Ok Living Reviews 

309
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the furniture quite solid, very easy to assemble, and wonderfully designed to fit nicely into their homes. Many people also appreciate the remarkably fast shipping times and the lovely appearance of their new purchases upon arrival. However, some customers also noted significant delivery delays, unexpected tracking issues, and very poor communication regarding their shipping updates. Others frequently experienced frustrating customer service interactions, along with items arriving severely damaged due to inadequate and careless packaging standards. A few people mentioned that sorting out replacements or refunds took considerable time and effort without receiving proper support.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding products. While some... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Customer service

Users describe negative interactions with customer service, noting that responses often feel robotic,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We love the computer desk unit we ordered, but the packaging was poor quality and it arrived damaged and getting a replacement part was too difficult (out of stock) so we had to accept a small refund... See more

Rated 4 out of 5 stars

Delivery was very poor. Address label was misprinted and rather than scan the barcode to check the full address the package was just dumped randomly within the post code area. Item is fine however, ve... See more

Company replied

Rated 4 out of 5 stars

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... See more

Company replied

Rated 4 out of 5 stars

Both items of furniture were of good quality, competitively priced and easy to assemble. Delivery advice could have been better - I had a message to say delivery had been delayed but it arrived on t... See more

Company replied



Contact info

3.3

Average

TrustScore 3.5 out of 5

309 reviews

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Replied to 78% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(309)

88 reviews in the last 12 months

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Rated 4 out of 5 stars

Brilliant customer service

The item was delivered on time but the mirror was on the right-hand side of the unit not on the left-hand side as advertised on the website. The help desk emailed me a returns label and a full refund was issued within 24 hours. Disappointed as the unit was very well made and a perfect fit for my room, if only the mirror had been on the left-hand side!

April 2, 2025
Rated 5 out of 5 stars

Great

Great product and kept me up to date with delivery times. I did email
A question and got a response straight away - great service.

April 2, 2025
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Reply from Ok Living

Thank you so much for your kind words! I'm really glad you’re happy with the product and our service.
Best regards, Sabine

Rated 5 out of 5 stars

Great quality bed

Great quality bed, quick delivery

April 2, 2025
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Reply from Ok Living

Thank you for your great feedback! I'm glad you're happy with the bed and the fast delivery.
Best regards, Sabine

Rated 5 out of 5 stars

Very happy with these cabinets

Very happy with the cabinets.
Good communication re delivery dates.
Very impressed with the protective packaging and they are the best self assembly cabinets I have had, very easy to assemble, great quality and look good!

March 31, 2025
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Reply from Ok Living

Thank you so much for the lovely feedback! I'm really happy to hear you're so satisfied with the cabinets and the whole experience.
Best regards, Sabine

Rated 4 out of 5 stars

Hi would like to say we loved the site…

Hi would like to say we loved the site that we looked at for our sink, and did an order. But after our order we wanted to track it and unfortunately it kept coming back it did not recognise it. So I emailed them to ask them to look into it. They did say it was there and would let me know an update .On mon 7th of April I did have message to say it would be dilelivered Tue the 8thApril Then during the early hours Tuesday to Wednesday we got a message to say there was a delay and they would be intouch in 48 hours to let us Whow what was happening. But on Tuesday 8th April Parcel Forcel Delivered our order.Up to now we have not had any more from OK kLiving.

April 2, 2025
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Reply from Ok Living

Thank you for sharing your experience. I'm glad to hear the order arrived, even if the tracking caused some confusion – sorry for the mixed messages!
Best regards, Sabine

Rated 5 out of 5 stars

Great product as described.

Arrived quickly as advertised, all intact with the waste and plumbing bits included at a great price.

March 31, 2025
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Reply from Ok Living

Thank you for the great feedback! I'm happy everything arrived quickly and complete – glad you’re satisfied with the price too.
Best regards, Sabine

Rated 3 out of 5 stars

Dressing table is ok

Bought the dressing table for my daughter and she really likes it. The box in which the parts came was opened and re-sealed. The shelves overlapped the mirror and therefore required a DIY fix to secure it properly and for safety. As a result, the lights are not fully aligned. The stool is a lovely accessory. Not convinced that it was value for the money spent.

April 1, 2025
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Reply from Ok Living

Thank you for your detailed feedback. I'm glad your daughter likes the dressing table, but it's unfortunate that the condition and assembly weren’t ideal – wir geben das gern an unser Team weiter.
Best regards, Sabine

Rated 5 out of 5 stars

Not the greatest quality .

The washing machine cabinet I bought certainly isn’t the best you can buy and a bit flimsy, however, was just what I was looking for and first class service and communication from company. Would definitely use again.

March 31, 2025
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Reply from Ok Living

Thank you for your honest feedback! I'm glad the cabinet met your needs and that you were happy with our service – we'd love to have you back again.
Best regards, Sabine

Rated 5 out of 5 stars

Good product for the price i paid

Good product for the price i paid. Arrived in great condition too, fairy easy to assemble, only took me 20 mins

March 5, 2025
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Reply from Ok Living

Glad to hear you're happy with it! Thanks for your feedback. 😊 Many greetings, Sabine

Rated 5 out of 5 stars

I was happy with the delivery

I was happy with the delivery.

I open the package but I haven't mounted it yet, do I can't really rate the product but it looks good already just by looking at it.

February 27, 2025
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Reply from Ok Living

Thanks for your feedback! Glad the delivery went well—hope you’ll be happy with the product too. 😊 Many greetings, Sabine

Rated 5 out of 5 stars

Very good customer service

I cannot fault the customer service, my issue was dealt with quickly and professionally. They were very helpful.

February 24, 2025
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Reply from Ok Living

Thanks for your great feedback! 😊 Glad to hear that our customer service could assist you quickly and professionally. Best regards, Sabine

Rated 5 out of 5 stars

Excellent corner unit

Excellent corner unit. Well made. Good instructions to assemble. Worth the money. Delivered quickly and well packaged.

March 3, 2025
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Reply from Ok Living

Thanks for your great feedback! 😊 Glad you’re happy with the quality, instructions, and delivery. Enjoy your corner unit! Best regards, Sabine

Rated 5 out of 5 stars

Great benches

Great benches easy to build

February 25, 2025
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Reply from Ok Living

Thanks for your feedback! 😊 Glad to hear the benches were easy to assemble. Enjoy them! Best regards, Sabine

Rated 1 out of 5 stars

You haven’t delivered everything so…

You haven’t delivered everything so you’re not worthy of any stars, poor service and you can’t even tell us when the rest of our order will arrive!
Very disappointed with the lack of customer service, we ordered the furniture for our business and now we’ve had to delay our opening because the goods haven’t arrived on time.

February 4, 2025
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Reply from Ok Living

I am really sorry that there have been delays in delivery. Many apologies. Best regards, Sabine

Rated 1 out of 5 stars

Need more information

Hi

Ordering really straightforward and the sending seemed quick!! But I am just getting emails saying my parcel is delayed and you will updated again in 48hrs this has happened twice. I can see the parcel is at Gatwick with parcel force but not sure why it can't be delivered or it's lost?

February 3, 2025
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Reply from Ok Living

The parcel has been successfully delivered. Best regards, Sabine


Rated 1 out of 5 stars

Put down the wrong address after I…

Put down the wrong address after I stated the correct one . Took me ages to sort and nearly ended up cancelling my order. Stress to say the least 🤦🏼‍♂️

January 27, 2025
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Reply from Ok Living

I'm really sorry about that! Of course, that shouldn't happen. If there's anything else, please get in touch with our customer service team. Best regards, Sabine

Rated 5 out of 5 stars

I ordered 3 sets of furniture from Ok…

I ordered 3 sets of furniture from Ok living. Two of them have been delivered while I am waiting for the third one. I have put up the first two sets and they are really gorgeous. Let me mention as well that they arrived in good time and in good condition.
I also like the fact that Ok living listened to our feedback about putting stickers/labels on the pieces of wood. I had labels on my new set of furnitures and the labels made setting them up really easy.
Thank you Ok living. I am a happy customer.

January 30, 2025
Ok Living logo

Reply from Ok Living

Thank you for your wonderful feedback! 😊 We're glad you love your furniture and that the labeled pieces made assembly easier. Hope your third set arrives soon! Enjoy your new furniture!

Best regards,
Sabine

Rated 3 out of 5 stars

Vicco dressing table / desk

Condition of the desk was good apart from the big flat piece that goes on the top which had a few scuffs and scratches, emails didn't really tell me when it would be delivered it just ended turning up one day. Instructions for assembly were very good and easy to understand tho.

January 9, 2025
Ok Living logo

Reply from Ok Living

Thank you for your feedback! We're sorry about the scuffs and the unclear delivery updates. Glad to hear the assembly instructions were helpful!
Best regards, Sabine

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