Michelle - Amazing help and service, even looking after my bags after I had bought a huge light fitting and needed to arrange a lift. Advice about use of false flowers for a wedding arrangement, ove... See more
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Very good staff, informative, helpful and put us in touch with other branches to buy end of line extras to go with our purchase. Would definitely recommend
Zoe at the Harrogate store was friendly , helpful and we managed to order all of our items and take away a lovely set of cushions for our new sofa. Thank you for such a professional service !
Company replied
Very disdainful staff in the Harrogate shop. Worked at their own pace (2 of them fawning around one customer with no interest in me!!) Couldn’t help me with some prints that I liked but offered to ord... See more
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Company details
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
291 reviews
Asks customers to review
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Great staff very helpful
June 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great products and knowledgeable staff
Lovely staff who could not have been more helpful. Found the gift and a remarkable SALE bargain.
June 25, 2025
Reply from OKA - Harrogate
Dear Richard
We are happy that our Harrogate team were helpful and that you found a wonderful gift and a great deal!
Thank you for sharing your positive experience with us.
Kind regards
OKA
Reply from OKA - Harrogate
Dear Sandra
Thank you for your kind words. We're delighted to hear you received great service and truly appreciate you taking the time to leave a review.
Warm regards,
OKA
Excellent service in Harrogate
We received excellent service from Michelle L in Harrogate today and bought a number of new things for the home. She was friendly and went beyond what is expected. This is why I only make purchases for the home in a shop and not online.
June 22, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Patrick
We're so pleased that you received excellent service during your recent shopping experience at our Harrogate store. It's great to know that Michelle was friendly and helpful and that you found what you needed for your home.
We appreciate you choosing to shop with us.
Kind regards
OKA
Amazing
Amazing, always the best products with the most amazing customer service love the Harrogate shop so much!!
June 21, 2025
Reply from OKA - Harrogate
Dear Marie
We are delighted to hear that you consistently have such a positive experience with our products and the customer service at the Harrogate shop.
Thank you for your amazing feedback and support!
Warm regards
OKA
Excellent service and quality
High quality goods and fast and efficient service when ordering over the phone. Brilliant service from Freya in the Harrogate store
June 18, 2025
Have been wanting the outdoor Areca…
Have been wanting the outdoor Areca cushions for a while but they sold out in the last sale online. I rang the Guildford shop but sadly they had sold out but the very nice man there informed me that another shop had them. I rang your Harrogate shop and immediately the lady was very knowledgable and knew exactly the item I was after. Received them today and they look great! Thank you for the great service!
June 13, 2025
The lady who assisted me in my choices…
The lady who assisted me in my choices of the nine cushions I bought was so very helpful and the outcome has proved every word she said to be correct the main ones just came alive
June 13, 2025
We have just bought some cushions from…
We have just bought some cushions from the Harrogate shop, really pleased with the quality and appearance of them,
served by a very nice lady called Michelle, she was very professional and helpful also gave us sometime by ourselves to discuss colours and fabrics.
June 12, 2025
Customer service was great lady that…
Customer service was great lady that served us, was very helpful and also helped us pack the goods in car
June 11, 2025
Excellent service
Excellent service, the lady that helped me (didn’t get her name) was patient and extremely helpful…. She also had a fab eye for design / colour.
Thank you
J D’Silva
June 7, 2025
Gorgeous products and great staff on…
Gorgeous products and great staff on hand to help!
June 6, 2025
Reply from OKA - Harrogate
Dear Ms Ellis
Thank you for your kind words. We're so pleased to hear you found our Harrogate team great and helpful.
Your feedback means a lot to us and we hope to see you again soon.
Warm regards,
OKA
High end prices, low end customer service
Placed an order in their Harrogate store nearly 2 weeks ago. I paid over £300 for 4 pictures and was told delivery would be via DPD in a few days. 2 weeks later I have no goods and no tracking number. I have contacted their store by phone 3 times now and also called an online contact number. Each time they tell me it was dispatched but there is no tracking number. Not a single member of their staff has attempted to look into it, take it seriously or offer any empathy. It's quite shocking that this company positions itself as high-end / premium but offers zero customer service. It's not ok to take someone's money and then make no attempt to find out what's gone wrong. If you are not able to deliver, kindly refund me.
Also disturbing that they seem more interested in feeding their egos by replying to positive reviews when their time could be more effectively spent looking into customer needs and lost orders. This suggests the company management must be appalling.
Reply to OKA
I am truly appalled by this reply. I have left 2 messages for someone to contact me and was assured I would be called today. I have now also called the Harrogate office to no reply - its seems that you are afraid to answer the phone. It is clear that you don't care about your customers. I have had no such conversation to say it has been dispatched and I have no tracking number. It's also bizarre that you refuse to hold a private conversation with a customer who has paid over £300 but seem keen to reply to messages on a public review forum to protect your reputation. It is clear you haven't taken on board any feedback. I want a full refund of my money immediately and I will be taking this to a higher level.
May 26, 2025
Unprompted review
Reply from OKA - Harrogate
Dear Customer,
We’re truly sorry for the poor experience you've had — it’s not the level of service we aim to deliver, and we completely understand your frustration. We've recently completed a major warehouse move which, unfortunately, caused disruption to a small number of orders, including yours. This isn’t an excuse but some context that we hope helps explain the delay. The situation is now under control, and things have stabilised.
We can see that you've been in touch with our customer service team, who confirmed your order would be collected today and shared the DPD tracking number with you. While this resolution is late in coming, we hope it brings some reassurance.
We’ve also taken on board your comments regarding our review responses. Every review — positive or critical — is important to us. Feedback like yours is essential, and we’re actively using it to improve how we handle issues and communicate with our customers.
Kind regards,
OKA
Helpful & pleasurable experience!
Helpful, knowledgeable staff made visiting Oka in Harrogate a real pleasure! The quality of the soft furnishings & furniture was equally top class! We will be visiting again both in store & online!
June 4, 2025
Reply from OKA - Harrogate
Dear Claudia,
Thank you so much for your wonderful feedback. We're thrilled to hear that your visit to our Harrogate store was such a pleasurable experience. It's great to know our team made a lasting impression and that you enjoyed the quality of our pieces. We look forward to welcoming you back in store and online very soon.
Warm regards,
OKA
Very patient in helping us to choose
We only popped in to look at the artificial flowers (which are better quality than anywhere else we've looked). Emma was incredibly patient helping us to choose the style and colour to match our vase.
June 3, 2025
Reply from OKA - Harrogate
Dear Morag,
Thank you for taking the time to share your lovely feedback. We're so pleased to hear that Emma was able to help you find the perfect flowers for your vase. We'll be sure to pass on your kind words to her. We’re delighted you were impressed with the quality and hope to welcome you back again soon.
Warm regards,
OKA
Reply from OKA - Harrogate
Dear C. Hibbert,
Thank you for your lovely feedback. We're so pleased to hear our team was able to help you choose the right cushions. We hope they look perfect in your space!
Warm regards,
OKA
Great service from the Harrogate staff…
Great service from the Harrogate staff - so friendly and knowledgeable.
May 27, 2025
Reply from OKA - Harrogate
Dear Customer,
Thank you for your kind words. We're so pleased to hear you received great service from our Harrogate team. It’s wonderful to know they made such a friendly and knowledgeable impression — we’ll be sure to pass on your feedback.
Warm regards,
OKA
Very Helpful Assistant
I telephoned to enquire if a cushion was in stock in the store & the assistant was extremely helpful & has arranged for it to be posted.
May 15, 2025
Reply from OKA - Harrogate
Dear Amanda
Thank you for your kind words! We're so glad you enjoyed your visit to our Harrogate location and found our team lovely.
We appreciate your support and look forward to seeing you again soon.
Best regards
OKA
Reply from OKA - Harrogate
Dear Tracey
We are happy to hear that you enjoyed your recent visit to our Harrogate store and delighted you had such a positive experience with our team.
Thank you for taking the time to share your feedback.
Kind regards
OKA
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