Nikki at the Guildford branch was very helpful in trying to source a particular light shade for me that was showing out of stock online. This was then followed up by Samantha in the sunninghill bran... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... See more
Company replied
Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... See more
Company replied
Unfortunately the item of furniture was damaged in several places. The issue was delt with very quickly. And hopefully a replacement is coming on Sunday.
Company replied
Company details
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
306 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff really helpful and pleasant and…
Staff really helpful and pleasant and also really informative
July 3, 2026
Reply from OKA - Guildford
Dear Susan
Thank you for your lovely review. We're so glad to hear you had a positive experience with Andrea at our Guildford store. We strive to provide excellent customer service, and we're thrilled that she was able to make your purchase enjoyable.
Kind regards
OKA
Nikki at the Guildford branch was very…
Nikki at the Guildford branch was very helpful in trying to source a particular light shade for me that was showing out of stock online.
This was then followed up by Samantha in the sunninghill branch that arranged my purchase.
Brilliant service from both ladies
July 1, 2026
Reply from OKA - Guildford
Dear Debbie
We're so pleased to hear about the excellent service you received from our teams in our Guildford and Sunninghill stores. It's wonderful to know that Nicky and Samantha went above and beyond to assist you with your purchase.
We truly appreciate your kind words and hope to welcome you back again soon.
Best wishes
OKA
Damaged
Unfortunately the item of furniture was damaged in several places.
The issue was delt with very quickly.
And hopefully a replacement is coming on Sunday.
June 29, 2026
Reply from OKA - Guildford
Dear HMB Bookham
Thank you for taking the time to share your review and we are sorry to hear that your item arrived damaged. We are glad our team was able to address the issue quickly and arrange a replacement order, which is, as you say, confirmed for delivery Sunday.
We appreciate your feedback and apologise for the inconvenience caused. Should you require any further assistance, please do contact our customer service team who will be happy to help.
Kind regards
OKA
Danielle at the Guildford branch…
Danielle at the Guildford branch outstanding customer service is a breath of fresh air - attentive and knowledgeable, even helped with booking a courier to deliver heavy furniture. Danielle should receive an award as she is brilliant!! Thank you Danielle!
July 1, 2026
Unprompted review
Reply from OKA - Guildford
Dear Sandra
Thank you for taking the time to share such wonderful feedback.
We are absolutely delighted to hear that your visit to our Guildford store was so positive and that Danielle provided such outstanding service. It's fantastic to know that her attentiveness and knowledge made your experience so enjoyable.
We truly appreciate your kind words.
Best wishes
OKA
Reply from OKA - Guildford
Dear Richard,
Thank you for taking the time to leave your review. We're delighted to hear that Nicky provided such amazing service during your visit to our Guildford store.
We'll be sure to pass your kind comments on to Nicky, who will be thrilled to receive your feedback.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Nicki is a superstar
We came to the Guildford showroom not really sure exactly what we wanted. Nicki was so helpful and gave us and made suggestions and gave us ideas we would never have even thought of. Once we have thought a bit about what we want to do we will be back, we just hope Nicki will be working when we come.
June 22, 2026
Unprompted review
Reply from OKA - Guildford
Dear Steve,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Nicki made your visit to our Guildford showroom such a positive experience.
It's fantastic to know that her knowledge, creativity and thoughtful suggestions helped inspire your project. We'll be sure to pass your kind comments on to Nicki, who will be thrilled to hear how much you appreciated her support.
We look forward to welcoming you back once you've had time to consider your plans, and we hope Nicki will be there to assist you again.
Kind regards,
OKA
Yesterday
Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma.
Once again very efficient and knowledgeable help from you girls.
However, every time we go we spend more money! But that's fine! Anne Bancroft
June 22, 2026
Reply from OKA - Guildford
Dear Anne
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you had another positive experience at our Guildford store and Emma's expertise and dedication made your experience so enjoyable.
We thank you for sharing your experience with us and look forward to welcoming you back again soon.
Warm regards
OKA
Eglee in the Guildford store was very…
Eglee in the Guildford store was very helpful when I was choosing and changing my mind with cushions. She saw me eyeing up the screen and offered me 10% off if I bought it that day which I did. I was happy and I think she was too. Great service and quick thinking on her part made me a happy customer and I am so glad I bought the screen. I think this was actually back in May as opposed to the date below.
June 5, 2026
Reply from OKA - Guildford
Dear Mr Arnold,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Eglee provided such helpful and attentive service while assisting you with your cushion selections and helping you find the perfect screen for your home.
It's fantastic to know that her product knowledge, initiative and customer-focused approach made such a positive impression. We'll be sure to pass your kind comments on to Eglee, who will be thrilled to hear how pleased you are with your purchase.
We're especially pleased to hear that you're still glad you decided to take the screen home. Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
A lovely store with great staff.
A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me needing to ask. . She struck the right balance of being knowledgeable about OKA products, listening to the customer and being genuinely helpful. A great experience and I’d recommend this store., I’m very happy with my purchases and the experience.
June 20, 2026
Unprompted review
Reply from OKA - Guildford
Dear Arlene,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience in our Guildford store and that Nicky provided such thoughtful and attentive service.
It's fantastic to know that Nicky's proactive approach, product knowledge and genuine desire to help made such a positive impression. We'll be sure to pass your kind comments on to her, as we know she will be thrilled to receive this feedback.
We're also delighted that you're happy with your purchases and that you would recommend the store. Thank you again for your support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
As always OKA staff are extremely…
As always OKA staff are extremely helpful. On this occasion Eglee spent time looking at my previous OKA purchases on line and was able to give good stylish advice on which cushions to coordinate with my sofas and other furnishings. It is always a pleasure to show in OKA Guildford
June 11, 2026
Reply from OKA - Guildford
Dear Rosalind,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Eglee provided such thoughtful and personalised advice, helping you find the perfect cushions to complement your existing OKA pieces and furnishings.
We'll be sure to pass your kind comments on to Eglee and the Guildford team. They will be thrilled to know that their expertise and attention to detail made your shopping experience so enjoyable.
Thank you for your continued support and loyalty to OKA. We look forward to welcoming you back to Guildford again soon.
Kind regards,
OKA
Charlotte was absolutely fantastic
Charlotte was absolutely fantastic. She provided excellent advice through the whole process of selecting the right table lamp and shade
A great experience thank you
June 17, 2026
Reply from OKA - Guildford
Dear Sharmini,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Charlotte provided excellent advice and support throughout the process of choosing your table lamp and shade.
We'll be sure to pass your kind comments on to Charlotte and the Guildford team, who will be thrilled to know they helped create such a positive experience for you.
Thank you again for your support, and we hope you enjoy your new purchase for many years to come.
Kind regards,
OKA
Fantastic shop
Fantastic shop, excellent staff, great & thorough customer service. Happy customer, with a beautiful new armchair .
June 16, 2026
Reply from OKA - Guildford
Dear Heidi,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you enjoyed your experience in our Guildford store and that the team provided excellent customer service throughout.
It's fantastic to know that you're pleased with your beautiful new armchair, and we hope it brings you many years of enjoyment.
Thank you again for your kind feedback and support. We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Replacement bowl arrived quickly and…
Replacement bowl arrived quickly and beautifully packed. Danielle very efficient
June 19, 2026
Unprompted review
Reply from OKA - Guildford
Dear Keith
Thank you so much for taking the time to share your experience. Whilst we are sorry to hear that your original bowl was faulty, we are pleased that Danielle organised your replacement which arrived well packaged and promptly.
We appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
Sales lady was great
June 11, 2026
Reply from OKA - Guildford
Dear Customer,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Guildford store and that our team made such a great impression.
We'll be sure to share your kind feedback with the store team. Thank you again for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
Love my lampshades which I recently…
Love my lampshades which I recently ordered online. I tried to call the Branch to order as had a couple of queries but the staff member was rather vague and not very helpful.
This is a shame as on my previous visit to the store the different member of staff I talked with on that occasion was over and above helpful. The reason I didn’t buy them then was that the larger one wasn’t available in store.
June 3, 2026
Reply from OKA - Guildford
Dear Susie,
Thank you for taking the time to leave your review. We're delighted to hear that you love your new lampshades and that you were pleased with your previous experience in our Guildford store.
We're sorry to hear that your recent telephone enquiry did not meet the same standard and appreciate you bringing this to our attention. Your feedback is invaluable, and we'll ensure it is shared with the Guildford team so that we can continue to improve the experience we provide.
Thank you again for your feedback, and we hope to welcome you back again soon.
Kind regards,
OKA
Great service in store
June 2, 2026
Reply from OKA - Guildford
Dear Sue,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Guildford store, and we'll be sure to share your feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
I have so many Oka items in my house…
I have so many Oka items in my house including chairs, a desk, bookcase, 8 lamps, 17 cushions and 3 bed throws as well as the set of palm prints, bird prints and a set of lemon prints plus2 gustavian side tables and a mirror. Some were purchased at the Godstone outlet while others were purchased at Chelsea and Guildford stores.
After moving house I decided to clean my lounge cushions by hand washing them as per the instructions and the colour faded in 2 of them. I returned these to the Guildford store where the manager said she would exchange them for me. My husband and I spent some time trying to match colours in a new pair of cushions to the existing ones that were not faded only to find when we got to the till that the manager then wanted to charge us full price!
Eventually, she agreed to give us 15% off after leading us to believe she was exchanging the faulty ones for a new pair. Sadly the faulty ones were discontinued.
The manager were then said that I hadn’t bought anything since 2020 which is simply not true as I had bought lamps, the 2 side tables, bed throw and cushions in August- December 2024 for a spare bedroom. I distinctly remember collecting the lamps and side tables from Guildford!
As a long standing customer of oka I expected rather more goodwill when your cushions faded despite the cleaning instructions
June 9, 2026
Reply from OKA - Guildford
Dear Karen,
Thank you for your review. We are sorry to read that you were disappointed with your recent visit to our Guildford store.
Having reviewed this further, we understand that the cushion covers brought into store were from a discontinued range and that proof of purchase was not available. Due to the time that appears to have passed, we were unable to offer an exchange or refund on this occasion.
As a gesture of goodwill, the store team spent time helping you select alternative cushions and applied a 15% discount to your purchase. We are sorry that this did not meet your expectations.
We truly appreciate your continued custom and your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Great customer service and advice from Nicky
Exceptional service from Nicky at the Guildford store. I was looking for cushions for my sofa and was struggling to find the right ones. Nicky took the time to listen to what I was looking for and came up with some excellent suggestions.
June 9, 2026
Unprompted review
Reply from OKA - Guildford
Dear Maria,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Nicky was able to help and make your visit to our Guildford store such a positive experience. We'll be sure to pass your kind comments on to her and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Oka provide customer service with a difference, first class.
Oka provide excellent customer service with a difference. The staff are first class and go over and above to assist customers with any product queries and advice. This helps the customer when purchasing items. Had i have not spoken with Nicky from the Guildford store I would not have made a purchase so this also helped OKA with their sales. It has been a pleasure shopping with the OKA Guildford store. i have not experienced this type of customer service since pre covid years.
June 9, 2026
Unprompted review
Reply from OKA - Guildford
Dear Nicola,
Thank you for taking the time to leave such a thoughtful review. We're absolutely delighted to hear about your experience with our Guildford store and that Nicky was able to provide the support and guidance you needed.
Your comments mean a great deal to us, and we'll be sure to share your kind words with Nicky and the wider Guildford team. Thank you for choosing OKA, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent service in Guildford store
Excellent service in Guildford store, beautiful products and very knowledgeable advice offered by Eglee. Thank you -
June 9, 2026
Unprompted review
Reply from OKA - Guildford
Dear Clare,
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience in our Guildford store, and we'll be sure to pass your kind comments on to Eglee and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.