Official staunton's Winchester chess set is a beautifully made chess set. The pieces are sizeable, well weighted and detailed - especially the knights - and are of very high quality. The chess set I o... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
Company details
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
456 reviews
Replied to 40% of negative reviews
Typically replies within 1 week
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Great chess set very happy!
June 25, 2024
Reply from OfficialStaunton
So glad to hear you love the chess set! It’s great to know it’s the perfect fit for you. Enjoy many wonderful games ahead!
– Carl at Official Staunton
Refreshing customer service!
The website was easy to navigate, I ordered the items and they were dispatched and delivered swiftly and well packaged. The items themselves were of great quality and well made, unfortunately one of the pieces was damaged but the customer service was second to none and the new piece was with me within 48 hours, best service I have received for some time!
June 9, 2024
Reply from OfficialStaunton
Thank you for your wonderful review! We're so glad the customer service made a positive impact and that we could resolve the issue quickly. It’s great to hear you’re happy with the quality of your set. Thanks again for choosing us, and we’re here if you need anything else!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you’re happy with the quality and delivery speed! Thanks for your support, and enjoy your chess set!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear everything went smoothly! Thanks for your feedback, and enjoy your chess set!
– Carl at Official Staunton
Reply from OfficialStaunton
Sorry to hear that the set didn’t meet your expectations. If you'd like, we can help with an exchange or return. Just let us know, and we'll make it right for you.
– Carl at Official Staunton
Excellent well made set
Amazingly quick - ordered one afternoon and my grandson's chess set was delivered the next afternoon free of charge. I am so pleased with the 10" magnetic set - it's beautifully made and there is perfect storage for all the pieces as the board folds. Can't wait to give this to my 7 year old grandson who is new to the game of chess.
May 29, 2024
Reply from OfficialStaunton
So glad to hear you’re pleased with the set! The 10" magnetic set is a great choice, especially for introducing your grandson to chess. We’re sure he’ll love it! Thanks for your wonderful feedback, and enjoy the games ahead!
– Carl at Official Staunton
Very happy with Chess board and pieces
Very happy with Chess board and pieces. Very quick delivery and was able to track the delivery from start to end. Good quality products and affordable prices.
May 26, 2024
Reply from OfficialStaunton
We’re so glad to hear you’re happy with the chess board and pieces! It’s great that the delivery was quick and trackable too. Thanks for your feedback, and enjoy your new set!
– Carl at Official Staunton
Reply from OfficialStaunton
Thank you for your kind words! We’re so glad you’re happy with the chess boxes and the quick delivery. Enjoy, and thanks again for choosing us!
– Carl at Official Staunton
Amazing!
Quality of every piece, board and box is amazing. Service was brilliant. Had a damage issue via courier but this was replaced promptly after a swift response by email.
10/10 overall. Would recommend this company to anybody.
May 7, 2024
Reply from OfficialStaunton
Thank you so much for your fantastic review! We're thrilled to hear you're happy with the quality of the set and that we could resolve the damage issue quickly. Your recommendation means the world to us—thanks again for your support!
– Carl at Official Staunton
Fantastic Site & Quality products
Fantastic Site & Quality products
Arrived quickly! Very happy!
April 30, 2024
Good customer experience
April 28, 2024
Reply from OfficialStaunton
Thank you for your kind words!
We're really glad to hear you had a good experience with us. If you ever need anything in the future, we're always happy to help.
Best wishes,
The Official Staunton Chess Company Team
Beautiful chess set
Beautiful chess set, and because of an issue with a product we ordered. We were able to choose an alternative. Which was a fabulous set and really happy with the customer service. Much appreciated.
April 28, 2024
Reply from OfficialStaunton
Thank you so much for your kind words!
We’re really pleased everything worked out and that you’re happy with the alternative chess set — it’s great to hear you’re enjoying it. While we’re sorry there was an issue to begin with, we truly appreciate your understanding and are glad we could resolve it to your satisfaction.
Your appreciation means a lot to us. Enjoy your beautiful new set!
Warmest regards,
The Official Staunton Chess Company Team
Great products, fast shipping
The products are absolutely gorgeous. Also, they were very carefully packed and arrived in perfect condition.
Thank you!
May 5, 2024
Reply from OfficialStaunton
Thank you so much for your lovely feedback!
We're delighted to hear you're happy with your order and that everything arrived safely and in perfect condition. We take great care in both our products and packaging, so it's wonderful to know it shows.
Enjoy your beautiful set, and thank you again for choosing us!
Warm regards,
The Official Staunton Chess Company Team
Great customer service
Great customer service, superb quality. Very good value for money.
April 24, 2024
Reply from OfficialStaunton
Thank you for your kind words!
We’re so pleased to hear you were happy with the service, quality, and value. It means a lot to us, and we're thrilled you're enjoying your set.
Wishing you many enjoyable games ahead!
Best regards,
The Official Staunton Chess Company Team
Check Mate!
The efficiency of the ordering process & of course the quality of the chess set.
My Grandson was delighted with his present!
Thank you.
April 30, 2024
Reply from OfficialStaunton
Thank you so much for your lovely feedback!
We’re absolutely delighted to hear that your grandson loved his chess set — what a special gift! It’s great to know the ordering process was smooth too.
Wishing you both many happy games and cherished moments together.
Warmest regards,
The Official Staunton Chess Company Team
Heirloom Museum Qualiy Replica…
Just giving this Official Staunton Set 5 Stars would be an injustice to this amazing exact 1850 Jaques replica. I've been collecting Staunton chess sets for over 50 years and this is the most accurate replica of any Jaques set I have ever seen or owned. The awesome exquisite hand-carved knights are a sight to behold. If you placed this set next to an original 1850 Jaques set, it would be hard to tell which one is the original. An heirloom museum quality set. And the extras that come with this set: Lozenges attached to the green felt bases, the period-looking antiqued green labeled wooden box, and the Certificate of Authenticity and its related documents. WOW! I hope that every serious chess set collector takes advantage of this magnificent offering. Many thanks to Carl Miceli for offering this dream set available to collectors.
April 24, 2024
Reply from OfficialStaunton
Wow — thank you so much for this incredibly thoughtful and detailed review.
Coming from someone with over 50 years of collecting experience, your words truly mean the world to us. We're honoured that our 1850 Jaques replica has earned such high praise, especially in terms of its accuracy and craftsmanship. The knights are indeed something special, and we’re thrilled you appreciate the finer details — from the lozenges and period-style box to the certificate and supporting documents.
It was a real labour of love recreating this historic set with such care, and your feedback reminds us why we do what we do. Carl will be especially touched by your kind mention.
Thank you again for your support — and for recognising the value of this heirloom-quality set. We wish you many years of enjoyment with it.
Warmest regards,
The Official Staunton Chess Company Team
Great - would use again
Very quick delivery! Product is exactly how described and good quality!
April 25, 2024
Reply from OfficialStaunton
Thank you for your great feedback!
We’re glad to hear your order arrived quickly and that you’re happy with the quality and accuracy of the product. It’s always a pleasure to deliver exactly what’s promised.
Enjoy your set, and we hope to serve you again in the future!
Best regards,
The Official Staunton Chess Company Team
Excellent beech chess boxes
Excellent beech chess boxes. Excellent quality, great price, even better to get a discount for multiple purchase, fitted my chess sets perfectly, and I will be buying some more. Highly recommended. Thank you.
April 8, 2024
Reply from OfficialStaunton
Thank you for the wonderful review! We’re thrilled to hear the chess boxes are a perfect fit and that the discount was a nice bonus. We truly appreciate your support and look forward to your next purchase!
– Carl at Official Staunton
Quite disappointing
The site looks absolutely wonderful and is very easily navigated. However the shipping costs are outrageous for the time it takes to ship, plus I had to pay taxes which before buying wasn’t mentioned anywhere.
The pieces themselves are adequate, the vilt pads on the bottom are a very cheap looking light green and not finished too nicely, and the wood has quite a few imperfections. The details in the pieces are sometimes wonky and don’t look like they have been made with a lot of care.
If I had the opportunity to return my purchase and get back my money as well as shipping and taxes I would do so in a heartbeat sadly…
The pieces are fine, the website is fine, and everything is fine. However, for a company calling themselves official Staunton the quality and love for chess pieces is severely lacking and disappointing.
April 7, 2024
Reply from OfficialStaunton
Thank you for your honest feedback. We're truly sorry to hear that your experience didn't meet expectations. We take all comments seriously, and it’s clear we fell short in some areas, especially regarding the quality of the pieces and the shipping costs. We want to ensure our customers are satisfied with every aspect of their purchase, and we’ll certainly take your comments into consideration to improve.
If you’d like to discuss a return or any other options, please don’t hesitate to reach out. Your satisfaction is very important to us.
– Carl at Official Staunton
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