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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the friendly and efficient staff who are always helpful. People appreciate the quick delivery times and competitive pricing, often noting that the company offers good value. Many find the ordering process easy and commend the promptness of deliveries. Some people were dissatisfied with occasional missed deliveries, though these instances were often resolved quickly with a discount or next-day delivery. A few customers also mentioned that new drivers might need assistance locating the oil tank.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

Consumers find service to be positive. Many reviewers praise the efficient and friendly service, noting that... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Price

People report positive experiences with price, consistently finding competitive and reasonable rates for oil.... See more

Order

Customers generally report positive experiences with the ordering process. Many found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect... See more

Rated 5 out of 5 stars

Great customer experience especially from our local Inverness girls couldn’t have been more helpful after being let down by another local company during the oil crisis! My oil was delivered within a w... See more

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied


Company details

  1. Oil & Natural Gas Company

Written by the company

Oilfast is considered as the fastest-growing fuel company in Scotland, catering to both domestic and commercial fuel needs. They offer a wide range of brands, including Fleetloc, Fleetmaxx, and more. The company offer same-day delivery, which is available 24/7 for the convenience of their customers. Most importantly, they are more than willing to accommodate any size of orders. With their affordable heating oil prices Scotland combined with local knowledge, rest assured that everyone is investing in the right company for their fuel needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Helpful office staff and courteous…

Helpful office staff and courteous delivery drivers all from the Inverness depot. Never have to wait any time for oil to be delivered and on occasions I have received it on the same day as ordering it. Excellent service

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

igreat staff

Whilst not always the cheapest Oilfast try to give as good a price as they can and no one catch match their unbeatable reliable customer service and delivery.

Great company

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

We have only recently moved into our…

We have only recently moved into our new home and it was recommended that we use Oilfast for our Kerosene. On contacting Gaynor in the Insch office we then placed an order which was delivered promptly and liked the fact that we did not need to be at home and the delivery note was popped through the letterbox with a copy of the paid invoice to follow for our records.

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient, pleasant and trustworthy.…

I have been buying my oil from Oilfast for quite a few years now.I Have always found them to be helpful and efficient. They have never let me down and always give a competative price. I do always phone around toother oils suppliers but their price has never been beaten. The delivery drivers are also always pleasant and very helpful. A super company to do business with.

May 29, 2023
Unprompted review
Rated 5 out of 5 stars

Always arrives the day before…

Always arrives the day before anticipated date, always prompt and exceptionally polite employee both when ordering from my Inverness depot and also the delivery driver.

April 27, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."

Rated 5 out of 5 stars

Good service

There had been a departure of the person who managed client relationships with me and probably others. There was an information vacuum but as soon as I called Simona stepped up and answered every question and arranged for my delivery in short order.

February 28, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Thanks for your 5-star review! We are pleased to hear our services remained at its best throughout changes.

Rated 5 out of 5 stars

Quick and Easy

I was able to call the depot nearest to East Kilbride and discuss my requirements as a first time buyer. The system was explained and I was able to call back the following day to increase my order.

April 17, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Thank you for your 5-star review, Carlos. This would have been our Motherwell depot, who are delighted to hear of your great feedback.

Rated 5 out of 5 stars

Excellent company

Excellent company, usually fast delivery and very pleasant drivers who deliver the oil to my home

May 6, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Thank you for your 5-star review.

Rated 5 out of 5 stars

I have used Oilfast as my Heating Oil…

I have used Oilfast as my Heating Oil supplier for sometime now, during that time I can say I have had no problems whatsoever. My local depot is Forfar, the staff are very professional, friendly including the delivery drivers, very helpful, friendly and polite. The cost per litre is always very competitive and if you need it in a hurry, no problem. No hesitation at all giving Oilfast 5 Stars. Keep up the good work.

April 26, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Thank you for five stars! We are glad you always experience good service from the depot to drivers.

Rated 5 out of 5 stars

Oil Fast =- Inch

I am in a top up agreement with oil fast, Elaine and the Team in Inch ensure that the frost bite stay aff me bits during the winter by ensuring the Fleet of Awesome driers are told when and where tae go.
Rain , hail sleet or snow, If the have to cart it up the drive in wheel barrows the lads will ensure your oil is delivered, with a smile.

February 7, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Thank you for your 5-star review, Sandy. Our team will always go above and beyond to ensure you stay warm all year round.

Rated 5 out of 5 stars

I ran out of oil and rang them and they…

I ran out of oil and rang them and they put me as an emergency but it was bank holiday Monday so not open but did manage to speak to someone. Girls in the office so helpful and called me back to update me. Fantastic! Office in Raglan

May 3, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Hello Julie, we were delighted to read your 5star review for our colleagues at OilMaxx in Raglan, so pleased that we were able to help you over the weekend. I will make sure your thanks is passed over to our team in Raaglan, they will be so pleased. Thanks again.

Rated 5 out of 5 stars

Always fair prices

Always fair prices, deliver when they say they will and nice ppl to deal with.

Thanks!

April 4, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Many thanks Robert, thats very kind of you.

Rated 5 out of 5 stars

Friendly Grangemouth

Friendly, attentive and efficient staff at Grangemouth

March 27, 2023
Unprompted review
Oilfast logo

Reply from Oilfast

Hello John, thank you for the 5star review , I will be sure to pass it on to the team at Oilfast Grangemouth for you.

Rated 5 out of 5 stars

I have always found the ladies on the…

I have always found the ladies on the phone, warm, helpful and considerate especially with the pandemic and costs sky rocketing.
They always accommodate if you're out of oil and are really friendly.

April 28, 2022
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Dawn, thank you so much for the 5star review, it is so rewarding to receive such positive feedback.

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