OFP 

Reply from OFP

Apr 24, 2026

Thank you for sharing your experience.
We’re sorry to hear about the situation — especially with the payout denial, the inactivity closure, and your time in hospital. We understand how all of this together can be frustrating and affect your trading confidence.
To clarify:


The 28-day inactivity rule is generally calculated based on account activity, and any confusion about when it starts (from purchase vs. first trade) should always be clearly explained.


Once an account is closed due to inactivity, it is typically final under the rules, but your request for flexibility given your circumstances should have been handled with more clarity and consideration.


Even on accounts without a consistency score, payouts remain subject to the overall risk/compliance framework.


Your feedback highlights some important areas:


Clarity of inactivity rules


Quality and tone of support communication


Handling of exceptional situations


We regret that your interaction with support did not meet expectations. You should always receive clear, respectful, and helpful communication, regardless of the outcome.
If you decide to try again, we recommend:


Confirming all time-based rules (inactivity, payout cycles, etc.) in advance


Reporting any login or access issues immediately, so they can be documented and reviewed


We appreciate your balanced feedback and are glad to hear that response times on live chat were positive, even if the overall experience was not.
We wish you a smooth recovery and the best in your trading going forward.
OFP Funding Team

Reply from OFP

Apr 22, 2026

Thank you for sharing your experience.
We’re sorry to hear that your experience with trading conditions and transparency did not meet expectations — especially on an instrument like XAUUSD, where precision matters.
We want to clarify a few key points:
Spreads on Gold (XAUUSD)
Spreads can vary depending on liquidity, volatility, session timing, and account configuration. However, the levels you described should be reviewed. If spreads appeared excessively wide, our technical team can verify this against the price feed and execution logs.
Commissions & PnL calculations
There are no hidden commissions. In some cases, costs may be reflected directly within execution pricing (spread-based models) rather than shown as a separate commission line, which can create confusion. That said, all costs impacting PnL should be clearly traceable, and if they are not visible on your dashboard, that is a transparency issue we take seriously.
Drawdown concerns
Drawdown is calculated based on equity (including floating PnL), not only closed trades. If costs like spread or execution impact equity in real time, this can affect the available buffer. This should be clearly understood and communicated.
Support experience
We regret that you felt support was unhelpful or unresponsive. You should always receive clear, technical answers — especially on topics like spreads, commissions, and execution.
If you’re open to it, we recommend sending:


Trade IDs and timestamps where spreads appeared abnormal


Screenshots of PnL discrepancies


Your account ID and platform used


This allows a precise audit of pricing, execution, and cost calculation.
We understand your frustration — particularly when it relates to trading conditions and clarity — and we appreciate you taking the time to explain your case in detail.
OFP Funding Team

Reply from OFP

Apr 22, 2026

Thank you for your detailed follow-up.
We understand the seriousness of what you’re describing. A payout pending since February 10, 2026, combined with removal from a support channel, is not an acceptable experience and does not reflect how cases should be handled.
To address your points directly:


Payout delay: A review should not extend indefinitely — especially on an account with limited activity. At this stage, your case requires a final determination, not continued “under review” status.


Communication: You are right to expect a clear status update and defined timeline. Repeated follow-ups without resolution indicate a breakdown in communication that must be addressed.


Access to support: Removal from Discord should never replace formal communication. All decisions — especially payout-related — must be communicated via official channels (email/ticket) with proper reasoning.


We also want to be clear: compliance reviews are not intended to avoid payment. However, when a case reaches this level of delay and lack of response, it becomes a service and escalation failure, not a standard review process.
Your case (Account 1025496) now requires urgent, final resolution.
At this stage, the correct outcome is:


A final written decision (approved or denied)


If denied, a detailed, trade-referenced explanation


If approved, a confirmed payout processing timeline


We will flag this case internally for immediate attention.
We understand your frustration — after this timeline, you are right to expect clarity, accountability, and closure.
OFP Funding Team

Reply from OFP

Apr 22, 2026

Thank you for taking the time to explain your experience in detail.
We understand how frustrating this situation must feel — especially when it involves payout denial, rule changes close to withdrawal, and conflicting guidance from support.
We’d like to address your points clearly:
1️⃣ Risk/Reward & payout denial
Even with a strong average R:R (e.g., 2.5), payout reviews also assess the distribution of trades. A single loss significantly larger than the typical realized profits can trigger a risk asymmetry flag. That said, this must be clearly demonstrated with your actual trade data — not explained in general terms.
2️⃣ Consistency rule changes
Changes to parameters like consistency thresholds are intended to align models with risk management. However, applying or communicating changes close to a payout window, or inconsistently (25% → 20% → 15%), creates confusion and is not acceptable. Your dashboard and official communication should always match the rules governing your account.
3️⃣ Conflicting support guidance
Being told both “stop trading” and “continue trading” during a review is a serious issue. Reviews should come with clear instructions and a defined status, not speculation. We acknowledge this as a communication failure.
4️⃣ Migration & trading conditions
Platform migrations (e.g., to MT5) can affect execution details such as spread, entry pricing, and effective stop distance. However, if your risk model (e.g., 0.25% with a defined SL) is being distorted by execution conditions, that should be transparent and reviewable, not a surprise.
5️⃣ Overall concern
We understand why these combined issues lead to loss of trust. While we strongly reject the claim that OFP operates as a scam, your feedback highlights real concerns around consistency, communication, and clarity that must be addressed.

If you are open to a final clarification, we recommend requesting:


A full breakdown of the payout denial with specific trade examples


Confirmation of the exact consistency rule applied to your account


A timeline and explanation of all rule changes affecting your account


Please include your account ID and payout ticket, and request escalation to a senior Risk/Compliance manager.
We understand your frustration and appreciate you outlining your experience in detail.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We’re glad to hear that your experience with account setup, support, and the trading process has been positive so far.
We also appreciate your suggestions:


Expanding platform options


Offering lower spreads with a commission-per-lot model


These are valid points, especially for traders managing risk per trade where execution costs can have a direct impact.
It’s also completely fair to reserve judgment on the payout process until you’ve experienced it — we respect that approach.

Your feedback helps us understand where improvements are most valuable, particularly in balancing cost structure and trading flexibility.

We appreciate your support and wish you continued success in your trading.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We’re glad to hear that your experience during the migration to MT5 was a positive one and that everything was handled to your satisfaction.
It’s great to know you’re happy with the outcome and the upgraded setup — we aim to make transitions like these as smooth and beneficial as possible for our traders.
We appreciate your support and wish you continued success with your accounts.
OFP Funding Team

Reply from OFP

Apr 23, 2026

Thank you for your feedback.
We take statements of this nature very seriously.
OFP Funding does not apply unpublished or retroactive rules. All trading parameters and risk guidelines are outlined in our Terms & Conditions, and payout decisions are based on that framework. While some provisions are principle-based (for example, around risk behavior and trade distribution), they are not created or applied arbitrarily during or after a trading cycle.
We also do not comment on individual legal matters in public forums. If there are formal proceedings or judgments, those are handled through the appropriate legal channels.
We understand that disputes can arise — particularly when payouts are denied — but these decisions are tied to compliance findings, not to newly “invented” rules.
If you believe your case was assessed incorrectly, you may still request:


A detailed breakdown of the decision, including specific trades referenced


Confirmation of the exact rule(s) applied


Escalation to a senior Risk/Compliance review


We appreciate you sharing your perspective.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We appreciate you sharing both sides of your experience — especially having received payouts before the recent rule changes.

We understand that updates like the 1% rule and the adjustment to a 10% inconsistency score (on previous Instant models) may not suit every trading style. These changes were introduced to strengthen risk structure, but we recognize they can feel restrictive depending on how you trade.

That said, your point is clear — following the rules is key, and we’re glad to hear you were able to receive payouts when operating within them.

Your feedback is valuable as we continue working to balance flexibility and risk management across our models.
We appreciate your support and wish you continued success in your trading.

OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We’re glad to hear you were introduced to OFP through a friend and that you appreciate the accessibility and pricing of our instant accounts.

We also value your suggestion regarding the 1% risk rule. We understand that increasing it to 2% would provide more flexibility and breathing room while trading. At the same time, the current limit is designed to maintain a structured risk environment and protect account sustainability.

Feedback like yours is important as we continue to evaluate how to best balance flexibility and risk control.
We appreciate your support and wish you continued success in your trading.

OFP Funding Team

Reply from OFP

Apr 23, 2026

Thank you for sharing your concerns.
We understand your frustration and the importance of being able to present evidence when reporting an issue. However, OFP Funding does not control Trustpilot’s policies or moderation decisions, including how reviews and attachments are handled.
Trustpilot operates independently and applies its own guidelines when deciding what content can be published or removed. If you would like to include additional proof, we recommend contacting Trustpilot directly or following their process for submitting supporting documentation.
We also want to clarify that OFP Funding does not operate as a scam. Payout decisions and account actions are based on the risk and compliance framework outlined in our Terms & Conditions. That said, we recognize that lack of clarity or delays in communication can lead to situations like the one you’re describing.
If you have a specific case, we encourage you to contact support with your account ID and payout ticket so it can be reviewed and addressed properly.
We appreciate you taking the time to share your perspective.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We’re glad to hear you’ve had a positive experience overall and have successfully received multiple payouts — we appreciate your trust in OFP.
At the same time, we take your concerns seriously:


Dashboard stability should be consistent and reliable


Payout review times should remain as efficient as possible


While reviews can take a few days depending on volume and verification requirements, we understand that delays — combined with dashboard issues — can impact the overall experience.
Your feedback is valuable, and we’ll continue working to improve both platform performance and processing times.
We appreciate your support and wish you continued success in your trading.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for sharing your experience.
We’re sorry to hear about the situation — especially with the payout denial, the inactivity closure, and your time in hospital. We understand how all of this together can be frustrating and affect your trading confidence.
To clarify:


The 28-day inactivity rule is generally calculated based on account activity, and any confusion about when it starts (from purchase vs. first trade) should always be clearly explained.


Once an account is closed due to inactivity, it is typically final under the rules, but your request for flexibility given your circumstances should have been handled with more clarity and consideration.


Even on accounts without a consistency score, payouts remain subject to the overall risk/compliance framework.


Your feedback highlights some important areas:


Clarity of inactivity rules


Quality and tone of support communication


Handling of exceptional situations


We regret that your interaction with support did not meet expectations. You should always receive clear, respectful, and helpful communication, regardless of the outcome.
If you decide to try again, we recommend:


Confirming all time-based rules (inactivity, payout cycles, etc.) in advance


Reporting any login or access issues immediately, so they can be documented and reviewed


We appreciate your balanced feedback and are glad to hear that response times on live chat were positive, even if the overall experience was not.
We wish you a smooth recovery and the best in your trading going forward.
OFP Funding Team

Reply from OFP

Apr 24, 2026

Thank you for your feedback.
We’re glad to hear your experience with OFP has been positive overall. We’re continuously working to improve across all areas — from trading conditions to support and platform performance.

We appreciate your support and wish you continued success in your trading.
OFP Funding Team