We love the computer desk unit we ordered, but the packaging was poor quality and it arrived damaged and getting a replacement part was too difficult (out of stock) so we had to accept a small refund... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was very poor. Address label was misprinted and rather than scan the barcode to check the full address the package was just dumped randomly within the post code area. Item is fine however, ve... See more
Company replied
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... See more
Company replied
Both items of furniture were of good quality, competitively priced and easy to assemble. Delivery advice could have been better - I had a message to say delivery had been delayed but it arrived on t... See more
Company replied
3.3
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ok Living
Glad to hear you’re happy with the item and that the delivery was fast. Many thanks for your feedback!
Many greetings,
Jonas
Excellent Coompany service excellent communication…
Great service excellent communication and a very speedy delivery well done Ok living the furniture was beautiful
February 2, 2026
Item not received been waiting 18 days
Still have not received my order been waiting 18 days for it and there is still no sign of it
January 9, 2026
Replacement Vinyl Wrapped Door
We are very pleased with our replacement door. We ordered from the UK on 9 Jan and received on 20 Jan so the delivery was quicker than expected. The door was well packaged. The door is to match a 20 year old kitchen so we wasn’t expecting an exact match colour wise but it is not far off! Just got to fit it to the dishwasher now!
January 9, 2026
Reply from Ok Living
Thank you for your great feedback, we’re really pleased to hear that. Glad the delivery was quicker than expected and that the door is a good match for your kitchen – good luck fitting it to the dishwasher!
Best regards,
Jonas
Rapid response to emails
January 8, 2026
Reply from Ok Living
Thank you for your feedback, we’re glad to hear you were satisfied with the quick email responses!
Best regards,
Jonas
All round excellent
No unexpected delays
Good quality materials
Proper instructions
No missing parts
January 12, 2026
Reply from Ok Living
Thank you for your feedback, we’re happy to hear everything went smoothly. Great that quality, instructions and completeness met your expectations!
Best regards,
Jonas
Reply from Ok Living
Thank you for your feedback, we’re glad to hear everything went smoothly and you’re happy with the quality!
Best regards,
Jonas
Worst experience for years
Worst experience for years, sink stuck in customs (no idea it was overseas) poor comms, DHL a joke, not delivered yet, ordered weeks ago. Rubbish.
January 6, 2026
Reply from Ok Living
We are sorry for the significant delays and problems with customs, shipping, and communication – this does not meet our standards.
Best regards,
Jonas
Reply from Ok Living
We're sorry for the delivery delay – this doesn't meet our standards.
Best regards,
Jonas
Free delivery and free returns. Good, solid furniture.
They kept me informed at all times. Good, solid furniture. Good quality. The free delivery and free returns option are the best. Unlike other suppliers, returns are easy and you don't end up with lots of extra charges when you change your mind. Thank you, great experience. I will be buying again soon the furniture for the other bathrooms.
January 3, 2026
Reply from Ok Living
Thank you for your wonderful feedback, we’re really happy to hear you had such a great experience. Glad the communication, quality and easy returns convinced you – we look forward to your next order!
Best regards,
Jonas
Delivery was quicker than stated.
Delivery was quicker than stated.
No problems at all.
January 6, 2026
Reply from Ok Living
Thank you for your feedback, we’re glad to hear the delivery was quicker than expected and everything went smoothly!
Best regards,
Jonas
The service is inefficient
The service is poor. I ordered a laundry basket on 26th Dec. The order did not go through as I received no confirmation. I reordered and then both confirmations came through. I immediately contacted OK Living to cancel one order. First email said no order could be seen and then a second said they could not cancel the order and refuse one delivery.
I heard nothing from the company until 6th January to be told both were delayed.
I wait now for an update
December 30, 2025
Reply from Ok Living
We’re sorry for the confusion, delayed communication and the inconvenience caused by the duplicate order — this does not meet our standards.
Best regards,
Jonas
Item arrived damaged to multiple parts
Item arrived damaged to multiple parts. I’ve had to try and find a printer in order to send the item back and repack the item for collection. Basically spending time and effort through no fault of my own in order to return the item.
December 3, 2025
Reply from Ok Living
We are sorry that you had so much trouble, even though you are not at fault. We understand your anger and will endeavour to find a fair solution for you.
Best regards, Lisa
No labels on parts
The item itself is great but nothing is labelled spent almost 3-4 hour trying to figure out what piece is what, the instructions were not clear. What should have taken 2 hours maximum took us almost 6-7 hours. There were some holes that were not even present we had to make the holes.
December 2, 2025
Reply from Ok Living
Thank you for your honest feedback. We are sorry that the assembly took so much time and effort due to missing labelling, unclear instructions and missing drill holes - we take this very seriously and will pass it on.
Best regards, Sabine
Reply from Ok Living
Thank you very much for your great feedback! We are delighted that you are so happy with the quality and installation.
Best regards, Sabine
Absolutely worthless product
Absolutely worthless product. I opened only two out of three boxes and most parts are all defective and damaged. Will return them back tomorrow after making a call. It’s nothing like what they show on their advertisements. Very disappointed and angry.
December 4, 2025
Reply from Ok Living
We are very sorry about this and we completely understand your anger. Of course, a product should not arrive like this - we are pleased that we have found a solution for you.
Best regards, Jonas
Quality of product great update and…
Quality of product great update and communication 👏.
November 27, 2025
Reply from Ok Living
Great to hear that you’re happy with the product quality and the communication! Thanks a lot for your feedback 😊
Many thanks, Jonas
Reply from Ok Living
So happy to hear that you love the colour – ordering a second one says it all! Thanks so much for your trust 😊
Many thanks, Lisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.