only hours and personally made an adjustment to my account. I will visit London in June and happily have my theatre tickets in hand.

Really helped me when I messed up my dates and managed to get changed (without fuss) for my preferred date.

I had to change tickets because of a clash of surprise birthday arrangements. I used the Change to Booking Request form and was really pleased to get a quick response offering new ticket options and checking that I was happy with these before - again very quickly - booking the new tickets. Thank you Amy!

I booked tickets for the Sinatra Musical and didn't see an option to use my Gift Card Token so therefore had paid the full price. On contacting theatre tickets website Amy was very helpful in solving this issue promptly. I was able to rebook my tickets using my gift card and had my initial ticket costs refunded. Very efficient and prompt replies.

I needed to change the date of the booking. They were quick and helpful. Whole process was very easy. Thank you!

Thank you Amy for quick help

I have to say I was very impressed by the speed at which the organization responded to my inquiry. Because it was an international charge, my bank did not process the order. I quickly contacted the site and they resolved my issue on the spot. Fast, courteous and extremely helpful.

I booked 2 tickets to see Les Miserable to take ky grandaughter who will have the book as her set literature for next term. The tickets were for the Grand Circle, but stupidly I didn't check accsessabilty (I have arthritus and when it dawned on me that they might not have a lift). There are 39 steep stairs to climb abd I panicked that I wouldn't be able to get to the seats and spent several sleepless night worrying, however, back on the website Amy answered my query gave me instructions and sorted out replacement seats in the Dress Circle with stepfree access. Now I can look forward once again.

Excellent service from Amy! Thank you so much!

I have booked wrong dates by mistake and , with only one day in London, I really needed to have the booking changed and also not to lose the money. I was surprised by how quickly my online request was responded to and I was offered the opportunity to buy new tickets and be reimbursed the original
Reservation. The customer care who handled my request, Amy, was so kind and quick to resolve the situation, I cannot thank her enough! Truly a wonderful customer care experience! Thank you!

I had a family emergency so couldn't attend the performance. I've sent an email to OLT and explained the situation. They replied within 24hours and exchanged my tickets so I could actualy go and see the show. I was so grateful.