Had a really great experience on Saturday in Oka Knutsford . We were helped by a lovely team member called Michelle who was knowledgable , helpful and enthusiastic . We found several pieces which fit... See more
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Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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Davina served us in OKA today, she helped us appeal a faulty item and could not have been more lovely and understanding. She was so helpful and truly invested in OKA and and help me to the best of her... See more
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First time visit to Oka, beautiful pieces throughout the store. Bought two fabulous cushions and big thanks to Davina who helped me choose the right style and colours for my furniture.
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Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... See more
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Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.8
Excellent
301 reviews
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Great products, hassle free purchase
Rang Knutsford store, answered promptly by polite assistant who confirmed that the items I wanted were in stock. Arranged to collect, all packaged and ready for me on arrival, helped to carry them to my car. Been a fan and regular purchaser of OKA goods for years, always great quality.
August 25, 2025
Reply from OKA - Knutsford
Dear Jayne,
Thank you for your lovely review. We’re so pleased to hear our Knutsford team made your purchase experience so smooth and hassle-free. It’s wonderful to know you’ve been a loyal OKA customer for years and continue to enjoy the quality of our products.
Kind regards,
OKA
Vibrant stock beautifully laid out
Vibrant stock beautifully laid out. Extremely helpful and friendly staff.
August 25, 2025
Reply from OKA - Knutsford
Dear Lynn,
Thank you for your lovely review. We’re so pleased to hear you enjoyed the beautifully presented displays in our Knutsford store and found our team so helpful and friendly. Your kind words are greatly appreciated.
Kind regards,
OKA
Fantastic service
August 25, 2025
Reply from OKA - Knutsford
Dear Heath,
Thank you for your kind review. We’re so pleased to hear you received fantastic service from our Knutsford team — your feedback is greatly appreciated.
Kind regards,
OKA
Perfect service
Perfect service! I was delighted to see the couch that matched what I have been looking for in such a lovely country house setting! Really helpful and informative staff!
August 22, 2025
Reply from OKA - Knutsford
Dear Mrs Richardson,
Thank you for your lovely review. We’re delighted to hear you found the perfect sofa and enjoyed the beautiful setting of our Knutsford store. It’s wonderful to know our team were so helpful and informative during your visit.
Kind regards,
OKA
Really great experience at Oka…
Really great experience at Oka Knutsford, delighted with our purchase! Laura made the whole visit a pleasure and was super knowledgeable and accommodating (and patient) helping us decide on pictures and lamps for our fireside alcoves. Beautiful with lovely staff. We will be back.
August 9, 2025
Reply from OKA - Knutsford
Dear Kate,
Thank you for your wonderful review. We’re delighted to hear you had such a great experience at our Knutsford store and that Laura made your visit so enjoyable. It’s lovely to know her knowledge and patience helped you find the perfect pieces for your fireside alcoves. We look forward to welcoming you back soon.
Kind regards,
OKA
I haven't been in OKA for quite some…
I haven't been in OKA for quite some time and found the layout not nearly as pleasing Those fabrics look awful and no shelves with attractive gift alternatives
Also staff not very warm and welcoming as previously Perhsps having a bad day !!
August 7, 2025
Reply from OKA - Knutsford
Dear Ms Mesrie,
We’re sorry to hear that your recent visit didn’t meet the expectations you’ve had from us in the past. We truly value feedback like yours, as it helps us identify where we can improve both the in-store experience and our product presentation.
We’ll share your comments about the store layout, fabric displays, and gift selection with the relevant teams, as well as your feedback regarding the welcome you received. Our goal is for every customer to feel inspired by our displays and warmly greeted by our staff, and we’re sorry this wasn’t the case during your visit.
We hope you’ll give us the opportunity to welcome you back and provide a more enjoyable OKA experience next time.
Kind regards,
OKA
Super products and service
Great - incredibly helpful and I am looking forward to receiving my lamp. Thank you very much Knutsford store.
July 23, 2025
Reply from OKA - Knutsford
Dear Cally,
Thank you very much for your kind review. We are delighted to hear that our team at the Knutsford store were so helpful and that you had a positive experience. We hope you are pleased with your new lamp.
Thank you for choosing OKA and for taking the time to share your feedback.
Kind regards,
OKA
The customer service in this store is…
The customer service in Oka store in Knutsford is excellent. Every effort is made to ensure customer satisfaction. Staff are welcoming and friendly. I found their expert advice very helpful in making my final choice.
July 10, 2025
Reply from OKA - Knutsford
Dear Theresa,
Thank you for your kind feedback. We’re delighted to hear that our Knutsford team made your visit so enjoyable and helped you find exactly what you were looking for.
Kind regards,
OKA
Item badly packaged
Item badly packaged - arrived damaged and wet. Poor followup by Knutsford staff. Told to return the item myself. Knutsford staff should have training from May - manager of Redbrick.
July 8, 2025
Reply from OKA - Knutsford
Dear Mr Hepworth,
We're very sorry to hear that your item arrived in poor condition and that the follow-up did not meet your expectations. This isn’t the level of service we strive to deliver.
We understand how frustrating it must have been to receive a damaged and wet item. We’ll make sure this is shared with the relevant teams, including store leadership, to help us improve.
Thank you again for bringing this to our attention.
Best regards,
OKA
Excellent service
Excellent service, most helpful Staff, very good Management, most informative, friendly, welcoming, most knowledgeable, unobtrusive, good customer approach.
July 8, 2025
A shopping experience to cheer you up!
It's a wonderful experience simply walking into an OKA store. You step into a world of luxury and relaxation. The furniture, the lamps, the cushions, rugs, throws, tableware - simply everything! - are superb. If my home was big enough, I'd buy everything! But most of all, the amazing staff. So helpful and knowledgeable about everything in the store. Who trains these people? It most stores today it seems that customers are almost seen an inconvenience. But when you walk into a OKA store, the staff treat you like a visiting guest for the weekend. I can't wait for my next visit.
July 11, 2025
Loved our latest purchases!!
Loved our purchases just got home and put them in situ!! Laura is so lovely and very helpful she has helped us lots over the past year as we have had a lot of work done to our house. Thank you
July 10, 2025
Great store very helpful staff.
The staff are Always very helpful and give give good assistance with choices
March 28, 2025
Love visiting Oka
Love visiting Oka - we come from liverpool frequently .
Shop is beautiful and staff are lovely.
I bought a beautiful cushion!
June 27, 2025
You provide quality products abd I love…
You provide quality products abd I love the experience when I visit the Knutsford shop . Helpful staff and they don’t look down on people just because they look different .
March 28, 2025
Great customer experience
I went to collect a vase I had ordered a while ago. The Manager was very helpful and friendly. I would always visit the Knutsford store.
June 23, 2025
Reply from OKA - Knutsford
Dear Chris
We are so happy to hear that our Manager was helpful and friendly during your visit to collect your vase!
We appreciate your positive feedback and are so glad you enjoyed your experience at our Knutsford store.
Kind regards
OKA
OKA Knutsford
In the past I have found certain OKA stores awful to deal with, however my views have changed since I have been dealing with the Knutsford Store.
On phoning the store today, Magda was approachable, kind, friendly and extremely helpful.
I ordered a few sale items that were out of stock online, and Magda went out of her way to get them to me quickly and in perfect condition.
I have no hesitation in recommending the Knutsford store if you are looking to receive a top notch service.
June 23, 2025
Unprompted review
Reply from OKA - Knutsford
Dear Harry
We're happy to hear that your experience with our Knutsford store changed your perception. We appreciate your positive comments regarding the helpfulness and kindness you received. It's great to know your items arrived quickly and in perfect condition.
Thank you for recommending our store!
Kind regards
OKA
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