Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. Women's Clothing Store

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

They don't pay you back

I never write reviews, but I ordered from Oh Hello Clothing and returned my full order because of the low quality. I paid with Klarna and Oh Hello Clothing still holds €40 for me to pay. I had to pay the return costs (which were very expensive) and now they also hold €40? For what? I can't reach them as well and they don't respond via e-mail!

January 9, 2025
Unprompted review
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Reply from Oh Hello Clothing

Hi Maria.

Thank you for taking the time to publish this review.

Having looked into this. We can see we received an email from you this evening, forwarding on a previous email you sent from January 6th.

Unfortunately, your initial email was incorrectly addressed, meaning we did not receive it. We would never ignore an email. We have also replied to your message via our social channels this evening.

As per our returns policy, we do not refund original shipping fees (in your case DHL shipping)

Should you wish to discuss this further, we are happy to do so via email.

Thanks again, Graham.

Rated 5 out of 5 stars

Very quick delivery , high quality

Very quick delivery, ordered on the 26th of December and arrived on the 28th.
Great quality of dress , detail is exceptional, material is very high quality.
Cant recommend enough!

December 27, 2024
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Reply from Oh Hello Clothing

Mrs Murray, thank you so much for such a lovely review. It was our pleasure!

Rated 5 out of 5 stars

Lovely personal touch

I didn't know this shop but they sold a cardigan that I owned and wanted to buy again in different colours so I took a chance. The items arrived very quickly and with a thank you envelope which included a small scented candle, some eye patch masks, a kit kat chocolate bar, a bag of tea and some hair bobbles. Also a 15% discount on my next order. How lovely is that?! Would not hesitate to buy from this shop again 😊.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommended

I was really impressed with the material quality of the dresses. The sizing is spot on and I can honestly say it's exceeded my expectations! Will be ordering more bits in the future.

December 13, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Danielle! Thank you so much, we look forward to serving you again. x

Rated 5 out of 5 stars

Amazing Customer Service

Beautiful dresses! Amazing customer service - very helpful and accommodating. Would highly recommend!

December 5, 2024
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much, Sarah. x

Rated 5 out of 5 stars

Great quality dresses

Great quality dresses, love them, and for the sizes i returned super speedy refund

October 28, 2024
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Reply from Oh Hello Clothing

Hi Leanne, thank you so much. Getting customers refunded is a top priority for us, we are delighted to get this feedback :)

Rated 2 out of 5 stars

Fab clothing, disappointing sizing

Love love the clothing, have bought stuff in 2020 and everything was perfect! But since then every time I order something now in the last few weeks I have had to send back. The sizing is absolutely so disheartening! Usually a size 12 in dresses. But to play it safe I decided to order a 14 XL and it wouldn’t even close up on me.
I made a mistake the first time ordering I had ordered the XS by mistake but returned straight away with no hassle. Then ordered the 14 and was so excited, hence why im upset about the sizing.
Very disheartening, love the style and clothing but unfortunately will not be buying again due to sizing not been correct.

October 1, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Aisling, thanks for your review. All reviews, positive or negative, are needed to help us provide our best possible service.

I am disappointed to hear your are unhappy with your purchases and we are more than happy to discuss further if necessary.

Please feel free to email me personally -
graham@ohelloclothing.com

Rated 5 out of 5 stars

Debs Dress

Ordered the dress arrived in two days .
Stunning dress fabulous quality a real show stopper .Amazing value for money
The dress looked so expensive .

I couldn’t recommend this company highly enough . We will definitely be repurchasing.

September 12, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Lisa, thank you so much for this lovely review!

Rated 5 out of 5 stars

Absolutely loved this dress

Absolutely loved this dress. Wore this to a wedding and received lots of compliments. Super classy look and the material is of really high quality. I live in the Netherlands and my order got here within 2 days!!! Highly recommend shopping here for any special occasion!

August 27, 2024
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Reply from Oh Hello Clothing

Carolina, we love hearing from our customers all over the world! Thank you so much x

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.

I was disappointed initially as the dress was too big, but the way the team helped me get this resolved has been faultless.

I’ve now got the smaller size which is beautiful and fits perfectly.

September 5, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Michelle, we truly appreciate this lovely review and are happy we could help x

Rated 5 out of 5 stars

Great quality items and super quick…

Great quality items and super quick shipping.
contacted the return support team when I encountered an issue and was offered flexibility and excellent service.

Highly recommend!

September 5, 2024
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much, Shenda x

Rated 5 out of 5 stars

Bought it on Tuesday morning it arrived…

Bought it on Tuesday morning it arrived Wednesday afternoon delivery was super fast and the dress was Devine and looked exactly alike it did on the website 🙌 quality was brilliant and great fit. ❤️

August 27, 2024
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Reply from Oh Hello Clothing

Jenny, we are delighted to hear this, thank you so much x

Rated 5 out of 5 stars

Amazing!

Next day delivery. Amazing quality dresses. Have always bought all of my wedding guest dresses from Oh Hello, they are the best!

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

The dress I had my eye on in oh hello

The dress I had my eye on in oh hello, Miya Corset A line satin gown, was out of stock so I signed up for restock notification and as soon as I got the message I logged on and bought the dress. It came within three days and was absolutely perfect. I love it. I got so many compliments at my debs I felt like a princess. I will definitely buy again from oh hello.

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT RECOMMEND!!

DO NOT RECOMMEND!!! Terrible customer service, website links break. The sizes are not correct on the website the sizes are all completely wrong. Incorrect information returning from Germany, they will not accept the plastic returns and they are double the price suggested on the website. Not recommended!

August 21, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Jodie.

Thank you for your review.

While we are sorry to see this, we did expect it after your threat to post a bad review if we did not half the return costs with you.

As per the numerous emails we have sent, we have no control over your return shipping costs from Germany. The price you paid, as advised, was very high and your frustrations should lie with Deutsche Post.

We make it very clear on our website that we are based in Ireland.

Also, we do not state returns shipping prices on our website.


OHC x

Rated 3 out of 5 stars

Pretty dress but arrived with some faults

Dress arrived with several noticeable pulls in the satin fabric as well as bobbling around the back of the dress. I also ordered a size S but received a size M, and therefore unfortunately have to get the dress altered in a rush. I’ll have to ignore both of these issues as I do not have time to return the dress and re-order a new one for an upcoming event. Shipping is also quite expensive at £6!
Some really lovely occasion dress styles on the website and good replies from customer service, but just a shame about the quality control considering the price - this issue could be resolved if returns were inspected before being resold to other customers.

August 16, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Lucy.

Thank you for your review, we have taken all this on board and the feedback is greatly appreciated.

We understand your warranted frustrations and we are glad we eventually got this resolved for you.

Thanks again.

OHC x

Rated 5 out of 5 stars

Bridesmaid order to Canada

I ordered 6 dresses for 4 bridesmaids (2 extra style choices) all the way from Canada! The entire time customer care helped me with all of my questions and even let me know that some of the dresses I selected were a different shade of green. Which saved me a ton of time and money! After we received the dresses and my girls chose their favorites (all dresses were true to size and looked amazing) I was able to do the return process with little to no stress! A lot of reviews mention it being difficult internationally…. I just followed the instructions and everything went very smoothly. It was a little bit expensive to mail but with a big order it was worth it! Customer care truly made this experience a 10/10 when I was nervous about ordering online. I would recommend to all of my friends :)

August 9, 2024
Unprompted review
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Reply from Oh Hello Clothing

Hi Sara!

Thank you so much for this lovely review, we truly appreciate it!

We are delighted we get to play a small part on your big day, please send us some pics :) x

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