Had a really great experience on Saturday in Oka Knutsford . We were helped by a lovely team member called Michelle who was knowledgable , helpful and enthusiastic . We found several pieces which fit... See more
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Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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Davina served us in OKA today, she helped us appeal a faulty item and could not have been more lovely and understanding. She was so helpful and truly invested in OKA and and help me to the best of her... See more
Company replied
First time visit to Oka, beautiful pieces throughout the store. Bought two fabulous cushions and big thanks to Davina who helped me choose the right style and colours for my furniture.
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... See more
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Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.8
Excellent
301 reviews
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Beautiful little side table
Beautiful little side table. Picked up from my local store in Knutsford where the lady who served me was exceptionally helpful.
June 10, 2026
Reply from OKA - Knutsford
Dear Abigail,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience collecting your order from our Knutsford store, and we'll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Sue,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Knutsford store, and we'll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Great experience
Laura the manager is lovely and so helpful and other staff too. Fantastic showroom in beautiful building. Lots of inspiration Highly recommend
June 6, 2026
Reply from OKA - Knutsford
Dear Richard,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience in our Knutsford store. We'll be sure to pass your kind comments on to Laura and the rest of the team.
We truly appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Jacqueline,
Thank you for taking the time to leave your review. We really appreciate your feedback and will be sure to share your comments with the Knutsford team. We hope to welcome you back to OKA again soon.
Kind regards,
OKA
Wonderful product
Wonderful product, excellent quality and great customer service as always at Knutsford.
May 27, 2026
Reply from OKA - Knutsford
Dear Sarah
We appreciate your kind words regarding our team in Knutsford. We're so pleased to hear that you had such a positive experience and that you are happy with your product.
Your feedback means a lot to us and we hope to welcome you back again soon.
Warm regards
OKA
Assistant not very interested in giving…
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and purchased items where the service has been excellent and interactive, definitely not on this occasion!!! Obviously needs some guidance moving forward!!!
June 2, 2026
Reply from OKA - Knutsford
Dear Mrs Stockton,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent visit to our Knutsford store did not reflect the level of service you have previously experienced with us. We appreciate how disappointing it can be when an interaction feels less engaging than expected, particularly when you have enjoyed excellent service from our team on past visits.
Having looked into your visit, we understand that the team asked about the items you were collecting so they could quickly identify your Click & Collect order. Whilst this was intended to help locate your purchase quickly, we are sorry if the interaction came across differently, as it was certainly not our team's intention to appear uninterested or unhelpful.
We also note your comments regarding gift wrapping. For Click & Collect orders, gift wrapping is available upon request rather than being automatically offered as part of the collection process. However, we appreciate that expectations can differ, and we are sorry if your experience left you feeling that additional assistance was not available.
Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide the high standard of service you have come to expect from OKA.
Kind regards,
OKA
Great Staff
We came to purchase some garden furniture and were served by Amanda and Davina who were super helpful - Great service and products
Thank you
May 31, 2026
Reply from OKA - Knutsford
Dear Jessica
Thank you for your kind words.
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service and we are delighted you are pleased with your garden furniture.
We truly appreciate your feedback, and we hope to welcome you back soon.
Kind regards
OKA
Caring and kind Divina
I chatted to Divina on your customer services and she was a total delight, nothing was too much trouble and she kindly guided and helped me with all my oka questions and sorted all my inquiries. A huge thank you Divina
June 4, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Jane
Thank you for your lovely review. We’re delighted to hear you received excellent customer service from Davina at our Knutsford store — your kind feedback means a great deal to us.
Kind regards,
OKA
Wonderful staff at Oka.
I visited the Oka Store in Knutsford on a busy Saturday afternoon and met Amanda one of the store assistants.
Amanda made shopping so much easier for me helping me with decisions, showing me alternatives, nothing was too much trouble.
Shopping was a pleasure and not at all stressful because of the way I was treated and the marvellous help that Amanda gave me.
May 30, 2026
Reply from OKA - Knutsford
Dear Customer
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your lovely words on to Amanda and the wider team.
It’s wonderful to know you felt so well supported during your visit, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service.
Excellent service.. really friendly staff particularly Davina who served me .. highly recommend!!
May 30, 2026
Reply from OKA - Knutsford
Dear Rebecca
Thank you for your lovely feedback. We’re delighted to hear about your experience with our Knutsford team, it is lovely to know that Davina was so helpful and was able to assist with your order
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Wonderful customer service
Wonderful customer service , everybody is so friendly and helpful .
May 30, 2026
Reply from OKA - Knutsford
Dear Julia
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service.
We thank you for choosing OKA and look forward to welcoming you again soon.
Kind regards,
OKA
Really great online customer service…
Really great online customer service from Davina today. She went the extra mile to answer my questions and she definitely converted an enquiry into a sale! Thank you!
June 1, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Floz
Thank you for your lovely feedback. We are delighted to hear about your positive experience at our Knutsford store and your wonderful comments about Davina. It is lovely to know that she was so helpful, and was able to assist with your order.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
What a service!
I couldn't decide whether the colour of a cushion was right for me, so I contacted Oka online and Davina from your Knutsford store went the extra mile by taking pics of the cushion in store and sharing them with me. She also provided helpful advice for me re other cushions. What a service! Thank you so much Davina!
May 29, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Maire
Thank you for your generous review. We are thrilled that Davina provided such helpful and knowledgeable service, and was able to assist you so thoroughly with your cushion cover enquiry.
Your feedback is greatly appreciated, and we will be sure to pass on your thanks to her.
Kind regards,
OKA
Helpful and knowledgeable staff
I visited the Knutsford branch on a very hot Friday, Ellie was extremely helpful and her knowledge and expertise coordinating patterns and print was excellent.
May 29, 2026
Unprompted review
Reply from OKA - Knutsford
Dear Sandra
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Knutsford store and that Ellie made your visit so enjoyable. It’s lovely to know that she was able to assist you with her expect product and design knowledge.
We appreciate your feedback and look forward to welcoming you back soon.
Kind regards,
OKA
Great service
Very helpful staff who helped us decide on the cushion covers we bought. They gave us time, offered suggestions - nothing was too much trouble! Great team at Knutsford.
May 24, 2026
Reply from OKA - Knutsford
Dear Katherine
We are delighted to hear about your positive experience at our Knutsford store, it's lovely to know the team were so helpful and able to assist with your cushion cover choice.
Your feedback is greatly appreciated.
Kind regards
OKA
A lovely shop which gave me lots of…
A lovely shop which gave me lots of inspiration - thank you to Davinia for her great help finalising my choices, I love them all
May 17, 2026
Reply from OKA - Knutsford
Dear Kim
We appreciate your kind words regarding our team in Knutsford. We're so pleased to hear that you had such a positive experience and that Davina was so helpful in finalising your choices, and what a thrill to hear that you are delighted with your purchase.
Your feedback means a lot to us and we hope to welcome you back again soon.
Warm regards
OKA
Lovely staff who were involved and…
Lovely staff who were involved and interested in what would work for me.
May 18, 2026
Reply from OKA - Knutsford
Dear Christina
Thank you for your lovely feedback. We’re delighted to hear about your experience with our Knutsford store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Warm regards,
OKA
Great service
May 12, 2026
Reply from OKA - Knutsford
Dear Customer,
Thank you for your lovely review. We are delighted to hear that you received great service during your experience with us.
We really appreciate you taking the time to share your feedback.
Kind regards,
OKA
Amazing service from Davina at the…
Amazing service from Davina at the Knutsford store when placing my order online. Thank you so much. All arrived roday in perfect condition and super happy with my purchases. Highly revommend.
May 11, 2026
Reply from OKA - Knutsford
Dear Tracey
Thank you for your kind words! We're thrilled to hear that you had a great experience with Davina at our Knutsford store. Providing helpful and attentive service is something we strive for, and we truly appreciate your feedback. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
OKA
Reply from OKA - Knutsford
Dear Grazyna,
Thank you for your lovely feedback and continued support. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
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