Zoe at the Harrogate store was friendly , helpful and we managed to order all of our items and take away a lovely set of cushions for our new sofa. Thank you for such a professional service !
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The OKA Harrogate store is a credit to the company. Last week I ordered some cutlery which was out of stock online, so I rang up to see if they were able to deliver it from store - which they were. Zo... See more
Company replied
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... See more
Company replied
Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... See more
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Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
288 reviews
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Zoe was absolutely fantastic!
Zoe was absolutely fantastic!! She delivered an exceptional and very professional service. She understood exactly what I needed and has a GREAT eye for detail. I couldn’t recommend her highly enough! I definitely look forward to working with her in the future and over the moon with my purchases. The rest of the staff in the Harrogate store were warm, kind, friendly and very welcoming! I look forward to my next visit!
August 26, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Jo Jo,
Thank you for your wonderful review. We’re delighted to hear that Zoe provided such exceptional and professional service — it’s lovely to know her eye for detail helped you find exactly what you were looking for. We’re also so pleased the rest of our Harrogate team made you feel so welcome. We’ll be sure to share your kind words with them all.
Kind regards,
OKA
Staff in Harrogate store was very…
Staff in Harrogate store was very helpful and friendly.
August 21, 2025
Reply from OKA - Harrogate
Dear Mrs Hamilton,
Thank you for your kind review. We’re so pleased to hear you received such helpful and friendly service from our Harrogate team. Your feedback is greatly appreciated.
Kind regards,
OKA
Harrogate OKA and Zoe
Zoe made life easy for us by styling new cushions on our large sofas to give the lounge a new life. Great service and style. We would probably never have chosen what Zoe showed us. Very very happy
August 8, 2025
Reply from OKA - Harrogate
Dear Jan,
Thank you for your kind feedback. We’re delighted to hear Zoe helped refresh your lounge with her creative approach — it’s wonderful to know you’re so pleased with the result.
Kind regards,
OKA
Excellent customer service
Excellent customer service and experience from Sam and Zoe in the Harrogate store. They couldn’t have been more helpful. I returned one of the items and this was also processed efficiently. Impressive!
August 4, 2025
Reply from OKA - Harrogate
Thank you for your kind feedback. We’re delighted to hear that Sam and Zoe in our Harrogate store provided such a helpful and efficient experience, both during your purchase and return. Your comments will be shared with the team.
Kind regards,
OKA
Bad experience reversed
After the lack of customer service and after sales experience, the companies reputation has been saved by the actions of Fleur from the Oka Harrogate store.
Fleur went above and beyond to ensure my order was processed correctly.
A big thank you to Fleur.
August 8, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Adrian,
Thank you for sharing your feedback. I’m very pleased to hear that Fleur was able to turn your experience around and ensure everything was resolved smoothly. I’ll be sure to share your kind words with her and the Harrogate team.
Kind regards,
OKA
Sam from the Harrogate store helped me…
Sam from the Harrogate store helped me with an order and was so helpful, friendly and responsive with all my questions and arrangements. Thank you, Sam!
August 9, 2025
Reply from OKA - Harrogate
Dear Annabel,
Thank you for your lovely review. We’re delighted to hear that Sam at our Harrogate store was so helpful, friendly, and responsive while assisting with your order. Your kind words will be shared with Sam and the team.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Angela,
Thank you for your lovely review. We’re so pleased to hear you received fabulous service from our friendly and helpful team in Harrogate. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Efficient & extremely helpful when…
Efficient & extremely helpful when returning g a lamp.
July 25, 2025
Reply from OKA - Harrogate
Dear Mrs Ward,
Thank you for your kind feedback. We’re so pleased to hear that our Harrogate team made your return process smooth and straightforward.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Robert,
Thank you for your kind words. We’re delighted to hear you enjoyed your visit and appreciated both the quality of our collection and the service from our Harrogate team.
Kind regards,
OKA
All the staff were both helpful and…
All the staff were both helpful and knowledgable. Emma in particular was outstanding. She went above and beyond to help me choose a beautiful rug and a rechargeable lamp with a silk shade. In addition she organised items in the sale from elsewhere which subsequently was delivered to Harrogate so I could collect them rather than paying charges for delivery.
July 16, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Richard,
Thank you for your kind words. We’re delighted to hear that Emma and the team in Harrogate provided such attentive service and helped you find the perfect pieces for your home.
Kind regards,
OKA
Very helpful manager
July 22, 2025
Reply from OKA - Harrogate
Dear Elaine,
Thank you for your review. We’re delighted to hear that our Harrogate manager provided such helpful service — your feedback is greatly appreciated.
Kind regards,
OKA
Had a cushion cover sent to Harrogate…
Had a cushion cover sent to Harrogate store. Arrived quickly, had an email to let me know, friendly efficient staff. Great service.
July 17, 2025
Reply from OKA - Harrogate
Dear Jill,
Thank you for your kind words. We’re delighted to hear that your experience with our Harrogate store was so smooth and that the team kept you well informed throughout.
Kind regards,
OKA
I love the products however it seems…
I love the products however it seems that nothing is actually available to buy. I ordered a rug, some lamp bases and pictures last year, was told there would be a 3 month wait, but I would get them before Xmas. Didn’t get delivery until January.
I’ve just ordered some faux greenery on line - as the stock in my local showroom was very limited - won’t be available until the end of September? Quite bizarre.
My local store is usually a great source of inspiration and full of stock, but last week the store looked empty. Don’t get me wrong, lots of things to look at but none of the sumptuous displays that we normally see.
July 16, 2025
Unprompted review
Welcoming and so very helpful
Helpful , friendly very efficient and professional. Excellent customer care.
July 6, 2025
Our order was ready to collect
Our order was ready to collect and we had good advice about buying a rug
July 5, 2025
The person who helped with my purchase…
The person who helped with my purchase went above and beyond with time she spent answering all my questions without being pushy. Extremely knowledgeable of the Oka ranges.
June 30, 2025
Great staff very helpful
June 21, 2025
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