Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... See more
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See what reviewers are saying
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... See more
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... See more
Company replied
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... See more
Company details
Information provided by various external sources
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Contact info
241 Collins St, 3000, Melbourne City, Australia
- info@offyatree.com.au
- offyatree.com.au
4.0
Great
479 reviews
Hasn’t replied to negative reviews
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Speedy delivery and affordable quality…
Speedy delivery and affordable quality product.
October 6, 2020
Unprompted review
Great experience
Really quick to ship. Good quality clothes. Left a thank you note, which was a nice touch.
October 6, 2020
Unprompted review
Awesome service
Awesome service, fast delivery time. item packed with care, communication was great. would definitely buy from again.
October 5, 2020
Unprompted review
Extremely slow shipping
October 5, 2020
Unprompted review
Reply from Off Ya Tree
Hey Katherine,
I'm really sorry that your parcel took some time to get to you.
Unfortunately due to COVID, it has put a strain on Australia Post so delays are to be expected during this time.
Thank you
Would really recommend
Came really quick and love how they are packaged separately make it easier to put in bag in case I lose one of the balls of my piercing.
October 4, 2020
Unprompted review
Product I ordered was completely…
Product I ordered was completely different to what I ordered wrong size and cause there flesh tunnels I can't do anything about it
October 2, 2020
Unprompted review
Reply from Off Ya Tree
Hey Nicholas,
I'm really sorry about that! If you received the incorrect products, please contact us so we can sort this out for you.
info@offyatree.com.au
Thank you!
Excellent service as per usual
October 1, 2020
Unprompted review
Just disappointed that it has taken a…
Just disappointed that it has taken a long tine to get product. Still waiting and there hasn't been any communication about my order status.
Thank you for prompt reply I checked junk mail but no message. I still appreciate that you replied to my review. Will wait patiently. Thank you
September 30, 2020
Unprompted review
Reply from Off Ya Tree
Hey Kathy, we definitely sent your order and you should've received both a confirmation and tracking email - It's possible that these went into your junk folder?
The delay is most likely due to the current congestion that Australia Post are experiencing in VIC
In the meantime though, can you please email: info@offyatree.com.au so that we can help you out
I can’t rate my product as I’m still…
I can’t rate my product as I’m still waiting for its arrival. I made an order 16th September 2020 it’s now 26th September 2020 and it says on tracking info it’s still in NSW . I understand to wait a week for my stuff at the moment but not 2 weeks .
September 26, 2020
Unprompted review
Reply from Off Ya Tree
Hi Irene,
We definitely sent your order and you should've received both a confirmation and tracking email - It's possible that these went into your junk folder?
The delay is most likely due to the current congestion that Australia Post are experiencing in VIC
In the meantime though, can you please email: info@offyatree.com.au so that we can help you out
Only received part of my online…
Only received part of my online Afterpay order
September 25, 2020
Unprompted review
Reply from Off Ya Tree
Hi Anthony,
We had been in contact with in regards to this to resolve the issue.
We have issued you with a refund now :)
Got a couple of t-shirts
Got a couple of t-shirts, great quality, really happy. Had them delivered within the week, so that was nice.
September 24, 2020
Unprompted review
Stock levels aren't updated in real…
Stock levels aren't updated in real time. This meant I placed two orders, and each time I was told one of my items wasn't available. So I picked something else. Also not available, but listed as in stock. Then my refund wasn't actioned correctly. Also, I couldn't get a credit note to use in store, which would have made it so much easier.
September 23, 2020
Unprompted review
Reply from Off Ya Tree
Hi Laura,
Thank you for taking the time to provide this feedback - As mentioned in our email correspondence, the stock issues came about due to closure of our stores in VIC - Due to the stage 4 restrictions, which made updating stock online incredibly difficult as we drop-ship from many of our stores across Australia (including Victoria).
As for the refund not being actioned correctly, that was also a system issue due to the credit note being used and once notified it was corrected immediately.
Once again, thank you for taking the time to provide us with this feedback and I apologise for the inconveniences that you experienced with us.
Have a great day!
Great - minor (very minor)
Great ordering process
Came on time
Did however have a card in the package saying I was getting a wristband and there was no wristband lol
It’s not an issue because I didn’t pay for one and it was meant to be complimentary but was kind of bummed
September 21, 2020
Unprompted review
Reply from Off Ya Tree
Hey Sheree, oh no! I'm so sorry that got missed. We'd love for you to have the wristband as it's something important to us so we have sent it out to you :)
Delivered in the time they stated even…
Delivered in the time they stated even with Covid-19 limiting the post.
September 20, 2020
Unprompted review
it was fast and I GOT STICKERS!!!!!
September 18, 2020
Unprompted review
Reply from Off Ya Tree
Yay! Glad you love the stickers Jess :)
Love the vibe
Love the vibe, love staff, good products and very friendly and professional piercers! :)
September 16, 2020
Unprompted review
Reply from Off Ya Tree
Thanks so much for this review Emma. Have the best day!
Where
Its more covids fault as I would normally just go to the store and ask for the size. But yeah my piercings are way too small. I also didn't receive an item and you guys said it was not in stock. So you owe me for that and never emailed me back.
September 15, 2020
Unprompted review
Reply from Off Ya Tree
Hey Ebony - I believe this matter has been resolved? If not, please contact us: info@offyatree.com.au so we can take a look for you
The dress is lovely but I was…
The dress is lovely but I was disappointed that the description made our like it had black lace around the bottom but it didn't.
Its clearly a petticoat but that's not how it read. A bit misleading.
Other than that Im haopy
Cheers
Alley
September 15, 2020
Unprompted review
Reply from Off Ya Tree
Hey Alley,
I am so sorry for the confusion with that. We have updated the description on the website so there will be no further confusion. Thank you for bringing that to our attention.
But we're glad to hear you're happy otherwise. Have the best day :)
Quick shipping
They left a really nice message on my invoice that really made my day and shipped really quickly 😊
September 14, 2020
Unprompted review
Great service.
September 8, 2020
Unprompted review
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