Had a really great experience on Saturday in Oka Knutsford . We were helped by a lovely team member called Michelle who was knowledgable , helpful and enthusiastic . We found several pieces which fit... See more
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Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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Davina served us in OKA today, she helped us appeal a faulty item and could not have been more lovely and understanding. She was so helpful and truly invested in OKA and and help me to the best of her... See more
Company replied
First time visit to Oka, beautiful pieces throughout the store. Bought two fabulous cushions and big thanks to Davina who helped me choose the right style and colours for my furniture.
Company replied
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... See more
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Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.8
Excellent
301 reviews
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I was greeted with curtesy and…
I was greeted with curtesy and friendliness.
The assistant took the trouble to answere all my questions and to enable a further purchase in future.
June 20, 2025
Reply from OKA - Knutsford
Thank you for your kind words. We're delighted to hear you received great service and truly appreciate you taking the time to leave a review.
Warm regards,
OKA
Lovely staff beautiful product great…
Lovely staff beautiful product great customer service
June 14, 2025
Amanda was very experienced and…
Amanda was very experienced and professional in helping me find cushions for my new sofas. She was also extremely friendly and made the whole process of choosing colours/patterns/fabric easy.
June 13, 2025
Bedroom furnishings & accessories
My wife and I went shopping for some throws and cushions to have on our bed. We went to Oka because we knew they had a varied range of colours. We both struggle with colour schemes and materials to accentuate and enhance our furniture but we were greeted by Amanda who could not have been any more helpful. Firstly she asked us what colours we had in the bedroom and what style the room was so she could visualise what would go with our room. She took us upstairs where they had a great selection of cushions and throws, we didn’t feel pressured to buy anything and she really took the time to find the cushions and throws to match. She was so knowledgeable and really helpful. When we got home the items Amanda helped us to pick looked absolutely stunning. I can highly recommend OKA to anyone who struggles with colour schemes and if you ask for Amanda it is like having a personal shopper with you.
May 31, 2025
Unprompted review
Exceptional service
Prior to attending the store I rang ahead and spoke to Louise to check that the mirror I wanted was in stock. After taking my number she went to check and rang me back shortly afterwards. She was very polite and friendly. The fact that she rang back and had to go to the basement to check stock availability on this item is 5 star service as far as I am concerned. On attending the busy store we were met with very friendly and polite staff. Louise then offered to unbox the mirror for us to check it over. Again exceptional service.
June 7, 2025
The Knutsford team are amazing
The Knutsford team are amazing. The Store Manager went beyond what you would expect from a store to help me with my interiors. It's how customer service should be in a store. Would, without hesitation, recommend! Well done.
May 30, 2025
Excellent customer service
Excellent customer service, fantastic advice and guidance on my purchases, with the most wonderful choice of cushions. I am so pleased with my purchases.
June 1, 2025
Reply from OKA - Knutsford
Dear Alexandra-Louise,
Thank you for your lovely feedback. We're delighted to hear you received excellent service and found the perfect cushions with the help of our team. It’s wonderful to know you're so pleased with your purchases — we hope they bring a beautiful finishing touch to your space.
Warm regards,
OKA
Wonderful store
Wonderful store, excellent service, brilliant products, fabulous sale prices.
May 26, 2025
Reply from OKA - Knutsford
Dear Neil,
Thank you for your fantastic feedback. We're thrilled to hear you enjoyed the store, service, and products — and made the most of our sale too! We really appreciate your support and hope to welcome you back again soon.
Warm regards,
OKA
Amazing
Amazing. The young lady on the shop floor accompanied me to see if we could find what I was looking for - she was informative, helpful, quickly measured the item, packed it well and even carried it to my car.
Brilliant service - I'll definitely be back.
Thank you!
May 23, 2025
Reply from OKA - Knutsford
Dear Customer,
Thank you so much for your wonderful feedback. We're thrilled to hear that you received such helpful and attentive service from our team member. It’s always our aim to make every visit as seamless and enjoyable as possible, and we're so pleased she made such a great impression. We look forward to welcoming you back soon!
Warm regards,
OKA
Helpful staff
Delighted with my purchase. Staff were helpful and the store was very welcoming and well presented.
April 28, 2025
Reply from OKA - Knutsford
Dear Mrs Campbell
Thank you for your lovely review!
We are delighted to hear that you are delighted with your purchase and received excellent customer service from our team at our Knutsford branch. We will be sure to share your feedback with the team.
We look forward to welcoming you back soon!
Kind regards
OKA
OKA Knutsford - feels like VIP service
The whole experience was fantastic. Louisa went above and beyond to help us select our items and guide us through the whole process. Louise listened to what we were hoping to achieve with the space, and spent time creating different mood boards and options for us to talk through. This was a high end personal service with no pressure to purchase. Not only Louisa but the whole team lead by Magda were a delight to engage with on our visits.
April 28, 2025
Reply from OKA - Knutsford
Dear Mr Gallagher
We are thrilled to hear about your positive experience! It's wonderful to know that Louisa went above and beyond to help you select the perfect items and guide you through the process. We strive to provide a personalized and pressure-free shopping experience, and it sounds like Louisa truly captured that essence.
We're also delighted that you found the entire team, led by Magda, to be a pleasure to work with. Your feedback is invaluable to us, and we're so happy you enjoyed your time with us.
Best wishes
OKA
The Store staff were very helpful and…
The Store staff were very helpful and professional
Have used this store on numerous occassions and always been well looked after
April 28, 2025
Reply from OKA - Knutsford
Dear Mike
Thank you for your kind review! We're so glad to hear that you've had consistently positive experiences with our team at Knutsford. We strive to provide excellent customer service and it's wonderful to know that we've met your expectations.
We appreciate your support and look forward to welcoming you back to the store soon.
Best regards
OKA
Always a pleasure to shop in the lovely…
Always a pleasure to shop in the lovely Knutsford store
Lovely assistant that served me today, very helpful!!!
April 27, 2025
Reply from OKA - Knutsford
Dear Helen
We're delighted to hear you enjoyed your recent visit to our Knutsford store. We are proud of our team and appreciate you recognizing their helpfulness.
We look forward to welcoming you back soon!
Kind regards
OKA
Staff offhand
April 25, 2025
Reply from OKA - Knutsford
Dear Mrs McKenna
We're really sorry to hear about your experience in our store.
We endeavour to provide a high level of customer service, and it's disappointing to hear that we fell short in your case.
Please rest assured that we take your comments seriously and will address this with our team to ensure that all customers feel welcomed and valued.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Very friendly and helpful staff
Very friendly and helpful staff. We could not have asked for a better service. They knew their products well and gave very helpful advice about maintenance. Loved the products and the sale!
April 24, 2025
Reply from OKA - Knutsford
Dear Kerrie
Thank you for your kind words!
It's wonderful to know our team's knowledge and helpfulness made your visit, to our Knutsford branch, enjoyable.
We are always striving to provide the best possible service and appreciate your feedback.
Best regards
OKA
We have recently downsized from a large…
We have recently downsized from a large Georgian house to a modern apartment and we went to OKA Knutsford to see their eclectic range of furniture to enhance the look and usage of our new living space. Guided by Amanda and with help from other members of the team we spent a relaxing hour or so choosing some new dining furniture and also bought some irresistible accessories. Thanks to everyone for their professional and friendly assistance.
April 23, 2025
Reply from OKA - Knutsford
Dear Steve
Thank you for your wonderful review, it sounds like you were able to find some beautiful pieces to enhance your new living space.
We are proud of our team's commitment to providing excellent customer service and we are thrilled that you enjoyed your time with Amanda, and the rest of the team at Knutsford.
We hope you enjoy your new furniture and accessories for many years to come.
Kind regards
OKA
Great Service and value for money
Great Service and value for money
Beautiful premises and just a wonderful environment with beautiful items to purchase
April 14, 2025
Reply from OKA - Knutsford
Dear Isobel
We're thrilled to hear you had such a positive experience on your recent visit to our Knutsford store!
It's wonderful to know you enjoyed our service, value, and the beautiful environment we've created. We strive to provide a welcoming and inspiring space for our customers, and your feedback means a lot to us.
Kind regards
OKA
Still waiting for my purchase that was…
Still waiting for my purchase that was posted by the Knutsford store through DPD. Store very unhelpful and still struggling to find out what has happened. Customer services dealing with it atm but they’re still liasing with Knutsford store. Very frustrating. Staff not helpful at all
April 9, 2025
Reply from OKA - Knutsford
Dear Martin,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration you've experienced.
Since your review, one of our Customer Service agents has raised a replacement order for you and has been in touch to confirm that they’ll keep you updated every step of the way until the item has been dispatched and safely delivered.
We completely understand how disappointing this situation has been. Please rest assured that we're actively working to resolve this for you as quickly as possible.
Thank you for your patience.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Emma
Thank you for taking the time to share your feedback.
We are delighted to hear you received friendly and helpful service on your recent visit for our Knutsford store.
We hope to see you again soon.
Kind regards
OKA
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