Had a really great experience on Saturday in Oka Knutsford . We were helped by a lovely team member called Michelle who was knowledgable , helpful and enthusiastic . We found several pieces which fit... See more
Company replied
Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Davina served us in OKA today, she helped us appeal a faulty item and could not have been more lovely and understanding. She was so helpful and truly invested in OKA and and help me to the best of her... See more
Company replied
First time visit to Oka, beautiful pieces throughout the store. Bought two fabulous cushions and big thanks to Davina who helped me choose the right style and colours for my furniture.
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... See more
Company replied
Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.8
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OKA - Knutsford
Dear Customer,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service and lovely shopping…
Excellent service and lovely shopping experience!
January 5, 2026
Reply from OKA - Knutsford
Dear Kate,
Thank you for sharing your feedback with us. We’re really pleased to know you enjoyed your visit to our Knutsford store and appreciate you taking the time to leave a review.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear J Traynor,
We’re very grateful you took the time to share your feedback. It’s always encouraging to hear from customers, and we appreciate you choosing to visit our Knutsford store.
Kind regards,
OKA
Ordered some prints in store
Ordered some prints in store, paid in full including delivery and then received an email to say they aren’t available and I have to contact customer services. Terrible service
December 24, 2025
Reply from OKA - Knutsford
Dear Mrs Mellor,
Thank you for your feedback.
We’re sorry to hear that the prints you ordered in store were later found to be unavailable. We appreciate how inconvenient this must have been.
One of our Customer Service Advisors will be in touch with you shortly to look into this and advise on the next steps.
Kind regards,
OKA
The team at Knutsford are fantastic and…
The team at Knutsford are fantastic and could not be more helpful.
Laura, Louisa, Amanda and Louise have all helped me over the last few weeks style my home and match pieces together.
Thank you for your time and patience.
December 23, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Anthony,
Thank you for taking the time to share your feedback. We’re really pleased to hear that your experience at our Knutsford store has been such a positive one, and your kind comments have been passed on to the team there.
It’s always rewarding to know when our colleagues have been able to support customers so well, and we truly appreciate you choosing to shop with us.
Kind regards,
OKA
Fabulous shopping experience
Fabulous shopping experience and purchased the lampshade from heaven! Really helpful customer service and a very happy customer 😊 Great parking outside which is very convenient.
December 22, 2025
Reply from OKA - Knutsford
Dear Debbie,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you had such an enjoyable visit and appreciate you sharing your experience with us.
We hope to welcome you back again soon.
Kind regards,
OKA
Super friendly and helpful staff
Super friendly and helpful staff. Relaxed shopping experience in a beautiful store.
December 14, 2025
Reply from OKA - Knutsford
Dear Clare
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit to our Knutsford store, and received such friendly and knowledgeable service. Your comments are truly appreciated, and we hope to welcome you back again soon.
Warm regards,
OKA
Really chatty and helpful staff
December 20, 2025
Reply from OKA - Knutsford
Dear Customer
Thank you for your kind review. We’re so pleased to hear that your visit to our Knutsford store was such a positive experience and that you received helpful and friendly service. Your feedback means a great deal to us, and we hope to welcome you back again soon.
Warm regards,
OKA
As soon as I walked into the OKA store…
As soon as I walked into the OKA store in Knutsford I was very happy to have made the journey. I am a ‘fan’ of the OKA look and this store did not disappoint. The sales person, I think the manager, was extremely helpful and gave her expert eye in helping me to decide on my purchases. I will be back. Thank you
December 7, 2025
Reply from OKA - Knutsford
Dear Sarah
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your experience in our Knutsford store and felt so well supported while choosing your purchases. It’s lovely to know the visit was both enjoyable and inspiring.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Amazing service from Louise today at…
Amazing service from Louise today at Oka - thank you so much - we came in to buy a vase and flowers at at short notice and Louise created and amazing display which we could also take away with us- thank you !
December 13, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Stephen
Thank you for your kind review. We’re so pleased to hear that your visit to our Knutsford store was such a positive experience, and that you were able to take home the beautiful display Louise created for you.
Your feedback means a great deal to us, and we hope to welcome you back again soon.
Warm regards,
OKA
Fabulous store, beautiful laid out and lots to see.
The member of staff that served us, she was polite, professional and very helpful
December 12, 2025
Reply from OKA - Knutsford
Dear Barbara
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit to our Knutsford store and received such friendly and knowledgeable service. Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Great Store
It's such a great store with experienced staff in a perfect building in Knutsford.
December 12, 2025
Reply from OKA - Knutsford
Dear Diane
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service. Your comments are truly appreciated, and we hope to welcome you back again soon.
Warm regards,
OKA
The store was beautifully decorated and…
The store was beautifully decorated and gave us a warm welcome. Laura our demonstrator was lovely, knowledgeable and very helpful. She gave us lots of ideas and asked all our questions with warmth and creativity. I was inspired to buy some faux flowers and stems and look forward to trying to create a little bit of Laura’s magic at home. What a lovely surprise to be handed a gorgeous gift which will certainly go on my Christmas Tree! Thank you once again for the opportunity to come to your fabulous store.
December 6, 2025
Reply from OKA - Knutsford
Dear Elaine,
Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your visit to our Knutsford store and that the décor and atmosphere made you feel welcome.
It is especially lovely to hear your kind words about Laura. We are pleased that her creativity, product knowledge and warm approach helped inspire your choices, and we will be sure to share your feedback with her.
We hope you enjoy arranging your new faux flowers and stems, and we are glad the little gift added an extra touch to your experience.
Thank you once again for taking the time to share your thoughts — it truly means a great deal to us.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Mrs Wingett,
Thank you for your kind review. We’re delighted to hear that you felt so well supported during your visit to our Knutsford store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Super helpful Magda
Spoilt for choice with beautiful, high quality rugs, however Magda patiently helped me decide which worked best with my fabric sample. Great service.
December 1, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Lisa,
Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience while choosing your rug and that the guidance you received helped you feel confident in your decision. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
I was able to check with the store to…checking an item was in-store
I was able to check with the store to see if the product was in. Staff answered to phone quickly and came back to me within 5 minutes. They reserved the item and I was able to pick up the next day. I was helped to the car with the large item. Staff were very friendly and helpful.
November 29, 2025
Reply from OKA - Knutsford
Dear Caroline,
Thank you for your lovely review. We’re delighted to hear that your experience with our Knutsford store was such a smooth and friendly one. It’s great to know the team were able to assist quickly over the phone, reserve your item, and help with collection.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
OKA products and service are top class
OKA products and service are top class. Always a friendly welcome and always knowledgeable and professional. An excellent range of products and this one (a throw) was superb.
November 30, 2025
Reply from OKA - Knutsford
Dear RH,
Thank you for your wonderful review. We’re delighted to hear that your recent experience in our Knutsford store was such a positive one and that you continue to enjoy the quality of our collections. Your kind words truly mean a great deal to us.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Andrea
Thank you for your kind review. We’re so pleased to hear that your visit to our Knutsford store was such a positive experience and that you received helpful and friendly service. Your feedback means a great deal to us, and we hope to welcome you back again soon.
Warm regards,
OKA
Reply from OKA - Knutsford
Dear Sheila
We are so pleased to hear that your experience at our Knutsford store was a positive one and that Louisa provided such wonderful support. We will be sure to share your kind words with her and the wider team.
Thank you for kind words, and we hope you will visit us again soon.
Best regards,
OKA
Great products and furniture fantastic…
Great products and furniture fantastic staff very helpful
November 16, 2025
Reply from OKA - Knutsford
Dear Karin
Thank you for your fantastic feedback. We're thrilled to hear you enjoyed the store, service, and products. We really appreciate your support and hope to welcome you back again soon.
Warm regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.