OFX - United States Reviews 160

They blocked a $500 transfer to a single mother during Christmas because I had to prove I was not dealing drugs. I sent bank statements and social security info to 2 different banks and then and India Customer Service agent asked me to send banking information to a 3rd bank and I refused thinking fraud. My transaction never went though and they isulted me every day. the worst ever

can we open a business bank account on my USA LLC as a Pakistan resident and national in Pakistan

Very very slow too many messages for verification and a very confused staff

Absolutely impossible customer service. I don't know if this company actually wants business--it's baffling to me. I have lots of money to move worldwide. I went through all of their verification procedures, none of it worked, even though I followed the email instructions. Called a few times for help and that ended up taking at a least a couple of hours. Overall, I've been doing this for almost two weeks. I sent the verification documents like they asked (they sent me an email for that), and then I just kept getting emails saying to complete one more step. I would avoid this company if you are serious about international money transfers. I asked them multiple times for help and got nowhere. By the way, OFX, if you actually read this, do not contact me. Your email has been blocked.

Two Transfers didn’t go through and OFX wanted to charge me a fee. I will not use OFX for my future transfers.

Not a financial person? Don’t know much about wire transfers or banking? Their team will schedule the wires for you and send them out to the address of your choice. It’s a real lifesaver.

Easy to contact. Good pricing. Flawless execution. Couldn't be better.

OFX HOLDING MY FUNDS BEWARE!!!

I created my OFX account last month after all the verification the account was fully verified and we started using it for our business operations. We were getting all payments in our account as soon as I tried to make a transfer our account showing a verification requirement.

This error came after the account was active for almost a month and after we have received around 15 payments from Stripe. We run a very simple eCommerce business.

When I clicked to complete the verification, it showed nothing and all it did was refreshed the page. I contacted our account manager and asked her what's going on. She said will work with internal team to get this fixed.

She got back to me and said I need to provide address verification proof. This was so strange since we already did the address verification before the account was approved. After a lot of back and forth the address verification was approved and then she told me now the team wants to see if we have any agreement with the company we are paying.

We hired a marketing company for our ecommerce brand and showed them the contract. Told her if they have any issues they can just cancel the transfer.

She told us that the team is reviewing the agreement and will update soon. I keep following her on this issue and still there is no update.

She keep saying team is working on this and even she is frustrated now.

It has been OVER A MONTH NOW AND NO UPDATE!!

She told me she even contact the Vice President and they keep telling her we are working.

All our funds are stuck and team won't respond.

WHY WOULD YOU APPROVE ACCOUNT AND THEN HOLD MONEY!!!

BEWARE AND DON"T TRUST!!

Very easy experience with Conor. This is the second time I've used OFX for a large currency transaction. Timeliness of response to questions and follow-up was first rate. Highly recommend.

Initial verification asked for my passport. Okay, a passport is a good method to verify. Employers use this since the US government has already verified identity and vetted prior to getting a passport.

Then a video. Okay, I can see this to make sure I actually am the person in the passport photo.

Next they ask for the SSAN. TOTAL B*LLSH*T!!!!! I have to provide my SSAN to get a passport, so I'm already verified. OFX DOES NOT NEED THAT to make a transfer.

I will be providing my bank account information for doing a transfer.

So, you want my passport, my bank account information and my ssan. Every piece of information an identity thief would need! My ID (passport), my address (from the passport), my bank account information and my ssan. Identity thief's dream! Whether you intend anything nefarious or not, if you are ever hacked, then I'm screwed.

As someone else said, prepare for a colonoscopy. You can claim it's for security, but for transferring money, you do not need the SSAN to verify me. The passport process has ALREADY done that.

There's security and then there's idiocy. OFX crosses the idiocy line.

Edit: In their reply, they say they must have this because it's a highly regulated industry/business and to "facilitate" transfers. Nice try, but other companies can make a transfer without subjecting people to PII abuse. But, not OFX. To transfer money, the banking information of the sender and the banking information of the receiver is needed to "facilitate" a transfer.

I wanted to find out if OFX was cheaper to use than WISE. Sadly I did not. Unfortunately, I answered too many personal details in the application process that I put myself and my personal information at risk.

There is always a danger that a website will be hacked but the level of detail that OFX collects such as date of birth, social security number, address and full legal name is all a scammer needs to cause extreme mischief. Perhaps OFX data will never be compromised. But, when they are, their customers will be in trouble.

I was recently going through an issue with my OFX account, I called several times for assistance but no one seemed to really help me until I got an email from Danielle C. who was extraordinarily kind, patient and helpful. She put in all the effort to figure out the problem, she was emailing me every time and walking me through the process and she fixed the issue. I can't thank her enough for all the time she spent trying to help me, she is amazing at her job and mostly supportive!
Big BRAVO to her!

Emma, Conor and the team helped me during my transfer. They were very helpful and the transfer went smoothly and at the rate they promised .

Compliance team can't seem to read... Told "Your OFX Account is ready to go" then asked to submit documents. Two weeks into the process and nothing to show for it. I did, however, manage to set up an account with wise, and send crucial international business payments in 48 hours.

Had my account under a week. For making a $1200 transfer to Italy I had to strip completly naked. Back with WIZE now wich is a great company. Can`t recommend OFX at all!

I sent OFX $9200 and they closed my account and refused to do the transfer, despite being a long time customer of theirs. The agent in the San Francisco office refused put me in touch with a manager nor did she agree to have a manager call me back. The agent lacked empathy and had no flexibility. There was no escalation process nor a way to lodge a formal complaint. Now they are holding my money and I cannot get it back. Beware before sending money to the company. You may save a little in the short term but if there is anything that goes wrong, good luck getting your money back.

Edit: two months have passed since OFX replied to my review and the issue has not been resolved and they are still holding my money. Stay away from this company!

Worked very well and quite quick too.

Great service. I am able to speak with a customer service person when needed. Have used OFX over 20 times without any issue.

Worst experience with payment processing I’ve had. I started my account with them in hopes for paying the employees overseas but it took me 3 weeks just to start an account. The compliance team does a thorough check which I don’t have a problem with but after I send one document, they kept asking for more with every email thread instead of one single time asking for all. After the three weeks on having my account approved. I started using it finally, sent 6 payments to my employees, first, it said 1-2 business day but at this point, it’s been about 5 business days and my employees still haven’t received the payment. I tried calling their support and they all say the same thing(it’s still processing)

Some other points to note:-
- My account randomly stopped working in the middle of doing payroll after sending the salary to half of my employees
- Their exchange rate is probably the worst I’ve seen in the undustry.