Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... See more
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Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... See more
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... See more
Company replied
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... See more
Company details
Information provided by various external sources
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Contact info
241 Collins St, 3000, Melbourne City, Australia
- info@offyatree.com.au
- offyatree.com.au
4.0
Great
479 reviews
Hasn’t replied to negative reviews
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Great service!
Super cute packaging and sticker and very happy with the 4 piercings I brought! Thank you :)
November 6, 2020
Wolf
They were good, kept the product clean and new. Brought it on time. They have decent prices for the products.
November 6, 2020
Website was easy to use and all…
Website was easy to use and all products were fantastic when arrived . The staff hand wrote me a Thankyou letter aswell which I thoroughly enjoyed and added that personal touch
November 5, 2020
They ppl at OYT have a great culture…
They ppl at OYT have a great culture around there business and personalised customer service, a great bunch to deal with!
November 5, 2020
Loved the stickers
November 4, 2020
Fast shipping and excellent service
The product is good and provides excellent customer service..fast shipping..
November 4, 2020
Quick to communicate and resolve
The product that I ordered wasn't in stock, while that was disappointing, the way the issue was handled was impressive.
I was contacted as soon as they were open (order was made at night) and I was able to choose a replacement item, which was then express posted on the very same day.
I appreciate that I was given an option and the communication was prompt so I'm rating 5 stars.
November 3, 2020
My first purchase experience has been a…
My first purchase experience has been a disaster. The product description wrongly posted. It took almost a month to deliver. I understand my order is an international delivery. so it will take awhile. However incorrect description of the product is the main concern.
However, CS rep Kristy helped me out to resolve my case. and She was very professional.
Hopefully, I don't get the same experience next time.
November 2, 2020
Order took a long time to come and…
Order took a long time to come and communication was not great.
October 31, 2020
Broken item and no response
Item arrived broken so I emailed 9 days ago but have had no response.
October 31, 2020
Great product and service as usual :)
October 19, 2020
Excellent customer service.
Excellent customer service.
Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genuine personal thank you, which tends to be rare, lets you know your custom is valued & puts their customer service 'a cut above the rest'.
Thank you Off Ya Tree, looking forward to my next order!
October 18, 2020
Very prompt deliver and nicely packaged
October 16, 2020
Simple to order.
Simple to order.
Wish I remember to ask them not to package in plastic, I hate those little plastic baggies that go straight in the bin...
October 12, 2020
Stopped replying
October 11, 2020
item not received
Item not received.
I am still waiting and it seems to have been over 3 months since the due delivery date
October 7, 2020
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