Had a really great experience on Saturday in Oka Knutsford . We were helped by a lovely team member called Michelle who was knowledgable , helpful and enthusiastic . We found several pieces which fit... See more
Company replied
Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Davina served us in OKA today, she helped us appeal a faulty item and could not have been more lovely and understanding. She was so helpful and truly invested in OKA and and help me to the best of her... See more
Company replied
First time visit to Oka, beautiful pieces throughout the store. Bought two fabulous cushions and big thanks to Davina who helped me choose the right style and colours for my furniture.
Company replied
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... See more
Company replied
Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.8
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OKA - Knutsford
Dear James
Thank you for your kind review. We’re so pleased to hear you received fantastic service from our Knutsford team — your feedback is greatly appreciated.
Kind regards,
OKA
Very knowledgable and friendly staff…
Very knowledgable and friendly staff member made the experience invaluable
November 9, 2025
Reply from OKA - Knutsford
Dear Susan,
Thank you for your kind review. We’re so pleased to hear that your visit to our Knutsford store was such a positive experience and that you received knowledgeable and friendly service. Your feedback means a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Staff were really helpful and product…
Staff were really helpful and product purchased was perfect.
October 22, 2025
Reply from OKA - Knutsford
Dear Jo,
Thank you for your lovely review. We’re so pleased to hear that you received such helpful service during your visit to our Knutsford store and that your purchase was just what you were looking for. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Gordon,
Thank you for your kind review. We’re delighted to hear that you received great service from our team in Knutsford. Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
The customer assistant was excellent.
The customer assistant was excellent.
She went over/above my shopping experience and was both helpful, attentive and really lovely.
I have avoided shopping at OKA for several years after a bad experience with a problem with a faulty coffee table. I might return!!
November 3, 2025
Reply from OKA - Knutsford
Dear Lesley,
Thank you for taking the time to share your feedback. We’re so pleased to hear that your recent visit to our Knutsford store was such a positive experience and that you received attentive and helpful service. It’s wonderful to know that this visit has restored your confidence in shopping with us, and we truly appreciate you giving us another chance.
We hope to welcome you back again soon.
Kind regards,
OKA
Fabulous, opulent shop
Fabulous shop, staff are wonderful and so helpful, amazing furniture and accesories x
October 30, 2025
Reply from OKA - Knutsford
Dear Clare
Thank you for your kind review. We’re delighted to hear our Knutsford sales advisors were so helpful and offered great advice in choosing your accessories. Your feedback means a lot to us.
Kind regards,
OKA
Excellent Friendly Service
Excellent friendly service in the Knutsford store today. The ladies went out of their way to help with choosing a dining room table. A lovely shopping experience, great quality and amazing choice.
October 26, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Andrea,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your experience in our Knutsford store and felt so well supported while choosing your dining table. It’s lovely to know the visit was both enjoyable and inspiring.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Jane,
Thank you for your kind feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service. Your comments are truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
We’ve recently moved back to the North…
We’ve recently moved back to the North West after 40 years away and needed to furnish our new home from scratch. Louisa Crossman of OKA - Knutsford has been tremendous in suggesting designs and guiding our choices. We’re delighted with the finished result! Thank you
October 1, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Mr Burn,
Thank you very much for your thoughtful review. We are so pleased to hear that your experience at our Knutsford store was a positive one and that Louisa provided such helpful support throughout your project.
We will be sure to share your kind words with her and the wider team, who will be delighted to know their efforts made a difference.
Thank you once again for choosing OKA, and we wish you every happiness in your new home.
Kind regards,
OKA
Chair ordered 20 September and still…
Chair ordered 20 September and still not delivered !!
September 20, 2025
Reply from OKA - Knutsford
Dear Mr Tranter,
We are very sorry for the experience you have had – this is certainly not the level of service we aim to provide. We can now see that your chair has been booked for delivery. Should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Pleasurable shopping experience
Pleasant helpful staff
The store was beautifully presented with lots of inspirational ides
The price of each item was easily identifiable
It was a very enjoyable shopping experience.
September 26, 2025
Reply from OKA - Knutsford
Dear Mrs Smethurst,
Thank you for your lovely feedback. We’re delighted to hear you had such an enjoyable shopping experience at our Knutsford store. It’s wonderful to know you found the team helpful and the store beautifully presented — we’ll be sure to share your kind words with them.
Kind regards,
OKA
Lovely shop with beautiful displays and…
Lovely shop with beautiful displays and settings for a wide range of Oka tableware and more. Very helpful and friendly staff. We'll be back! Thank you.
September 23, 2025
Reply from OKA - Knutsford
Dear Fiona,
Thank you for your lovely review. We’re so pleased to hear you enjoyed visiting our store and loved the beautiful displays and range of tableware. It’s wonderful to know our team made such a positive impression — we look forward to welcoming you back soon!
Kind regards,
OKA
Love browsing at Oka
Love browsing at Oka. Yesterday I Saw some beautiful cushions and was undecided on which I should get. A very helpful member of staff gave me great advice .. and I love them!
September 28, 2025
Reply from OKA - Knutsford
Dear Julia,
Thank you for your lovely review. We’re delighted to hear you enjoyed browsing in our Knutsford store and that our team were able to help you choose the perfect cushions. It’s wonderful to know you’re so pleased with them!
Kind regards,
OKA
Staff very helpful and attentive.
September 20, 2025
Reply from OKA - Knutsford
Dear Anne,
Thank you for your kind review. We’re so pleased to hear our Knutsford team were helpful and attentive during your visit. Your feedback is greatly appreciated.
Kind regards,
OKA
We had a gift voucher for £500
We had a gift voucher for £500
We spent £454 but some of the items we wanted were not in stock so we had to wait for them to come into stock. They came into stock after our voucher date passed so we were not able to redeem the full voucher. How pathetic !!
September 26, 2025
Reply from OKA - Knutsford
Dear Mr McGoun,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding your promotional voucher.
The voucher you used was issued as part of our “Spend More, Save More” promotion, which included a clearly defined redemption period set out in the terms and conditions of the offer. These vouchers were valid only during that promotional window and, as stated, could not be extended or reissued once expired.
We understand it can be disappointing if an item becomes available after a promotion has ended; however, as this was a time-limited offer, we are unable to honour the voucher beyond its expiry date. We appreciate your feedback and hope to have the opportunity to assist you again in the future.
Kind regards,
OKA
The staff at Knutsford are excellent
The staff at Knutsford are excellent. Magda dealt with the order extremely efficiently. Always very helpful.
September 22, 2025
Reply from OKA - Knutsford
Dear Paul and Beverley,
Thank you for your lovely review. We’re delighted to hear you received excellent customer service from our Marlow team — your kind feedback means a great deal to us.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Tracey,
Thank you for your lovely review. We’re delighted to hear you received such helpful service from our Knutsford team and that you loved our products. Your feedback is greatly appreciated.
Kind regards,
OKA
Very helpful staff
August 30, 2025
Reply from OKA - Knutsford
Dear Patricia,
Thank you for your kind review. We’re so pleased to hear you received such helpful service from our Knutsford team — your feedback is greatly appreciated.
Kind regards,
OKA
Above and beyond …
The helpfulness and experience was just what I needed
Actually I purchased 4cushions and they fit in beautifully I need another 2
I will definitely be back
September 1, 2025
Reply from OKA - Knutsford
Dear Patricia,
Thank you for your lovely review. We’re delighted to hear our Knutsford team went above and beyond to help you find the perfect cushions — it’s wonderful to know they fit in beautifully! We look forward to welcoming you back soon for the next two.
Kind regards,
OKA
Worth a visit …
It was so wonderful seeing such beautiful furniture, lighting and the way it was all put together with such attention to detail
August 28, 2025
Reply from OKA - Knutsford
Dear Breedge,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit and appreciated the care and attention to detail in our displays. It’s wonderful to know you found our furniture and lighting so beautiful.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.