Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... See more
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See what reviewers are saying
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... See more
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... See more
Company replied
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... See more
Company details
Information provided by various external sources
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Contact info
241 Collins St, 3000, Melbourne City, Australia
- info@offyatree.com.au
- offyatree.com.au
4.0
Great
479 reviews
Hasn’t replied to negative reviews
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Shipping takes forever
Shipping takes forever. Haven’t even received it
September 7, 2020
Unprompted review
Great thanks
September 6, 2020
Unprompted review
my items were delivered to the wrong…
my items were delivered to the wrong place i haven’t received them yet
September 6, 2020
Unprompted review
Hasn’t even come yet
September 6, 2020
Unprompted review
Do better please.
Ordered a nose ring they had listed on their site only to receive an email saying they didnt have it and I’d have to pick something else. Picked out another nose ring i was only vaguely interested in and was promptly sent an email asking me to pay another $5 for it. Told them I would rather just have a refund than order this nose ring i dont really want so they backed down. Got the nose ring and swapped it in, the end part to stop it from falling out is very small and sharp, could only keep it in for about 2 days before it had irritated the inside of my nose so much i had to swap it back for my old one.
September 5, 2020
Unprompted review
Absolutely amazing
Absolutely amazing. Product came later than expected but due to pandemic thats understandable. But the products are way better than I thought they would be.
September 4, 2020
Unprompted review
Outstanding personalised customer…
Outstanding personalised customer service and fast delivery even during COVID.
August 31, 2020
Unprompted review
Great
Quality, delivery time etc were all great, only thing is that payment options were limited. I had to make an afterpay account just for this purchase.
August 25, 2020
Unprompted review
Reply from Off Ya Tree
Hey Lex!
Thanks for the feedback! So sorry you had to do that! If you have issues with the payment screen in the future, just send us an email at info@offyatree.com.au. You should have been able to click the credit card tab to use that option.
Reply from Off Ya Tree
Thanks Tori! Hope you love your purchases!
Products came quickly
Products came quickly. The message on the invoice was cute too
August 25, 2020
Unprompted review
Reply from Off Ya Tree
Glad we could help you out Roman!
Absolutely great service
Absolutely great service. The item was sent with a personalised message which was really nice however, I paid $20 for express shipping which was more than the actual item I purchased because I urgently needed it, I was meant to get it in 1-2 business days but it took a week to arrive :( other than that, the customer service and the items are all amazing :) thank you!
August 23, 2020
Unprompted review
Website was easy to navigate but has…
Website was easy to navigate but has been a week and the details for post have only been accepted and no sign of it moving
August 22, 2020
Unprompted review
Reply from Off Ya Tree
Hey Anderson!
We are sorry for the wait! Australia post are suffering a few delays at the moment- we can have a look into this for you. Could you email us at info@offyatree.com.au?
My order never arrived :((((
August 20, 2020
Unprompted review
Reply from Off Ya Tree
Hey Kristy!
Oh no! We would like to look into this for you! Could you email us at info@offyatree.com.au?
Thank you
Quick & easy service with a cute note upon delivery, thank you.
August 19, 2020
Unprompted review
Reply from Off Ya Tree
Thanks for the killer review Jessie!
I only ever received half of my order
August 17, 2020
Unprompted review
Amazing service and a cute little note…
Amazing service and a cute little note on our invoice.. thanks guys . Love your work
August 17, 2020
Unprompted review
Reply from Off Ya Tree
Thanks Kyl! We hope you love your purchases!
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