Slow delivery. In fact it took 10 days not the 5 working days advertised. Even an order confirmation confirming they was getting my order ready took 7 days. I won’t purchase again based on delivery de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely shocking customer care. I have emailed them asking when I can expect my delivery which I ordered 3 weeks ago and no one getting back to me and telephone number doesn’t exist but they still... See more
After a Google search for strong smelling wax melts this company came up. Ordered the perfume bundle & baccarat rouge air freshener. Excitedly put a wax melt in the burner & there is hardly any smell... See more
I made an order on 27/04 which has never been acknowledged but I have been debited. Your email does not work - it says it is not monitored. I have completed your contact form twice with no response.
Company details
Written by the company
Highly scented wax melts with attitude! All our wax melt products are hand made in Cheshire, UK. We are a small business and your feedback means everything to us and helps us continually improve our customer experience! For all queries please contact us at customercare@ohmymelt.com and we will get back to you as soon as possible!
Contact info
United Kingdom
- 01625 500174
- customercare@ohmymelt.co.uk
- ohmymelt.co.uk
3.0
Average
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good little thing
August 12, 2022
Amazing wax melts
Amazing wax melts, won't buy from anywhere else after trying oh my melt
August 10, 2022
Beautiful string scents but after a few…
Beautiful string scents but after a few times burning scent dissappeard
August 7, 2022
Simply the best!
These are the best wax melts I've had. They are even better than scentsy.
August 7, 2022
Ordered 9 wax melt bars
Ordered 9 wax melt bars, all smell amazing. Very strong and long lasting!
August 7, 2022
Oh my melt is amazing
Oh my melt is amazing! Their wax melts are packaged very well,smell delightful and delivery is very swift.Their customer service can't be beaten and I have been extremely pleased with everything I have ordered.Very pleased! Xxx
August 5, 2022
Beautiful scents smell amazing
August 5, 2022
Amazing products
August 3, 2022
FANTASTIC!
FANTASTIC!! The smells are just so good, long lasting & the prices are great & i am loving the little butterfly bags. I just love this company.
August 3, 2022
My favourite wax melt company
My favourite wax melt company by far. Their subscription box is amazing and really good value for money especially if you want to try a wide variety of smells.
Have been going through a tough time and they've gone out of their way to bring me a bit of light to get me through so couldn't recommend them more
July 28, 2022
Unprompted review
Amazing
Absolutely amazing the scents are really strong smell them pretty much straight away long lasting super quick with deliveries great value 4 money
July 3, 2022
Wax smells amazing lasts for days and…
Wax smells amazing lasts for days and easy to get out just light burner for a minute and whole thing slides out would highly recommend
July 2, 2022
My Order arrived very fast and I…
My Order arrived very fast and I couldn’t be happier with it. The scents are amazing especially the snow pixie, I highly recommend it.
July 2, 2022
Love these melts
Love these melts, so rich in scent and beautiful colours, make lovely wax pools if you give them a stir with a Cotten bud……. Definitely a happy bunny here .
Thank you for you great service of a great product xx🥰
July 2, 2022
Really happy with the experience using…
Really happy with the experience using oh my melts. Ordering 5 wax bars and it comes in a cute little bag.. each scent was beautiful. Lovely defs reccomened and will purchase again:)
June 3, 2022
Unprompted review
Amazing company
Amazing company! My order hadnt arrived so emailed to check. Received a lovely reply and order arrived next day with extras which were so much appreciated. Melt fragrances are gorgeous and really strong. Would highly recommend. Michelle x
May 12, 2022
Unprompted review
Just received our pack
Just received our pack - only tried the 1st scent but its has been amazing. Beautifully strong smell. Highly recommended
April 15, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.