Nikki at the Guildford branch was very helpful in trying to source a particular light shade for me that was showing out of stock online. This was then followed up by Samantha in the sunninghill bran... See more
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A lovely store with great staff.I was assisted by Nicky who was really thoughtful. She enquired if I needed help and checked stock availability online and in other stores on my behalf, without me... See more
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Yesterday we, once again, were exceptionally well looked after at OKA in Guilford. A girl called Emma took over as Lauren was stocktaking but found time to quickly explain our order etc to Emma. O... See more
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Unfortunately the item of furniture was damaged in several places. The issue was delt with very quickly. And hopefully a replacement is coming on Sunday.
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Company details
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
306 reviews
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Extremely Helpful
I experienced a bit of confusion, trying to order a sale chair on line. I phoned the nearest store, Guildford, and they couldn’t have been more helpful. They even completed the order for me, the chair arrived 3 days later. Perfect.
February 5, 2026
Reply from OKA - Guildford
Dear Maureen,
Thank you very much for taking the time to share your experience.
We are delighted to hear that the Guildford store team were able to assist you with your order and resolve the confusion you encountered online. It is wonderful to know that you found the team so helpful and that your chair arrived promptly.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Glass marble pendant light shade.
Purchased a "marble" glass pendant light fitting which was out of the ordinary in the sale. Delighted with the item. (I would have scored 5 stars if there was a collect from store option. For some inexplicable reason OKA have not caught up with other retailers in this respect and I had no other option other than pay an extra £10 for delivery, or wait some considerable time for a certified electricians to disassemble one on show in the shop).
February 4, 2026
Reply from OKA - Guildford
Dear Hilary,
Thank you for taking the time to leave your review and for sharing such detailed feedback.
We are delighted to hear that you were pleased with your marble glass pendant light shade and that you found such a unique piece in the sale. It is always wonderful to know when customers are happy with their purchase.
We are sorry, however, to read of your disappointment regarding the lack of a collect-from-store option and the inconvenience this caused. Your comments are both valid and appreciated, and we fully understand how important flexibility and convenience are when making a purchase. Feedback such as yours is invaluable and will be shared internally as we continue to review and improve our services.
Thank you again for your thoughtful review.
Kind regards,
OKA
OKA has a good selection of furniture
OKA has a good selection of furniture, lighting and soft furnishings and is very well laid out. Charlotte, in the Guildford store, couldn’t have been more helpful with my purchases, even arranging a courier firm to pick up from their store to deliver to me. She went the extra mile.
February 4, 2026
Reply from OKA - Guildford
Dear Angela,
Thank you very much for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed the selection and layout of our store, and we are especially pleased to read your kind comments about Charlotte. It is wonderful to know that she was able to assist with your purchases and provide the level of service we strive to deliver.
Your feedback is truly appreciated, and we will be sure to share your comments with her and the wider team.
Kind regards,
OKA
Always a pleasure to shop at Oka
February 1, 2026
Reply from OKA - Guildford
Dear Mrs Osborne-Allen
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store, it’s always our goal to make sure every visit is as smooth and enjoyable as possible and we thank you for your continued support.
We look forward to welcoming you back again soon.
Warm regards
OKA
Great little sofa side tables
Superb instore experience, very helpful and knowledgeable staff. Was able to take the tables I bought home with me carefully wrapped by the assistant helping me.
February 1, 2026
Reply from OKA - Guildford
Dear Julie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your visit to our Guildford store was a positive one, and your feedback has been shared with the team there. It’s always encouraging to know when our colleagues have made a lasting impression.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Missing out on a sale item assistant's…
Missing out on a sale item assistant's from three shops so very helpful, above all expectations.
January 25, 2026
Reply from OKA - Guildford
Dear Mrs Williams
Thank you for your kind review. We are so pleased to hear that you received such helpful assistance from 3 of our Showrooms and that they were able to locate the particular product you had been searching for. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Tremendous thanks to Fiona at Guildford…
Tremendous thanks to Fiona at Guildford for searching for my various things, ringing me back promptly when she had found them, and then arranging via the office team for them to be posted to me. Guildford have helped me before, when I have been too dozy to sort things out in London before they went out of stock there, and I have always been struck by how friendly they were. Thank you!
January 13, 2026
Reply from OKA - Guildford
Dear Mrs Leigh,
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Fiona and the wider store team. It’s wonderful to know you’ve felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service from knowledgeable
Outstanding service from knowledgeable, helpful and very friendly staff. Particular reference to exceptional Will and brilliant Fiona. Patient, very co-operative and fantastic suggestions and customer care. Faultless throughout.
January 10, 2026
Unprompted review
Reply from OKA - Guildford
Dear Sarah,
Thank you so much for taking the time to share your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Will, Fiona and the wider store team. We really appreciate you sharing this and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Ms Wellham,
Thank you for taking the time to leave your review. We’re really pleased to hear about your experience, and we’ll be sure to pass your kind feedback on to Fiona and the Guildford team. We hope to welcome you back again soon.
Kind regards,
OKA
Fantastic brand, excellent service!
The store itself is very welcoming and the furniture and artwork is presented in an inviting manner. We were greeted and offered assistance by Will - he then helped us with locating items of interest and physically moving certain items so that we could see whether the combination of the individual pieces worked well together.
We felt no pressure whatsoever and Will also helped us overcome a potential delivery issue.
The service was nothing short of brilliant!
January 10, 2026
Unprompted review
Reply from OKA - Guildford
Dear Peter
Thank you for your wonderful review. We’re delighted to hear you received such friendly and helpful service from Will at our Guildford store. We are committed to providing exceptional customer service, and it's wonderful to know that Will's expertise and dedication made your experience so enjoyable. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Anna
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the helpful and knowledgeable service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
I came into the store as it looked stunning
I came into the store as it looked like an oasis of calm and beauty after an awful afternoon ar Surrey County Hosp.. a lovely conversation with a wonderful lady was the perfect remedy for a grim day.. Came home with a beautiful throw too. Can't thank her enough..apologies, her name escapes me..
January 9, 2026
Reply from OKA - Guildford
Dear Mr Berry,
Thank you so much for taking the time to share your experience. We’re really touched to hear that your visit to our Guildford store offered a welcome moment of calm, and we’ll be sure to pass your kind words on to the team. We hope you’re enjoying your new throw and that we have the pleasure of welcoming you back again soon.
Kind regards,
OKA
Staff are incredibly helpful and…
Staff are incredibly helpful and friendly. I love Sale time especially!
January 8, 2026
Reply from OKA - Guildford
Dear Claire
Thank you for your kind review. We’re delighted to hear that you found some great pieces during our recent sale and that your experience at our Guildford store was such a positive one. It’s wonderful to know the team made you feel so welcome.
We truly appreciate your feedback and hope to see you again soon.
Kind regards,
OKA
Excellent customer service…
Excellent customer services from Ottie at Guildford store. Wonderful range of stunning products available and am very pleased with my purchases.
January 6, 2026
Reply from OKA - Guildford
Dear Patricia,
Thank you for sharing your feedback with us. It’s great to know that your visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Linda,
Thank you for taking a moment to share your feedback. We really appreciate you letting us know about your visit and are glad you chose to shop with us.
We hope to welcome you back again soon.
Kind regards,
OKA
Charlotte was very helpful and…
Charlotte was very helpful and informative. Exceptional customer experience I’d say.
January 4, 2026
Reply from OKA - Guildford
Dear John,
Thank you for taking the time to leave your review. We appreciate you sharing your feedback, and your comments have been passed on to the team at our Guildford store.
Kind regards,
OKA
Aperfect shopping experience
Aperfect shopping experience! The Oka store in guildford is fantastic - it has fantastic displays of almost all of Oka’s product lines. We were served by Pollyanna who was both personable and professional.
She guided us in our choices plus highlighted things we hadn’t considered. Oka are very lucky to have her!
December 28, 2025
Reply from OKA - Guildford
Dear Maria,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your visit to our Guildford store was a positive one, and your feedback has been shared with the team there. It’s always encouraging to know when our colleagues have made a lasting impression.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Worth a look
This is one of those shops that it is really enjoyable to have a wander around. As an owner of a new flat it’s also a great place to look for new furniture.
December 22, 2025
Reply from OKA - Guildford
Dear Natasha,
We appreciate you taking the time to share your feedback. It’s lovely to hear that you enjoyed your visit to our Guildford store, and we’re glad you chose to stop by.
We hope to see you again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Emma,
Thank you for taking the time to leave your review. We appreciate you sharing your feedback and are glad you visited our Guildford store.
Kind regards,
OKA
Great Christmas shopping experience
Popped in for a few last minute Christmas presents and Danielle was brilliant in helping me find what I needed and has awesome wrapping skills!
December 20, 2025
Unprompted review
Reply from OKA - Guildford
Dear Indy
Thank you for your wonderful review. We’re so pleased to hear you received such superb service from Danielle and, together, you were able to find your last minute Christmas presents - and that her wrapping skills added to your positive experience.
We appreciate you taking the time to share your feedback and we look forward to welcoming you back soon!
Kind regards
OKA
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