Oiler&Boiler Reviews 

192
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, stylish designs, and vibrant colours, often finding them very comfortable to wear. Many people are delighted with the great fit and high standard of items, including underwear and swim shorts. The company also receives frequent commendation for its quick delivery and excellent service, with easy ordering and efficient shipping processes. However, some customers also noted that items can run a bit small, suggesting considering a size up, and that desired sizes or selections are sometimes unavailable. A few other people also felt that there were occasional issues with delivery, such as items not arriving or collection points not having them.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, fit, and style, with many expressing satisfaction... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality, great... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a big fan of Oily & Boiler products. Recently I purchased swimming shorts, tee shirt and underwear. All delivered quickly and great style and quality. I needed to return the tee to exchange for... See more

Rated 5 out of 5 stars

After seeing an ad for Oiler & Boiler on Instagram I had a look at their website. I liked the look of their products. I ordered the t-shirt and shorts lounge set on a Saturday and received the order... See more

Rated 5 out of 5 stars

I have been purchasing from this company for over 9 years since I seen them in Selfridges . Very stylish , vibrant colours, my husband and kids ( now adults ) all find the comfortable . Only e... See more

Rated 5 out of 5 stars

Excellent product, wore them on recent holiday and they are superb, comfortable, don't lose their shape when wet. So impressed bought another pair when I got home. Customer service from them has been... See more


Company details

  1. Underwear Store

Written by the company

Oiler and Boiler is a contemporary lifestyle brand known for its blend of coastal aesthetics and sophisticated fashion. Founded with the intent to embody the relaxed yet chic vibes of resort wear, the brand focuses on providing high-quality apparel and accessories that are both stylish and functional. Their product range often includes lightweight dresses, swimwear, cover-ups, and travel essentials, catering to those who appreciate a luxurious lifestyle, whether by the beach or at a rooftop gathering. Oiler and Boiler emphasizes versatility, allowing customers to seamlessly transition from day to night, ensuring they feel confident and comfortable in any setting. The brand also prioritizes sustainable practices, sourcing materials responsibly and promoting eco-friendly manufacturing processes. This commitment to sustainability resonates with modern consumers who increasingly seek environmentally friendly options in their shopping choices. Oiler and Boiler’s distinct aesthetic combines vibrant colors and playful patterns, drawing inspiration from tropical locales and nautical themes. This approach not only sets the brand apart in the competitive fashion landscape but also fosters a sense of adventure and escape. Overall, Oiler and Boiler embodies a lifestyle where elegance meets ease, appealing to those who aspire to celebrate everyday moments with a touch of sophistication.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(192)

30 reviews in the last 12 months

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Rated 4 out of 5 stars

Regular Customer for over 8 years

I've been buying underwear from this company for about 8 years. Generally well made and long-lasting. Bright colours and comfortable. On a few occasions they have stretched and become far too baggy!

I wish they would respond to email messages.

September 9, 2019
Unprompted review
Rated 3 out of 5 stars

Improve customer service!

When trying to register on your site it took several days to get an email confirmation. I had sent a question to customer service on whether I would be charged VAT as I am a US citizen - no response was received. After placing an order, I did not receive a tracking number, resulting in my missing the delivery. I was only given it after contacting customer service and receiving an email. You need to improve customer service!!

August 12, 2019
Unprompted review
Rated 4 out of 5 stars

Not as good.

Having bought underwear from Ouler and Boiler for several years and always been very satisfied with the quality, it is disappointing that the elastic waistband has recently been made from flimsier and less strong elastic.
I am not sure if this was a conscious decision.

August 3, 2019
Unprompted review
Rated 2 out of 5 stars

Disapointed with lack of response from customer services…

Reason for a 2 * rating is not the product which is of fantastic quality but for the customer service or lack of it, I received my order very fast .
My order was the island stripe 4 pack and o&b/stripe pack but received 4 island and 4 stripe and non of the other in the pack,
I have emailed customer service 3 times in the last 2 weeks for how to resolve but have received no communication back,
A shame as I had planned to buy further items but this lack of response has put me off re ordering .

July 22, 2019
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Ordered two sets of pants and only one arrived. Customer service response non existent and phone number on order confirmation no longer in service. No other phone number on the website. Taking up the issue as a complaint through PayPal.

July 8, 2019
Unprompted review
Rated 4 out of 5 stars

Think I’m happy!

Good quality and service. Reasonable value. I had to return the pants so will see how that goes (there wasn’t a dedicated returns slip)

June 10, 2019
Unprompted review
Rated 5 out of 5 stars

Always meets expectations

Another quality delivery from Oiler & Boiler. I placed an order online and was lucky that I benefitted from an offer. The delivery came as advised and the items were of the usual great quality.

June 4, 2019
Unprompted review
Rated 3 out of 5 stars

Joggers

Ordered XL Oiler and Boiler slim cuff joggers as showing available on web shop.
Was sent L not XL.
Contacted Oiler and Boiler on day of delivery to inform them of mistake only to be told that there were no XL in stock.
I have been informed that I will get get full refund and my postage costs which is very honorable but in reality their mistake has just caused me inconvenience.

May 4, 2019
Unprompted review

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