Excellent help at the Marlborough ( Froxfield) branch of Oka, where everything is beautifully displayed. Our questions were listened to carefully and solutions ( lamp shades!) were sought. A great e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... See more
Company replied
I selfishly rang late on a Friday afternoon - but I would never have guessed from the reaction. Bethany answered, and knew exactly what I was talking about. She rang back as promised, very promptly,... See more
Company replied
Helpful staff, especially Sandra and Debbie at the Froxfield store. Beautiful layouts and Indian influenced designs which work well in various interiors. Not cheap but I’d rather pay for quality items... See more
Company replied
Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.8
Excellent
135 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great sofa and so easy to to buy
Great sofa and so easy to to buy. Cary’s and Tracey were really helpful and I look forward to receiving the sofa.
September 6, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Anthony,
Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had such a positive experience with your sofa purchase.
Cary and Tracey were delighted to assist you, and we’ll be sure to pass along your compliments to them. We can’t wait for you to enjoy your new sofa once it arrives!
If there’s anything you need in the meantime, please don’t hesitate to reach out. We’re here to help.
Best wishes,
OKA
Carys and her team have gone beyond in…
Carys and her team have gone beyond in helping sort out my delivery..thank you so much..really appreciated
Geraldine
August 27, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Geraldine,
Thank you so much for taking the time to share your positive experience with us. We’re thrilled to hear that Carys and her team were able to go above and beyond in assisting with your delivery.
Your appreciation means the world to us, and we’ll be sure to pass on your kind words to the team. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Thank you once again for choosing us.
Best regards,
OKA
Wow visited Oka Froxfield and I was…
Wow visited Oka Froxfield and I was pleasantly greeted by by the team , I have been to many Oka showrooms but I have always felt that Froxfield is an amazing place , I was helped by Carys & Jane who are the managers fantastic service and I will always be purchasing from them .
July 24, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Keith,
Thank you for sharing your experience with us. We're delighted to hear that you had a pleasant visit to our Froxfield store. It's wonderful to know that our team provided fantastic service and made your visit memorable.
We appreciate your support and look forward to welcoming you back for future purchases.
Kind regards,
OKA
Carys and Jane were very knowledgeable…
Carys and Jane were very knowledgeable and couldn't do enough to help.
July 24, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Rhian,
Thank you for sharing your experience with us. We're delighted to hear that our team was very knowledgeable and went above and beyond to assist you. We appreciate your support and look forward to serving you again in the future.
Best regards,
OKA
Angela was amazing with her help and…
Angela was amazing with her help and attendance with her colleague when I collected a lovely corner sofa on Saturday the 27th of July 2024.
Thank you Angela! You’re a star ⭐️
July 27, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Jon,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that Angela provided exceptional help and made your visit memorable. She truly is a star, and your kind words will surely make her day.
If you have any other needs or questions, please don't hesitate to reach out.
We appreciate your support and thank you for choosing OKA!
Best regards,
OKA
Great shop
Excellent customer service from Carys, Jane and Anne in Froxfirld. Knowledgeable, helpful and kind. I would recommend visiting the Froxfield store for a great shopping experience.
July 20, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Martin,
Thank you so much for your positive review! We're thrilled to hear about your excellent experience at our Froxfield store. Our team takes pride in providing knowledgeable, helpful, and kind service. We appreciate your recommendation and look forward to welcoming you back for another fantastic shopping experience soon!
Kind regards,
OKA
Super !
I went into Oka in Froxfield today and the three ladies in there, Jane Anne and Carys were so helpful and friendly.
Great customer service, the shop itself always looks neat tidy and well kept.
It is a joy to walk around
July 19, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Chloe,
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us. Our team takes great pride in providing excellent customer service and maintaining a neat and welcoming environment. Your feedback truly brightens our day, and we look forward to welcoming you back soon!
Kind regards,
OKA
Visited the froxfield store
Visited the froxfield store, have to say the service was 1st class, I believe the lady who I spoke to was possibly the manager her name was Carys, very helpful and very informative, will certainly visit again.
April 25, 2024
Unprompted review
Reply from OKA - Froxfield
Dear customer,
Thank you for taking the time to share your positive experience at our Froxfield store! We're so glad to hear that the service was first-class and that you found our team, especially Carys, to be helpful and informative. We look forward to welcoming you back on your next visit!
Kind regards,
OKA
Outstanding service from the team
Outstanding service from the team
In froxfield on Saturday (9/3/24). We will be returning.
March 9, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Leanne,
We're thrilled to hear about your outstanding service experience with our team in Froxfield! Knowing that you're planning to return is the best compliment we could receive. We look forward to welcoming you back and continuing to provide exceptional service.
Thank you for taking the time to share your positive experience, and see you soon!
Kind regards,
OKA
Great service from the team in Froxfield
March 1, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Khajek,
Thank you for your positive review! We're thrilled to hear about your great service experience with our Froxfield team. Your satisfaction is our priority, and we look forward to serving you again.
Kind regards,
OKA
Fantastic experience as always
Fantastic experience as always. I shall be returning.
March 2, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Anne,
Thank you for sharing your experience! It's great to hear you've had consistent success with us. We look forward to seeing you again soon. Your ongoing support is very much appreciated!
Kind regards,
OKA
OKA first ,others second for quality and price
We have called into the shop everything we visit the area, 2 or 3 times a year, we have purchased many items and although the cost appears high ,the quality is superb, so it's a perfect trade off, the staff are always helpful from the manager to the staff, and remember us from previous visits.
Could not visit the area without calling into OKA, would not seem right
March 1, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Colin,
Thank you for sharing your positive experience with OKA on Trustpilot! We're delighted to hear that you find our quality and prices unbeatable and that our staff's personalised service makes your visits memorable. Your loyalty and appreciation motivate us to maintain our high standards.
We look forward to welcoming you back on your next visit to the area. Thanks again for making OKA a must-visit destination!
Kind regards,
OKA
Fantastic experience
Visited Froxfield showroom and was approached immediately, great service as always, I shall return.
February 22, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Marc,
We're thrilled to hear about your fantastic experience at our Froxfield showroom and the immediate, great service you received. Your loyalty and intention to return mean a lot to us. Thank you for sharing your positive feedback, and we eagerly look forward to welcoming you back in the future!
Kind regards,
OKA
Very helpful staff at the Hungerford…
Very helpful staff at the Hungerford shop with the purchase of a Rubinne sideboard
February 23, 2024
Unprompted review
Reply from OKA - Froxfield
Dear Simon,
Thank you for your feedback! We're glad to know our team was able to assist you effectively. Your satisfaction is important to us, and we look forward to helping you again in the future!
Kind regards,
OKA
Excellent Staff
Your staff at the Froxfield store are just fantastic. They greet everyone as they enter the store with a welcome & friendly smile which really sets the tone. They are helpful without being pushy and are very knowledgeable about your products both in store and on line. They have suggestions and recommendations for colour combinations etc.
You have a new ( to me) member of staff. He is just excellent-really enjoyed engaging with him.Although slightly less experienced in a complicated till return he was eager to watch & learn.
I always look forward to a visit & usually come out with significantly more than I went I for.
October 19, 2023
Unprompted review
Reply from OKA - Froxfield
Amazing thanks so much for your feedback, our Froxfield store will be delighted to hear this, and thanks for being so understanding while we are training our future OKA employees to be product experts :)
Excellent quality
April 21, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.