Oiler&Boiler Reviews 

192
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and stylish design of the products, often highlighting vibrant colors and comfortable fit. Many people appreciate the quick and efficient delivery service, noting that items arrive promptly. Reviewers are also pleased with the overall experience, finding the ordering process easy and the products meeting high standards. However, some customers also noted that certain items tend to run a bit small, suggesting it might be wise to consider ordering a size up. Additionally, a few people experienced issues with delivery, such as items not arriving or problems with collection points, and some found the service less satisfactory.

What people talk about most

Product

Clients share positive opinions on product quality, fit, and style, with many expressing delight with their... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent quality, style, and fit... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a big fan of Oily & Boiler products. Recently I purchased swimming shorts, tee shirt and underwear. All delivered quickly and great style and quality. I needed to return the tee to exchange for... See more

Rated 5 out of 5 stars

After seeing an ad for Oiler & Boiler on Instagram I had a look at their website. I liked the look of their products. I ordered the t-shirt and shorts lounge set on a Saturday and received the order... See more

Rated 5 out of 5 stars

I have been purchasing from this company for over 9 years since I seen them in Selfridges . Very stylish , vibrant colours, my husband and kids ( now adults ) all find the comfortable . Only e... See more

Rated 5 out of 5 stars

Excellent product, wore them on recent holiday and they are superb, comfortable, don't lose their shape when wet. So impressed bought another pair when I got home. Customer service from them has been... See more


Company details

  1. Underwear Store

Written by the company

Oiler and Boiler is a contemporary lifestyle brand known for its blend of coastal aesthetics and sophisticated fashion. Founded with the intent to embody the relaxed yet chic vibes of resort wear, the brand focuses on providing high-quality apparel and accessories that are both stylish and functional. Their product range often includes lightweight dresses, swimwear, cover-ups, and travel essentials, catering to those who appreciate a luxurious lifestyle, whether by the beach or at a rooftop gathering. Oiler and Boiler emphasizes versatility, allowing customers to seamlessly transition from day to night, ensuring they feel confident and comfortable in any setting. The brand also prioritizes sustainable practices, sourcing materials responsibly and promoting eco-friendly manufacturing processes. This commitment to sustainability resonates with modern consumers who increasingly seek environmentally friendly options in their shopping choices. Oiler and Boiler’s distinct aesthetic combines vibrant colors and playful patterns, drawing inspiration from tropical locales and nautical themes. This approach not only sets the brand apart in the competitive fashion landscape but also fosters a sense of adventure and escape. Overall, Oiler and Boiler embodies a lifestyle where elegance meets ease, appealing to those who aspire to celebrate everyday moments with a touch of sophistication.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

192 reviews

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4.3

All reviews

(192)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery

Quick delivery. O&B's website is quite poor in comparison to most retailers, but delivery was simple and the items arrived in good order.

May 14, 2017
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

I have been waiting for Three Weeks for my order. I ordered directly from their website and have sent more than 5 emails inquiring about the order. I was told nine days ago that it would be delivered the next day. When this did not happen, I inquired again - only to be told it would arrive the next day. When this didn't occur, I inquired again to be told they would look into it. Still no word...

February 1, 2017
Unprompted review
Rated 1 out of 5 stars

Poor service

17 days and I am still waiting for my order. I have contacted Oiler & Boiler and their distribution people at Rockola. Oiler & Boiler have yet to respond and after a few days Rockall responded with "Hi this is due for delivery tomorrow Evie" What great customer service skills! It never came by the way!

This is pretty slack - I have bought through Oiler & Boiler a few times but this has lost them a customer.

January 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great product

Hadn't heard of the brand before, however saw Tom Daley wearing them. Bought the same pair he has and they're now mine and my wife's favourite pair of board shorts. Wouldn't buy anywhere other than here!

December 21, 2016
Unprompted review
Rated 1 out of 5 stars

Worst possible service!!!

While their shorts are good quality, when it comes to service they don't care. I returned some shorts because the didn't fit. I've been waiting 6 weeks for a refund. They don't respond to emails and when I phone it seems the people in the returns department are always in a meeting, I've left numerous messages but they don't bother to get back. By far the worst online retailer I have dealt with.

Its hard to believe all the these other comments regarding service, I can only assume they got there friends to write them. My next steps will be trading standards, so if you want to avoid this kind of hassle look for your swimming shorts elsewhere.

December 9, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant speedy service

I wanted a gift for a friend who mentioned oiler and bolier
The site was so easy to interrogate, the ordering process smart and the delivery incredibly speedy. I am hoping my friend is again delighted with the gift on his birthday next week
The only thing, I am a larger size and would be interested personally if you did XXL size

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Good ethos, good short

These are a cracking pair of shorts. Really pleased, wore them the whole holiday over a more expensive designer brand.

September 16, 2015
Unprompted review
Rated 4 out of 5 stars

Great product

High quality product with quick service and delivery. Would buy from Oiler & Boiler in future.

August 30, 2015
Unprompted review
Rated 5 out of 5 stars

ecommerce expectations met

I ordered some Oiler&Boiler underwear, taking advantage of their 50% off promotional sale. The order was placed just after lunch on a friday. 30 mins later I had a confirmatory email to say the order was on its way and the following morning it was delivered by Royal Mail. An exemplary online shopping experience, which sets the standard for other e-commerce businesses to try and achieve!

August 22, 2015
Unprompted review
Rated 5 out of 5 stars

Good quality

I bought a couple of times in this shop and they have always treated me very well and have sent the product ( Spain ) very fast . I recommend

August 21, 2015
Unprompted review

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