Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accor... See more
Company replied
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See what reviewers are saying
I received a genuine welcome from Caroline who helped me choose table lamps when I visited the Guildford store. A good shopping experience and I love the products. Caroline helped me to source a speci... See more
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... See more
Company replied
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... See more
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Company details
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
365 reviews
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Diana was very helpful and friendly…
Diana was very helpful and friendly with no pressure to buy.
June 5, 2026
Unprompted review
Reply from OKA - Guildford
Dear Yvonne
Thank you for taking the time to leave your review. We’re pleased to know your recent visit to our Guildford store was a positive one, and your feedback has been shared with the team there.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Oka Guildford Review
I purchased a set for my garden v recently from Oka In Guildford. I was helped by Nicky and she took time to make sure my order was taken correctly, going the extra mile re delivery and sourcing from another store. After sale was just as good as Nicky emailed me to check I was happy with everything. Nothing was too much trouble! The products are perfect for our garden… Thank you Oka.
I would highly recommend Oka Guildford store.
May 23, 2026
Unprompted review
Reply from OKA - Guildford
Dear Paula
Thank you for your wonderful review!
We are thrilled to hear that you had such a positive experience at our Guildford store. We are especially happy to know that Nicky went above and beyond to assist you, we endeavour to provide exceptional customer service and it's wonderful to hear that we succeeded in your case.
We hope that you will visit us again soon and truly appreciate your feedback and support.
Best wishes
OKA
Great in store advice and throughout…
Great in store advice and throughout the order process. Andrea was super helpful. Sadly the delivery experience does not match the overall experience given the investment we made. We ended up putting the furniture together ourselves.
May 25, 2026
Reply from OKA - Guildford
Dear Chloe
Thank you for your feedback. We’re delighted to hear that you received such lovely and helpful service from Andrea at our Guildford location and we do hope that you are happy with your purchase.
We are sorry for the problems you encountered with your delivery, and will ensure that this is reviewed with senior management at our delivery partners.
We greatly appreciate you sharing your experience and hope to welcome you back soon.
Kind regards
OKA
Welcoming
Welcoming
Staff were very attentive
Answered all of my questions
Found an item I wanted to buy
Very helpful
I went to the shop in Guildford, assistant’s were really polite and helpful
May 23, 2026
Reply from OKA - Guildford
Dear Tina
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to the team.
It’s wonderful to know you felt so well looked after, and we’re glad you enjoyed the whole experience. We hope that you will visit us again soon.
Kind regards,
OKA
Great shop and lovely staff.
Great friendly staff, with gorgeous furniture and all kinds of beautiful things for the home.
May 26, 2026
Reply from OKA - Guildford
Dear Anne
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your visit to our Guildford store and that you found both the selection and service exceptional. It’s lovely to know that your shopping experience was such a pleasure.
We greatly appreciate your feedback and hope to welcome you back soon!
Kind regards,
OKA
Great Store
We had great service from Fiona and Diana in Guildford. Our furniture items arrived very quickly. Whilst there was a small issue with part of the delivery, the staff were very quick to fix. The items received were of great quality and we are very happy with our purchases.
May 28, 2026
Unprompted review
Reply from OKA - Guildford
Dear Campbell
It’s great to know that your visit to our Guildford store was such a positive one and whilst we are sorry to hear that you had an issue with your delivery, we are pleased that the team were able to quickly resolve this for you.
We're delighted that you are happy with your purchases and we greatly appreciate you taking the time to share your experience.
Best wishes
OKA
Great service lovely products
May 19, 2026
Reply from OKA - Guildford
Dear Susan
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to the team.
We’re so pleased you’re happy with your purchases and hope to welcome you back again soon.
Kind regards,
OKA
Emma and Polly were very helpful
Emma and Polly were very helpful, pleasant and responsive to our wishes
May 30, 2026
Unprompted review
Reply from OKA - Guildford
Dear John
Thank you for your kind feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your comments on to Emma, Polly and the wider team.
It’s great to know you felt so well supported, and we do hope to welcome you back again soon.
Kind regards,
OKA
Emma was so helpful and patient and…
Emma was so helpful and patient and offered many options until I reached the perfect choice for my sitting room.
May 27, 2026
Unprompted review
Reply from OKA - Guildford
Dear MW
Thank you for your lovely review.
We're so happy to hear you had a positive experience with Emma at our Guildford store. We strive to provide excellent customer service, and we're thrilled that she was able to make your purchase so enjoyable.
Kind regards
OKA
I love the OKA store
I love the OKA store. There is aleays something I want to buy. We recently purchased an arm chair which luckily was in stock. From the advice by the sales staff to prompt delivery, everything was fantastic. The chair now has pride of place in our house.
May 21, 2026
Reply from OKA - Guildford
Dear Moggy
We're so happy to hear that you always have such a great experience at our Froxfield store and we are delighted that you are so happy with your armchair.
We truly appreciate your feedback and hope that you will visit us again.
Kind regards
OKA
A brilliant in store experience in Oka…
A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danielle sorted it! The cushions I wanted to buy were not in stock in Guildford. - Danielle arranged for them to be delivered to my home from another store! Superb service, and a follow up call the next day to confirm all the above. Thank you so much!
May 22, 2026
Unprompted review
Reply from OKA - Guildford
Dear Katherine
Thank you for your lovely review! We are committed to providing exceptional customer service, and it's wonderful to know that Danielle's expertise and dedication make your experiences so enjoyable.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards
OKA
The staff at your Guildford branch are…
The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The delivery took 3 days-the chairs were packaged beautifully. The dining chairs we ordered are lovely-perfect for our newly decorated room-thankyou!
May 19, 2026
Reply from OKA - Guildford
Dear Angela
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from our Guildford and Bath Stores, and we are thrilled that your dining chairs are the perfect addition to your newly decorated room.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
OKA
Very helpful lady (Nicky) in the…
Very helpful lady (Nicky) in the Guildford store who sorted everything out for me with no fuss and was very professional. Thank you
May 18, 2026
Unprompted review
Reply from OKA - Guildford
Dear Andrew,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Nicky and the team.
It’s wonderful to know everything was handled so smoothly for you, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Mr Sweeney,
Thank you for your kind feedback. We’re delighted to hear you received excellent customer service during your experience with us.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Paul
Thank you for taking the time to share your review. We are pleased you enjoyed your recent visit to our Guildford store and received such helpful and friendly assistance from our team.
We appreciate your feedback and hope to see you again soon!
Kind regards
OKA
Great Customer Service
We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Really pleased by the whole experience - haven't received the items yet but the customer service has been 10/10 thus far!
May 13, 2026
Unprompted review
Reply from OKA - Guildford
Dear Yi Ming Tan
Thank you so much for your lovely review. We're delighted to hear that your first experience shopping with us, in Guildford, was such a positive one. Providing friendly, helpful and attentive service is something we strive for, and it's great to know that Ottie was able to assist you.
We hope that your delivery arrives soon and you are happy with your purchase. And we truly hope this was the first of many wonderful visits!
Warm regards,
OKA
Just loved the new Guildford store .
Just loved the new Guildford store .
One or two more staff around to ask questions . After collecting my order and purchase I couldn’t find anyone to help me so left . Normally some one is visible but sadly not - still love the products
May 9, 2026
Reply from OKA - Guildford
Dear Sue
Thank you for taking the time to share your experience and, whilst we are thrilled that you're pleased with the quality of our products, we are sorry to hear that there were no team members visibly available to assist with your enquiry whilst you were in store.
We greatly appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
I wanted to find a rug to go in my…
I wanted to find a rug to go in my living room and went to the Guildford store. Eglee was extremely helpful and knowledgeable. She helped me source a rug and matched it on the computer to the photo I had of my room. I did not feel rushed and was confident with my purchase which looks lovely.
May 1, 2026
Unprompted review
Reply from OKA - Guildford
Dear Ruth
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store and her expertise and dedication made your experience so enjoyable.
We hope that you are happy with your Rug and that you will visit us again soon.
Kind regards
OKA
Great service in the Guildford store
We were given very good service from Andrea in the Guildford store. She was very attentive to our needs and helped us find the perfect coffee table. We had visited this particular store to see the item we were interested in and it was just as seen on-line so now very excited to receive the coffee table into our own home. the whole process of purchase and delivery has been seamless so far!
May 9, 2026
Unprompted review
Reply from OKA - Guildford
Dear Claire,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Andrea and the team.
It’s wonderful to know everything has gone smoothly so far, and we hope you love your new coffee table once it arrives in your home.
Kind regards,
OKA
Great welcome and super helpful on…
Great welcome and super helpful on every level from Polly and the team at the Guildford store. I came away with a new dining table, art and accessories. Thank you Polly! I look forward to checking back in for the chairs!
April 25, 2026
Unprompted review
Reply from OKA - Guildford
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Polly and the team.
It’s wonderful to know you found the perfect pieces for your home, and we look forward to welcoming you back when it’s time to choose the chairs.
Kind regards,
OKA
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