OKA - Bath Reviews 275

TrustScore 5 out of 5

4.8

26-27 Milsom Street, BA1 1DG Bath, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Had a great experience at Oka Bath store. Natasha and Ellie were extremely helpful and friendly, they are a credit to the business. Certainly made it much easier for us to buy from Oka compared to th... See more

Company replied

Rated 3 out of 5 stars

The store employees were very helpful, however I was shocked to see that a £10 shipping fee is added to click and collect purchases. I don’t believe click and collect should have a fee.

Company replied

Rated 5 out of 5 stars

We visited the Oka Bath Store yesterday and were helped by Linda, who was just superb. The side table we wish to purchase is no longer available to order and Linda took the time and trouble not only... See more

Company replied

Rated 5 out of 5 stars

with all honesty, I can say that it’s a pleasure to shop at your store. Apart from it being beautiful beautifully appointed the staff are so helpful and always have been whenever I have been there so... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the heart of Bath sits our gorgeous Georgian-fronted townhouse store, complete with the honey-coloured stone typical of the city. Right in the centre of things, on the bustling Milsom high street, it’s surrounded by popular interiors, fashion and gift shops, as well as independent cafes, and is a short walk from the pleasure gardens and historic homes of famed authors, architects and thinkers such as Jane Austen and Beau Nash. Previously home to Parkhouse and Co. Oriental Goods Depot, purveyors of “fancy goods”, our building was carefully chosen to showcase our seasonal looks , curated by our talented visual team to help you imagine what our pieces might look like in your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

275 reviews

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Rated 5 out of 5 stars

When I had some issues with an online order - Natasha sorted it straight away.😃

As previously, Natasha was most obliging and helpful in processing my order over the phone. Thank you!

December 1, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Rosanne

Thank you for your lovely review. We’re delighted to hear that Natasha at our Bath store provided such fantastic help and made your shopping experience such a pleasure.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Such a beautiful shop… The items are…

Such a beautiful shop… The items are very unique and classy.. We’ve purchased several items in the past and get lovely compliments when guests come to our home… The staff are really friendly without being pushy and so willing to help… Can’t wait to proudly display our most recent purchases in our home….

December 1, 2025
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Reply from OKA - Bath

Dear Gina,

Thank you for your wonderful review. We’re delighted to hear that you continue to enjoy your visits to our Bath store and that your pieces have been such a lovely addition to your home. It’s great to know the team help make each visit a pleasant experience.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The friendly staff

The friendly staff, very helpful, a credit to the Bath store.

November 25, 2025
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Reply from OKA - Bath

Dear Mrs Ellam,

Thank you for your lovely review. We’re so pleased to hear that you felt well looked after during your visit to our Bath store. Your kind feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Lovely store

Sales assistant was really helpful and friendly

November 19, 2025
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Reply from OKA - Bath

Dear Debbie,

Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Bath store and received such friendly and helpful service. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 4 out of 5 stars

Helpful assistance

Helpful assistance

November 26, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Denise

Thank you for your kind review. We’re delighted to hear you received such helpful service from our Bath team. Your feedback means a lot to us.

Warm regards,
OKA

Rated 5 out of 5 stars

Great service

Fabulous choice, knowledgeable staff and great service from shop Oka in Bath.

November 22, 2025
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Reply from OKA - Bath

Dear Elizabeth,

Thank you for your lovely review. We’re delighted to hear that you enjoyed the range of products in our Bath store and received such knowledgeable and attentive service during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

OKA Bath - 10/10

I would highly recommend OKA Bath. I contacted them directly as the light shade I found online had sold out & head office informed me they had one in stock. Natasha was incredibly helpful and organised for it to be packaged & sent to Cornwall. The customer service I received was second to none and the product quality outstanding.

October 17, 2025
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Natasha

Thank you for your lovely review, we're so happy to hear that you highly recommend our Bath team. We're so pleased to hear that Natasha provided you with such professional service and the help you needed. We’ll be sure to pass on your appreciation and look forward to assisting you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent Home Stylist Service

Excellent Home Stylist Service by Richard at Oka Bath. 2 rooms styled and they really look great. His ideas and guidance were things that I hadn't considered before but that is why it is good to use a professional as they really know their trade. Couldn't be happier.

November 19, 2024
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Adella

Thank you for your lovely review. We are delighted to hear that you enjoyed your visit to our Bath store and Richard provided such fabulous service. It's wonderful that his ideas and guidance were helpful in styling your 2 rooms. We will be sure to share your kind words with the team.

We truly appreciate your support and we hope that you will visit us again soon!

Warm regards
OKA

Rated 5 out of 5 stars

Oka Bath

Oka Bath - I contacted Richard Watkins for some designs for a garden room back in July and August 2024 - he came up with some fabulous designs for my space which were so creative and insightful! I went on to purchase some items from Oka for my garden room and I’m completely thrilled with my space! Thanks to Richard!

December 24, 2024
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Customer,

Thank you for your wonderful review. We’re delighted to hear that your experience with our Bath store was so inspiring and that the design support you received helped you create a space you truly love. It’s always a pleasure to know our designs bring such joy and transformation to our customers’ homes.

We truly appreciate your kind words and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Richard Watkins Bath…

Richard Watkins has been extremely valuable to me during my house refurbishment , he has added some interesting and inspiring ideas but also understanding what sort of design I like and working with me. I would recommend Richard as a great stylist and a great asset to Oka.
Luana Edge Bath

November 10, 2025
Unprompted review
OKA - Bath logo

Reply from OKA - Bath

Dear Luana,

Thank you for your wonderful review. We’re so pleased to hear that your experience with our Bath store has been so positive and that the design advice you received was both inspiring and personalised to your style. It’s lovely to know that our team helped bring your vision to life during your home refurbishment.

Your kind words mean a great deal to us, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

The staff are so helpful

Great service and very patient staff

October 31, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Jake

Thank you for your taking the time to share your feedback. We’re so pleased to hear you enjoyed your visit to our Bath store. It’s wonderful to know our team made such a positive impression — we look forward to welcoming you back soon!

Kind regards,
OKA

Rated 5 out of 5 stars

Beautiful store

Beautiful store - very well stocked, great interior inspiration and great service!

October 29, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Sarah

Thank you for your kind words. It's wonderful to hear that you enjoyed your recent visit to our Bath showroom and the team were so welcoming.

We are delighted you found inspiration among our collection and we hope that you love your purchase.

Warm regards
OKA

Rated 5 out of 5 stars

Good

Good Linda very helpful. Thanks

October 28, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Gail

Thank you for your kind review. We’re so pleased to hear that you received such great service during your visit to our Bath store. Your feedback means a great deal to us, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Super friendly and helpful service in…

Super friendly and helpful service in Bath store.

October 27, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Sara,

Thank you for your lovely review. We are delighted to hear that you received such friendly and helpful service during your visit to our Bath store. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great shop and helpful staff.

Great shop and helpful staff.

October 21, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear David,

Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit to our Bath store and received such helpful service. Your comments are truly appreciated, and we look forward to welcoming you again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great experience

Very helpful and friendly staff, weren’t just after sales they genuinely wanted the items I bought to be the right ones for the space.

October 1, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Prema,

Thank you for your wonderful review. We’re so pleased to hear that our Bath team provided such friendly and genuine service, helping you find the perfect pieces for your space. Your kind words mean a lot and will be shared with the store team.

Kind regards,
OKA

Rated 5 out of 5 stars

Friendly and unpressured sale

Friendly and unpressured sale. Very helpful member of staff. Top quality products.
Very pleased with the whole experience.

September 25, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Caroline,

Thank you for your lovely review. We’re so pleased to hear you enjoyed a friendly and relaxed shopping experience in our Bath store and that our team were so helpful. It’s wonderful to know you’re pleased with the quality of your purchase.

Kind regards,
OKA

Rated 5 out of 5 stars

Bath store staff are AMAZING!…

My goodness your staff in Bath were amazing today. I think it was Alex and Christina, I actually gave them both a hug (prob not woke) but they went beyond the call of duty, bless them and you are very lucky to have such conscientious people working for you.

September 19, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear TOW,

Thank you for your wonderful review. We’re absolutely delighted to hear that Alex and Christina in our Bath store made such a positive impression — your kind words about their exceptional service will mean a great deal to them. We’re very lucky to have them on the team.

Kind regards,
OKA

Rated 5 out of 5 stars

Lovely service in Bath

Lovely service in Bath

September 12, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Sue,

Thank you for your kind review. We’re so pleased to hear you received such lovely service from our Bath team — your feedback is greatly appreciated and will be shared with them.

Kind regards,
OKA

Rated 5 out of 5 stars

Oka staff in Bath are always incredibly…

Oka staff in Bath are always incredibly helpful and go out of their way to assist Richard in particular is hugely knowledgeable.

September 12, 2025
OKA - Bath logo

Reply from OKA - Bath

Dear Wendy,

Thank you for your wonderful review. We’re so pleased to hear that our Bath team are always so helpful and that Richard’s knowledge and support made such a positive impression. Your kind words will be shared with him and the team.

Kind regards,
OKA

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