OFX - United States Reviews 159

I sent a transfer for $2,000 on June 9th, 2025. This transfer was sent from my personal account in the US to my personal account in Mexico. I sent the money on June 9th, 2025 and as of today July 11th, 2025 I have not received it in the destination account.

I was told that they could not do the transfer due to "compliance" reasons. Not sure what the issue is as I have sent many transfers with them without a problem.

So I requested they return my funds and cancel the transaction. After countless emails, they are still holding my USD with no end in sight. I consider that I will need to contact my state regulators to get my funds returned...

They are advising I "recall" the funds, but this is not possible because the account I sent the funds from is no longer open as I changed banks... So it looks like they just keep the money instead of offering to return it!!

I use OFX to pay for overseas shipments (wire transfer). Competitive rates and always quick - in fact, I've tried several other services for this over the past 20 years and OFX is by far the quickest, easiest, and cheapest.

Two issues:
1. Transfers from the USA take a much longer period of time to process than from their other branches.
2. After sending funds overseas to buy a house, three months later their customer risk department decided I was a money launderer and closed my account- and this was AFTER I responded to their request and sent them a copy of the house purchase.

I’ve canceled a payment and they asked for more information which I provided. It’s now been more than 3 days that I have not gotten a response and it’s really concerning. I’ve been following up every day. Especially because you are a business dealing with money and provide 24/7 service, you should respond quickly. The fact that I have not gotten a response is unacceptable. This makes me think that this company is a scam and I’m terrified I won’t get my money back.

Arushi Kukreti was excellent and very helpful in answering many questions i had I have never used OFX before but after talking to Arushi I feel more at ease with the platform and ready for my first transaction

Transfer to canadian account. Great exchange rate and super easy transfer process. OFX made the large dollar transaction so easy, secure and quick. I am pleased and satisfied. First time but not last time. Customer service great except weekends. Hard to contact on weekends. No answer even though 24/7.

I was recently looking to transfer funds from my bank in France to my U.S. account and was choosing between XE.com and OFX.com. I initially went with XE, especially since they offered a $30 welcome bonus for first-time users. However, my experience didn't go quite as expected.

While setting up the transfer with XE, I discovered that my French bank had a daily transfer limit. I contacted XE via chat to either adjust the transfer amount or allow me to send the full amount in parts. They responded that I could send funds over time and once the full amount was received, they’d initiate the transfer. I wasn’t happy with that approach since I wanted to test the service with a smaller amount first. I asked to cancel and restart with a lower amount instead. To their credit, cancellation was easy, but when I tried to restart a new transfer, I found that my $30 welcome bonus had been revoked.

When I contacted support, they claimed the bonus had been “used” in the canceled transaction, which wasn't accurate. That was disappointing and led me to check out OFX.com as an alternative.

I’m really glad I did.

OFX offered a better exchange rate than XE and even without the $30 bonus, I received more money in my U.S. account. The process was smooth from start to finish. They use the same payment channel (a German bank account) for European transfers as XE does, but the fees and rates were more favorable.

One highlight of OFX was the personal touch, they called me after I signed up to offer help and answer questions. The transfer process itself was clear and well-communicated via email at every stage. I initiated the transfer around 10:00 AM Eastern Time, and the funds were cleared in my U.S. account the very next day.

I was also able to set up rate alerts, so I’ll get notified when the exchange rate hits my preferred level for future transfers.

All in all, I’m very happy with OFX: excellent rates, no hidden fees, responsive customer service, and a user-friendly platform. While I was initially disappointed with the way XE handled things, I ended up getting a better deal and smoother experience with OFX. I’ll definitely continue using their service for future transfers

We trusted OFX to deliver our funds to the Philippines for a building project. BUT what we found is that they have many questions AFTER receiving the money by bank wire. All these questions could have been asked PRIOR to funds transmittal, yet they chose not to do so. It is almost blackmail when they hold your money and keep making additional and additional inquiries without doing any research themselves. They use a bank in NYC as a transfer agent, and it took three plus weeks after telling OFX to return our funds until the return was finally made. My advice to future customers is that if you do choose to do business with these people, before sending them any money let them inquire all they want without holding your money hostage. Personally I would rather pay the extra fees to Wells Fargo to transmit money than to put up with OFX's nonsense and delays.

You will notice in their reply they avoided the issue which is to get your money first and ask questions later. So they hold your funds hostage to what they think their regulations are. Instead I used Wells Fargo, an institution governed by the same regulations, and did not face any problems (unnecessary questions used to delay and hold your money) or delays.

I’ve had a great experience with OFX, especially thanks to the outstanding support from Conor Dunleavy. He helped me and my daughter Kristen navigate the world of currency exchange with clarity and ease. It’s been incredibly helpful to have someone so knowledgeable and responsive guiding us through the process. Any time we had questions or needed to connect, Conor was right there with thoughtful answers and reliable support. I truly appreciated the personal touch and professionalism. Highly recommend OFX!

OFX has been withholding AUD$518,565 of my company funds for more than a year now. Also they conducted multiple unauthorized transactions from our account post-closure.

OFX has failed to respond to multiple complaints, including those filed with the Better Business Bureau and previously with the Consumer Financial Protection Bureau (CFPB), breaching your terms of service and consumer protection obligations.

We submitted fraud reports against OFX to DFI, FinCEN and CFTC for multiple violations of their money transmitter license obligations.

Know this - it's not the bank. It will be very hard to bring them to any responsibility as they are another offshore (Australia) owned money transmitter business with a local US subsidiary company.

The company is absolutely ignorant to any of our direct communication. Stay away from them - it's a scam operation without any customer support whatsoever.

We called the US customer service line as the Canadian lines were down and Katelynn went above and beyond to fix my account and walk me through the transfer process. Thank you so much for taking the time to help me!

The process to complete a business account its very tedious, ask for very sensitive information before even securing a log in account. So, after going to the whole process the system doesn't let me log in, customer service its very slow and not very efficient. I'm having second thoughts about using their service. I might just go to my bank of America locally and send the wire. At this time not sure if to use it at all much less for sending large amounts to Europe.

Name: Ruth rekan
Recipient Address: 105 Sutton Place
Recipient Address 2: Bloomfield CT 06002
Recipient Country: United States of America
Amount: LKR 81,926.76
Intermediary Fees: LKR 0.00
Total to Recipient: LKR 81,926.76
Date of Availability: 19th March 2025
Account: 107856104057
Branch: Ganemulla
SWIFT: BSAMLKLXXXX
Bank: Sampath Bank Plc
Bank Branch: Colombo
Bank Country: Sri Lanka
Reference: * my sister

Quick, easy, and predictable international transfer. Done in a couple of days vs 5+ days (and higher cost, lower rate, swift transfer)

Nonni Karumbi - we are very thankful to have had the assistance of one of your very oustanding representatives. We had a snafu with some funds - our fault with not correctly placing information in the correct box. She advised us of the necesarry steps, stayed in the loop, made herself available and even went so far to let us know when she was out of the office. She then made sure that the funds were correctly transfered. We are loyal OFX customers and have used the services in the past. She was extremealy professional and as well took an interest in the client's well being- . In this time when AI is replacing individuals like customer representatives, we hope this does not happen in this company as with type of service you provide it adds a level of trust. We really appreciate her and want to commend her and the company as well for recruiting such an individual and providing this service. Thank you Rosa and Richard

I trust the operation as I have used you a few times. The operation is smooth and efficient. I am assured by the security. Overall you turn a potentially fraught experience into a comforting one.

OFX has been my goto forex for transferring money. today I had a very good experience with their representative jasmine u. jasmine was knowledgeable, courteous and professional. unfortunately sometimes their representatives are not all as good as jasmine u, politely hang up and more than likely the next representative will be a star just like jasmine u.

Important Consumer Warning: OFX Handling of Funds 🚨

I’ve recently had an extremely frustrating experience with OFX, a money transfer service, regarding a significant transaction involving $81,000.00. Despite following all the necessary procedures and providing required documentation, my funds have been withheld without any clear communication or resolution.

The transaction was initiated by the company, and while the ACH debit was processed, the payment was never made as promised, and no response has been provided to resolve the issue. After contacting their team multiple times, I’ve received nothing but silence.

In my experience, this is unacceptable service, especially when customers' hard-earned money is involved. In fact, the merchant responsible confirmed the withdrawal was a mistake, and they stated that the issue should have been handled by the bank – not by sitting on customer funds without action.

To those considering using OFX, please be aware of the risk associated with this company. I am now seeking legal assistance to have the matter resolved.

I expect OFX to take immediate responsibility, adhere to federal law on reversing unauthorized ACH debits, and return the funds promptly. If you're having similar issues, I urge you to speak up and hold them accountable.

Stay cautious and informed. 👀

#OFX #ConsumerRights #ACHDebit #UnresolvedFunds #CustomerService #Finance

My OFX representative walked me through the details of a substantial transfer in a most friendly and personable manner, and he had no problem when a snag delayed getting the funds to OFX by a few days. Apart from that everything went very smoothly.