OFP 

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We understand your frustration, especially after multiple payout denials and the removal of your review. However, we would like to clarify a few important points.

OFP Funding does not control or influence Trustpilot’s moderation decisions. Reviews may be removed by Trustpilot if they do not meet their guidelines (for example, missing verification, duplicated content, or policy violations). This is handled entirely by the platform, not by us.

We also strongly reject the claim that OFP Funding is a scam. Payouts are processed for traders who comply with the risk and compliance framework outlined in our Terms & Conditions. When payouts are denied, it is due to specific rule-based findings identified during the review process.

We understand that experiencing multiple denials can lead to a loss of trust, and we respect your decision if you choose not to continue trading with us. However, each payout decision is tied to account behavior and compliance — not an intention to avoid paying traders.

If you would like, you can still contact support with your account details and payout tickets to request a structured explanation of the decisions made on your accounts.

We appreciate you taking the time to share your perspective.

OFP Funding Team

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We understand how concerning it is to see a position closed at a level that doesn’t appear to match your stop loss. Situations like this are usually related to spread widening, price spikes, or differences between bid/ask pricing, especially on volatile instruments or during low liquidity periods.

It’s important to note that:

Stop losses are triggered based on bid/ask prices, not just the chart price you may be viewing
Spread expansion can cause a position to be closed even if the visible price did not reach your stop level
Rapid market movements can result in slippage, where execution occurs at the next available price
That said, any perceived mismatch should be properly investigated.
We recommend contacting support and providing:

Your account ID
The trade ID in question
Screenshots showing your stop loss level vs. execution price
The time and instrument traded
Our team can then review the execution logs and price feed data to determine exactly what occurred.
We appreciate you bringing this up and will be happy to look into it for you.

OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.

We’re glad to hear you appreciate the pricing and accessibility of our accounts. Our goal is to keep entry costs competitive while maintaining a structured environment that rewards discipline and consistency.

You’re absolutely right — following the rules and managing risk properly is key, and traders who do so are able to receive payouts accordingly.

We appreciate your support and wish you continued success in your trading journey.

OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We’re glad to hear you’ve had a positive experience with OFP. Our focus is to provide a reliable environment for traders with clear rules and consistent support.
We appreciate your support and wish you continued success in your trading.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for sharing your experience.
We’re sorry to hear about the situation — especially considering the payout denial, the inactivity closure, and your time in hospital. We understand how all of this combined can be frustrating and impact your trading confidence.
To clarify:


The 28-day inactivity rule is typically calculated from account activity, and any misunderstanding about when it starts (e.g., from purchase vs. first trade) should be clearly communicated.


Once an account is closed due to inactivity, it is usually final under the rules, but your request for flexibility given your circumstances should have been handled with more clarity and consideration.


Regarding the earlier payout denial, even on accounts without a consistency score, payouts are still subject to the overall risk/compliance framework.


That said, your feedback highlights a few important issues:


Clarity around inactivity rules


Communication tone and support handling


Lack of flexibility in exceptional circumstances


We regret that your interaction with support did not meet expectations — you should always receive clear and respectful communication, even when the outcome cannot be changed.
If you decide to try again, we recommend:


Confirming all timing-related rules (inactivity, payout cycles, etc.) upfront


Reaching out early if any issue (like login problems) arises, so it can be documented in real time


We appreciate your balanced feedback and are glad to hear that response times on chat were positive, even if the outcome was not.
We wish you the best in your recovery and in your trading going forward.
OFP Funding Team

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We understand how frustrating it is to have multiple payouts denied, especially when the reasons given feel unclear or inconsistent.

We want to clarify a few important points:

There is no rule that requires traders to use multiple timeframes or to trade multiple assets.
Trading only XAUUSD (Gold) is not, by itself, a violation. Many traders specialize in a single instrument.
When reasons such as these are mentioned, they are typically linked to a broader risk or strategy assessment, not the isolated fact of using one timeframe or one asset. However, if this was not clearly explained to you, that is a communication issue that should be addressed.
Regarding support:
Being removed from Discord or having chats closed without proper explanation is not the standard we aim for. You should always receive clear, professional responses, especially in payout-related matters.

At this stage, your case requires clarity and transparency.

We recommend you contact support again and request:

A detailed written explanation of both payout denials
The exact rule(s) and trade examples used to justify the decisions
Clarification on how your trading differed from other approved accounts
Escalation to a senior Risk/Compliance manager
Please include your account ID and payout ticket references.
We understand your frustration — especially with a payout of this size — and you are right to expect a clear and consistent explanation, not general or confusing reasons.

OFP Funding Team

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We strongly reject the claim that OFP Funding is a scam or that payouts are denied regardless of trading.

From what you described, there appears to be a discrepancy in how your trade statistics were interpreted, particularly regarding the comparison between your largest winning and losing trades. This is something that should be clearly calculated and explained, not left unclear or contradictory. If the figures you mention are accurate, you are right to question the reasoning provided.

It’s also important to clarify that payout reviews are not based only on a single metric (like biggest win vs. biggest loss), but on the overall distribution of trades and risk structure. However, any conclusion must still be consistent with the actual data, and if it is not, it should be reviewed.

Regarding support:
A delay of several minutes can happen during high volume, but ending chats prematurely or without proper resolution is not acceptable service.

Regarding payouts:
OFP Funding works with multiple payout methods and providers, which may vary depending on region, availability, and operational setup. Not using a specific provider does not mean payments are not legitimate.

At this stage, we recommend you request:

A full breakdown of your trade metrics (largest win, largest loss, averages)
The exact rule and calculation used to deny your payout
A review of the data if there is a mismatch
Please include your account ID and payout ticket and request escalation to a senior Risk/Compliance reviewer.
If there has been a miscalculation or misinterpretation, it should be corrected transparently.

OFP Funding Team

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We understand how frustrating it is to receive a payout denial without an initial explanation, and then have to follow up publicly before getting a response. That is not how the process should work.

To clarify:

A payout decision should always come with a clear, rule-based explanation upfront
Communication should remain consistent and responsive, especially after a decision has been issued
If the reasoning you received feels inconsistent or incorrect, you are absolutely right to question it — especially if you have supporting evidence.
We also want to be clear: payouts are not denied arbitrarily. They are based on the risk and compliance framework. However, if the explanation is unclear, delayed, or not aligned with your actual trading data, that becomes a communication and review quality issue, which should be addressed.

At this stage, we recommend:

Reply to the existing email thread and request a detailed breakdown of the decision, including the specific trades and rules applied
Attach the proof you mentioned to support your case
Request escalation to a senior Risk/Compliance manager for a second-level review
A payout denial should always be transparent, explainable, and consistent with your trading data.
We understand your frustration and agree that situations like this must be handled with clarity and professionalism.

OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.

We’re glad to hear you value the freedom in trading that OFP offers — that’s a key part of our model.

We also appreciate your comment on daily and overall drawdowns. These limits are designed to maintain a structured risk environment and ensure long-term sustainability, but we understand they can feel tight depending on your trading style.

Your feedback is valuable, and we’ll continue working to balance flexibility and risk control as we improve our programs.
We appreciate your support and wish you continued success in your trading.

OFP Funding Team

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We’re sorry to hear that you feel this way, especially regarding support and payouts — those are critical parts of any trader’s experience.

We want to clarify a few important points:

OFP Funding does not take deposits to trade live capital. Traders purchase access to simulated accounts governed by defined rules and risk parameters.
Payouts are processed when accounts meet both the performance criteria and compliance requirements. They are not denied arbitrarily.
If support has not responded to your complaints, that is a service issue and not the standard we aim to provide.
We also want to be clear that we are not affiliated with any third-party platforms mentioned in your review. We advise caution with any service that promises guaranteed or “constant” returns, as those claims are typically high-risk.
If you are still open to resolving your case, we recommend:

Contacting support with your account ID and payout ticket
Requesting a clear written explanation of your case
Asking for escalation to a senior support or compliance manager
We understand your frustration and appreciate you taking the time to share your perspective.
OFP Funding Team

Reply from OFP

Apr 20, 2026

Thank you for sharing your experience.
We’re sorry to hear how you feel — especially regarding support and payouts, which are key to any trader’s trust.

We’d like to clarify a few important points:

OFP Funding does not take deposits to trade live capital. Traders purchase access to simulated accounts with defined rules and risk parameters.
Payouts are processed when accounts meet both the performance targets and compliance requirements. They are not denied arbitrarily.
If you did not receive responses from support, that is a service issue, and we acknowledge that this is not the standard we aim to maintain.
We also want to be clear that we are not affiliated with any third-party platforms mentioned in your review. We strongly advise caution with services that promise guaranteed or “constant” returns.
If you’re open to resolving the situation, we recommend:

Contacting support with your account ID and payout ticket
Requesting a clear written explanation of your case
Asking for escalation to a senior support or compliance manager
We understand your frustration and appreciate you taking the time to share your perspective.
OFP Funding Team

Reply from OFP

Apr 22, 2026

Thank you for sharing your experience.
We understand how frustrating it is to meet the dashboard metrics, request a payout, and then receive a denial that doesn’t seem to match your trading approach — especially when communication is lacking.
We want to clarify a few points:


OFP does not use hidden rules, but some risk controls are principle-based (not a single fixed number) and assess the distribution of trades, not just totals.


In cases like the one you described, the concern is usually risk asymmetry — for example, losses that are disproportionately large relative to the typical realized gains, even if overall PnL is positive.


Partial closes can affect how averages are calculated, which may make winning trades appear smaller in distribution analysis compared to full-loss trades.


That said, if this was not clearly explained with concrete examples from your trades, that is a communication gap. You should receive a specific, data-backed breakdown — not a general statement.
Regarding support: not receiving replies after detailed emails or pre-check requests is not acceptable. You should be able to get a clear status before submitting a payout.
If you’re open to it, we recommend requesting:


A trade-by-trade breakdown showing how your average wins and losses were calculated


The exact threshold/criteria that triggered the “gambling” classification


Examples of specific trades used in the decision


Include your account ID and payout ticket and request escalation to a senior Risk/Compliance manager.
We understand your decision to move on, but we appreciate you taking the time to explain your case — feedback like this highlights where clearer communication is needed.
OFP Funding Team