Really friendly helpful staff. Love the Gwendolen Serigraph Ottoman that I ordered. I purchase from this particular store regularly and it is always a pleasant experience. Store is beautifully pre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Debbie and Jane at the Marlborough store were fantastic , we are repeat customers due to these to ladies . They are so helpful and knowledgeable, always happy and we would recommend them to all of... See more
Company replied
The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... See more
Company replied
We came to look at the patio furniture Debbie. Bethany and Angela were so friendly and helpful, we purchased two chairs and cushions and wouldn't hesitate to return again.
Company replied
Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.8
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely pleased with my new lamp…
Extremely pleased with my new lamp shades and my Tote bag
As always staff very helpful and pleasant
March 22, 2025
Reply from OKA - Froxfield
Dear Sharon
We are delighted to hear you're happy with your new lampshades and tote bag. It's wonderful to know our Froxfield team provided you with pleasant and helpful service.
Kind regards
OKA
Amazing customer service staff are…
Amazing customer service staff are happy to help !!
March 28, 2025
Reply from OKA - Froxfield
We're thrilled to hear you had such a positive experience in our Froxfield showroom and that the team were happy to help!
Kind regards
OKA
Just want to say how amazing your…
Just want to say how amazing your manager charys has been at your froxfielld branch she is a real asset to oka and goes well beyond what you could reasonably expect to help customers. A real star in your team
March 23, 2025
Unprompted review
Reply from OKA - Froxfield
Thank you for your wonderful words!
We are thrilled to hear that you had a positive experience at our Froxfield branch. We are incredibly proud of our team and appreciate your recognition of their hard work and dedication to providing excellent customer service.
Kind regards
OKA
Reply from OKA - Froxfield
Dear Angela
We're happy to hear you love the cushion cover!
Kind regards
OKA
Reply from OKA - Froxfield
Dear Susannah,
Thank you for your kind words! We're delighted to hear that our team has been so helpful, cheerful, and willing to assist. Providing a great experience for our customers is always our priority. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
OKA
Lovely quality products and helpful…
Lovely quality products and helpful staff in store. Gave me space to browse but very happy to help too.
February 22, 2025
Reply from OKA - Froxfield
Dear Lucy,
Thank you for your kind words! We're delighted to hear that you enjoyed the quality of our products and found our in-store team both helpful and considerate. We always strive to create a relaxed shopping experience, so it’s great to know that you felt supported while browsing. We look forward to welcoming you back again soon!
Best regards,
OKA
Reply from OKA - Froxfield
Dear Cheryl,
Thank you for your fantastic review! We're so pleased to hear that you found our staff helpful and knowledgeable. Your support means a lot to us, and we look forward to welcoming you back again soon!
Best regards,
OKA
Mark and Chris
Mark and Chris, our deliverymen, were brilliant - on time, efficient and professional. And willing to deliver a heavy table to an obscure spot! The garden furniture all looks perfect in its new home.
February 8, 2025
Unprompted review
Reply from OKA - Froxfield
Dear Barton,
Thank you for your wonderful feedback! We’re so glad to hear that Mark and Chris provided brilliant, efficient, and professional service during your delivery. It’s great to know that the garden furniture looks perfect in its new home. We truly appreciate your kind words and look forward to serving you again soon!
Kind regards,
OKA
Great selection of things in the shop…
Great selection of things in the shop and extremely helpful and pleasant staff.
February 3, 2025
Reply from OKA - Froxfield
Dear Angela,
Thank you for your kind words! We're so glad to hear that you enjoyed your visit to our Guildford store and that Fiona was able to assist you in finding everything you needed and more. We truly appreciate your feedback and look forward to welcoming you back soon!
Best regards,
OKA
Great customer service
Great customer service, very helpful staff and beautifully presented homeware’s. I’m a huge fan even if things are a little on the expensive side!
I purchased a gorgeous cushion which I’m very pleased with.
January 23, 2025
Reply from OKA - Froxfield
Dear Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff and are pleased with your new cushion. We’re glad you appreciate the quality and presentation of our homeware. Your support means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
OKA
Very helpful staff without being pushy
Very helpful staff without being pushy. Plenty of items on display in a very nice ambience
January 29, 2025
Reply from OKA - Froxfield
Thank you for your kind review! We're so glad to hear that you found our staff helpful and enjoyed the atmosphere in our store. We always aim to provide a relaxed, welcoming experience, and it’s great to know we hit the mark. We look forward to seeing you again soon!
Kind regards,
OKA
As always a wonderfully warm and…
As always a wonderfully warm and knowledgeable service . This store is exceptional . It never disappoints
January 27, 2025
Reply from OKA - Froxfield
Dear Barbara,
Thank you for your kind words! We're so pleased to hear that you always have a wonderful experience with our team. We're committed to providing exceptional service and are thrilled to know we never disappoint. We look forward to welcoming you back soon!
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Caroline,
Thank you for your feedback! We're glad to hear that our team at Froxfield was helpful over the phone. If you need any further assistance, we're always here to help!
Kind regards,
OKA
Reply from OKA - Froxfield
Thank you for your positive feedback! We're so glad to hear that you found our staff friendly and enjoyed our selection. We look forward to welcoming you back soon!
Kind regards,
OKA
Polite and friendly staff make it a…
Polite and friendly staff make it a pleasant experience
January 21, 2025
Reply from OKA - Froxfield
Dear Peter,
Thank you for your lovely feedback! We're so happy to hear that our polite and friendly staff made your experience a pleasant one. We look forward to welcoming you again soon!
Kind regards,
OKA
We called in for a Quick Look at the…
We called in for a Quick Look at the sale items. Very happily greeted by the lovely lady serving who couldn’t have been more willing.
January 5, 2025
Reply from OKA - Froxfield
Dear Deborah,
Thank you for your lovely feedback! We're so glad to hear that you had a warm welcome and were pleased with the service. Our team is always happy to assist, and we’re thrilled you had such a positive experience during your visit. We hope to see you again soon!
Kind regards,
OKA
Reply from OKA - Froxfield
Dear Gilly,
Thank you for your kind feedback! We’re so pleased to hear that your order arrived quickly and was beautifully packed. Ensuring your items reach you in perfect condition is always our priority.
We hope you enjoy your purchase and look forward to assisting you again soon!
Kind regards,
OKA
I love your lampshades and have many of…
I love your lampshades and have many of them. I bought several to try at home and kept some. One particular one I liked is Roa in 35cm. I called my local store and asked to have one put aside another one so I would have a pair. As it was the end of the day the lady was not too interested and told me to call into the store the following day. But annoying by this stage the other one had been sold. And I now cannot get another one till June. Your service is normally excellent but as you have persisted in wanting me to review I have done so here.
November 29, 2024
Reply from OKA - Froxfield
Dear Mrs Palmer,
Thank you for taking the time to share your feedback and for your kind words about our lampshades. We're thrilled that you love our designs and have made them part of your home.
However, we are truly sorry to hear about your recent experience and the frustration caused by the delay in securing the Roa lampshade you wanted. We strive to provide excellent service, and it’s disappointing to learn that we fell short on this occasion. Your comments are incredibly valuable, and we will use them to ensure better communication and service in the future.
If there’s anything we can do to assist in the meantime, please don’t hesitate to reach out. We hope to make it up to you and continue to provide the level of service you expect from us.
Kind regards,
OKA
Delightful customer service
December 2, 2024
Reply from OKA - Froxfield
Dear Nicholas,
Thank you for your fantastic review! We’re so pleased to hear that you found our customer service delightful—it’s exactly what we strive for. Your kind words mean a lot to us, and we’re always here if there’s anything else we can assist you with. We look forward to welcoming you back soon!
Kind regards,
OKA
Reply from OKA - Froxfield
Thank you for your lovely feedback! We’re delighted to hear that you found our staff helpful and enjoyed our selection of lamps and lampshades. It’s always a pleasure to assist you in finding the perfect pieces for your home. We look forward to welcoming you back soon!
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.