Excellent help at the Marlborough ( Froxfield) branch of Oka, where everything is beautifully displayed. Our questions were listened to carefully and solutions ( lamp shades!) were sought. A great e... See more
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The cushion covers are gorgeous so I have no complaints about the product. However I bought them very recently in your Marlborough store and while there I asked if there were any discounts coming up t... See more
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I selfishly rang late on a Friday afternoon - but I would never have guessed from the reaction. Bethany answered, and knew exactly what I was talking about. She rang back as promised, very promptly,... See more
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Helpful staff, especially Sandra and Debbie at the Froxfield store. Beautiful layouts and Indian influenced designs which work well in various interiors. Not cheap but I’d rather pay for quality items... See more
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Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.8
Excellent
135 reviews
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Above and Beyond from Froxfield team
Thank you to the team in the Froxfield store.
Only one piece of the item I wanted was left in the store only.
The team went above and beyond to proceed with the purchase over the phone and then to carefully pack it.
It arrived in a perfect condition.
So thanks again!
June 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Attentive and very polite Customer…
Attentive and very polite Customer Service from all staff members.
June 26, 2025
Reply from OKA - Froxfield
Dear Mr Berry
Thank you for your kind words. We're so pleased to hear you received great service from our Froxfield team. It’s wonderful to know they made such a friendly and knowledgeable impression — we’ll be sure to pass on your feedback.
Warm regards,
OKA
Anne and Chris were so helpful and…
Anne and Chris were so helpful and welcoming. Anne has a marvellous eye and guided us in choosing the right purchases. Very pleased
June 1, 2025
Unprompted review
A happy Sunday morning!
Lovely cheery knowledgeable staff. Love the way the shop is laid out. 10/10
May 25, 2025
Reply from OKA - Froxfield
Dear Customer,
Thank you for your wonderful feedback! We're so pleased to hear you enjoyed your Sunday visit — and that our cheerful and knowledgeable team made it even better. We're glad you loved the shop layout too!
Warm regards,
OKA
Reply from OKA - Froxfield
Dear Mr Barrett
Thank you for your kind words! We are pleased to hear that you enjoyed your recent visit to our Froxfield store.
We hope to see you again soon.
Best regards
OKA
I popped into your Froxfield store…
I popped into your Froxfield store yesterday. I wanted a lampshade in fact I bought two. I was also interested in some tea cups. I was looked after by a lovely and knowledgeable young woman, who gave me good advice. She also told me that the tea cups I had been interested in were in the sale at a good price I bought four! Such good service from a super associate. Always good to look around your storeroom.
April 27, 2025
Reply from OKA - Froxfield
Dear Lynn
We are thrilled to hear that you had such a wonderful visit to our Froxfield store. It's fantastic that you found the lampshades you were looking for and that you were able to take advantage of the sale on the cups and saucers.
We are proud of our team and appreciate your kind words about the assistant who provide our such excellent service and a pleasant shopping experience.
Best regards
OKA
I’ve been shopping with OKA for over…
I’ve been shopping with OKA for over 30yrs and furniture still in amazing condition. Always receive a warm welcome in their stores with helpful & friendly staff .
Exemplary.
April 18, 2025
Reply from OKA - Froxfield
Dear Natalie
Thank you so much for your kind words and for being such a loyal customer!
We are thrilled to hear that you continue to enjoy our furniture and appreciate the warm welcome you receive in our stores. We are committed to providing exceptional service and quality products, and your feedback means a great deal to us.
Thank you for your continued support and we look forward to welcoming you back soon!
Best wishes
OKA
I recently visited the Froxfield…
I recently visited the Froxfield Showroom where I found the staff to be very helpful and nothing was too much trouble. Thank you.
April 18, 2025
Reply from OKA - Froxfield
Thank you for your kind review!
We're thrilled to hear that you found our team helpful and accommodating at the Froxfield Showroom. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Reply from OKA - Froxfield
Dear Ian
Thank you for your kind words!
We're delighted to hear that you had a positive experience with our Froxfield team. Providing excellent customer service is something we take pride in, and we appreciate your feedback.
Best regards
OKA
Beautifully gift wrapped and such…
Beautifully gift wrapped and such helpful people in store
April 13, 2025
Reply from OKA - Froxfield
Dear Maria
We're so glad to hear you had a positive experience in our Froxfield store!
It's wonderful to know our team was helpful and that you were pleased with the gift wrapping. We strive to provide excellent customer service and appreciate your kind words.
Best regards
OKA
Extremely pleased with my new lamp…
Extremely pleased with my new lamp shades and my Tote bag
As always staff very helpful and pleasant
March 22, 2025
Reply from OKA - Froxfield
Dear Sharon
We are delighted to hear you're happy with your new lampshades and tote bag. It's wonderful to know our Froxfield team provided you with pleasant and helpful service.
Kind regards
OKA
Amazing customer service staff are…
Amazing customer service staff are happy to help !!
March 28, 2025
Reply from OKA - Froxfield
We're thrilled to hear you had such a positive experience in our Froxfield showroom and that the team were happy to help!
Kind regards
OKA
Just want to say how amazing your…
Just want to say how amazing your manager charys has been at your froxfielld branch she is a real asset to oka and goes well beyond what you could reasonably expect to help customers. A real star in your team
March 23, 2025
Unprompted review
Reply from OKA - Froxfield
Thank you for your wonderful words!
We are thrilled to hear that you had a positive experience at our Froxfield branch. We are incredibly proud of our team and appreciate your recognition of their hard work and dedication to providing excellent customer service.
Kind regards
OKA
Reply from OKA - Froxfield
Dear Angela
We're happy to hear you love the cushion cover!
Kind regards
OKA
Reply from OKA - Froxfield
Dear Susannah,
Thank you for your kind words! We're delighted to hear that our team has been so helpful, cheerful, and willing to assist. Providing a great experience for our customers is always our priority. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
OKA
Lovely quality products and helpful…
Lovely quality products and helpful staff in store. Gave me space to browse but very happy to help too.
February 22, 2025
Reply from OKA - Froxfield
Dear Lucy,
Thank you for your kind words! We're delighted to hear that you enjoyed the quality of our products and found our in-store team both helpful and considerate. We always strive to create a relaxed shopping experience, so it’s great to know that you felt supported while browsing. We look forward to welcoming you back again soon!
Best regards,
OKA
Reply from OKA - Froxfield
Dear Cheryl,
Thank you for your fantastic review! We're so pleased to hear that you found our staff helpful and knowledgeable. Your support means a lot to us, and we look forward to welcoming you back again soon!
Best regards,
OKA
Mark and Chris
Mark and Chris, our deliverymen, were brilliant - on time, efficient and professional. And willing to deliver a heavy table to an obscure spot! The garden furniture all looks perfect in its new home.
February 8, 2025
Unprompted review
Reply from OKA - Froxfield
Dear Barton,
Thank you for your wonderful feedback! We’re so glad to hear that Mark and Chris provided brilliant, efficient, and professional service during your delivery. It’s great to know that the garden furniture looks perfect in its new home. We truly appreciate your kind words and look forward to serving you again soon!
Kind regards,
OKA
Great selection of things in the shop…
Great selection of things in the shop and extremely helpful and pleasant staff.
February 3, 2025
Reply from OKA - Froxfield
Dear Angela,
Thank you for your kind words! We're so glad to hear that you enjoyed your visit to our Guildford store and that Fiona was able to assist you in finding everything you needed and more. We truly appreciate your feedback and look forward to welcoming you back soon!
Best regards,
OKA
Great customer service
Great customer service, very helpful staff and beautifully presented homeware’s. I’m a huge fan even if things are a little on the expensive side!
I purchased a gorgeous cushion which I’m very pleased with.
January 23, 2025
Reply from OKA - Froxfield
Dear Wendy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our staff and are pleased with your new cushion. We’re glad you appreciate the quality and presentation of our homeware. Your support means a lot to us, and we look forward to welcoming you back soon!
Kind regards,
OKA
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