Having read the positive reviews we can only echo the views of others. In our case it was Lilly who showed what a great asset she is to the company. Patient, friendly and knowledgable with the abilit... See more
Company replied
Location
Switch locationNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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Lilly at OKA Fenwick Newcastle was so helpful in giving advice and showing us options. We went for the Thomasin dark bronze table lamp with the Roa Lampshade Vermillion Red. Also bought 2 sofa cu... See more
Company replied
Annie went the extra mile to arrange some wallpaper samples to be available in store for us to view. Her colleagues then assisted us in store over wallpaper sizing. This resulted in a positive pu... See more
Company replied
What a truly great experience dealing with Annie and Chris in this wonderful section within Fenwicks at Newcastle. The service and genuine helpfulness is a breath of fresh air compared to the “robots”... See more
Company replied
Company details
Written by the company
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Contact info
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, United Kingdom
- 01916 911532
4.7
Excellent
34 reviews
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Reply from OKA - Newcastle
Dear Algernon
Thank you for sharing your review and we are pleased that everything went smoothly with your order and delivery.
Your feedback means a lot to us and we hope you will visit us again soon.
Kind regards
OKA
Exceptional staff at OKA in Fenwicks
Having read the positive reviews we can only echo the views of others. In our case it was Lilly who showed what a great asset she is to the company. Patient, friendly and knowledgable with the ability to ‘tune in’ to our taste and help with our choices of rugs and cushions.
Thank you!
June 18, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Phil
Thank you very much for your lovely review. We’re delighted to hear you received such fantastic service from Lily at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Lily's expertise and dedication made your experience so enjoyable and we hope that you are happy with your choice of cushions and rugs.
Your feedback is greatly appreciated and will be happily shared and we look forward to welcoming you back soon.
Warm regards
OKA
OKA Fenwick Newcastle
Lilly at OKA Fenwick Newcastle was so helpful in giving advice and showing us options.
We went for the Thomasin dark bronze table lamp with the Roa Lampshade Vermillion Red.
Also bought 2 sofa cushions
Great experience and a big Thankyou to Lilly
June 6, 2026
Reply from OKA - Newcastle
Dear John
Thank you for your fabulous review. We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Lilly's expertise and dedication made your experience so enjoyable.
We truly appreciate your feedback and thank you for your support and we hope that you will visit us again soon!
Warm regards
OKA
Excellent customer service
Izzy, Fenwick Newcastle, went above and beyond; she was knowledgeable, professional and patient as I traipsed back and forth over several days until I decided on my purchase. Because I bought from the shop, Fenwick delivered it for free.
May 28, 2026
Reply from OKA - Newcastle
Dear Angela
We appreciate you sharing your wonderful experience at Fenwick Newcastle. We're so pleased to hear that Izzy was so patient and helpful during your visit and we hope that you are happy with your purchase.
Thank you for your positive feedback and we do hope that you will visit us again soon.
Kind regards
OKA
Great service
Great service. Izzy has been so helpful with all our purchases. All the staff have been most accommodating and the furniture and accessories are wonderful. Can’t wait to take delivery.
June 1, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Val
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Izzy's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to the team.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Oka Newcastle 5 star service
What a truly great experience dealing with Annie and Chris in this wonderful section within Fenwicks at Newcastle. The service and genuine helpfulness is a breath of fresh air compared to the “robots” now doing customer facing roles. We bought a couple of items but could have happily bought more and will going forward. Brilliant service from start to finish.
May 31, 2026
Unprompted review
Reply from OKA - Newcastle
Dear David
Thank you for sharing such a lovely review. We’re delighted to hear you received such fantastic service from Chris and Annie at our Newcastle concession. It's wonderful to know that their expertise and dedication made your experience so enjoyable.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Annie at the Newcastle branch
Annie at the Newcastle branch handled my order efficiently and clearly in terms of when order would be received.
Very excited to receive my purchase!
May 31, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Janet
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from Annie in our Newcastle store and we hope that you love your purchase when you receive it.
Your kind comments are greatly appreciated and will be happily shared.
Warm regards
OKA
Annie went the extra mile to arrange…
Annie went the extra mile to arrange some wallpaper samples to be available in store for us to view. Her colleagues then assisted us in store over wallpaper sizing.
This resulted in a positive purchase as we love the paper now it is up.
Helpful staff at Newcastle OKA,
May 30, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Heather
We're so pleased to hear that you received such friendly and helpful service from Annie at our Newcastle store. It's wonderful to know that her dedication made your experience so enjoyable and we are thrilled that you are happy with your wallpaper.
We truly appreciate your feedback and thank you for your support, and hope that you will visit us again soon!
Warm regards
OKA
Great help from Izzy in store today so…
Great help from Izzy in store today so professional and informative in her help
March 5, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Ssm
Thank you for your lovely feedback. We're so pleased to hear that you received such helpful and knowledgeable service from Izzy in our Newcastle store.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
We had great service from the Oka…
We had great service from the Oka concession in Fenwicks Newcastle. We dealt mostly with Izzy who was very helpful and patient. We had to make some changes and a return but all dealt with efficiently. Delivery and a return went smoothly.
May 13, 2026
Reply from OKA - Newcastle
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that Izzy was able to assist with your order amendments and returns.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Reply from OKA - Newcastle
Dear Patricia,
Thank you for your lovely feedback. We’re delighted to hear you’re enjoying the style and comfort of your purchase and that you’re pleased with our products.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Great service
Chris at the Newcastle store gave good informative information and advice making our visit a success.
May 15, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Ray,
Thank you for your lovely review. We are delighted to hear that Chris at our Newcastle store provided helpful and informative advice and helped make your visit a success.
We will be sure to share your kind comments with Chris and the team.
Kind regards,
OKA
Oka Fenwick Newcastle
Absolutely fantastic service at Oka in Fenwick Newcastle. Such a beautiful brand. Highly recommend Chris who served us. Definitely worth a visit. We will be back!
May 13, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Charlotte
Thank you very much for your lovely review. We’re delighted to hear you received such fantastic service from Chris at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Chris's expertise made your experience so enjoyable.
Your feedback is greatly appreciated and will be happily shared and we look forward to welcoming you back soon.
Warm regards
OKA
An apology
I wrote a review about my experience with the company OKA in Fenwick department store.
Because of a misunderstanding, a message from the member of staff, I missed the call.
I want everyone to know that they were completely unaware that I don’t use voicemail.
The items I purchased were extremely well packaged and protected when delivered.
The customer service is exceptional.
The staff members were very friendly and helpful.
May 7, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Duncan
Thank you for your kind words. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store, and that your items arrived securely packaged.
Your feedback means a lot to us and we hope that you are happy with your purchase.
Warm regards
OKA
Chris and Izzy gave great customer service
Chris and Izzy were knowledgeable about Oka products and listened to my criteria for purchasing an armchair. I usually buy from Oka online but it was good to have an in-store interaction so I'll be popping in again. I also couldn't believe that my chair was delivered the next day.
April 30, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Genni
Thank you for your lovely feedback. We're delighted to hear that you had a pleasant visit to our Fenwicks Newcastle concession. It's wonderful to know that our team provided fantastic service and that your armchair was delivered so promptly.
We thank you for your support and hope that you will visit us again soon.
Kind regards
OKA
So well presented
So well presented. Just tempted me to look at more. Everything looks so stylish and put together. Which helped me see how the sofa would look - which was complete opposite to what I thought I wanted. Chris was extremely helpful in putting a look together for me. Sold!!!!
April 24, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Newcastle store, and we’ll be sure to pass your kind words on to Chris and the team.
It’s great to know you found inspiration during your visit, and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful mirror
Beautiful mirror. Very helpful staff at Fenwick, Newcastle. Mirror arrived safely and we were kept informed of delivery. Great experience.
March 24, 2026
Reply from OKA - Newcastle
Dear Suzanne
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that you are happy with your Mirror.
Your kind comments are greatly appreciated and will be happily shared.
Best wishes
OKA
Exceptional Service from Izzy at Oka Fenwick Newcastle
I had a fantastic experience at Oka in Fenwick Newcastle thanks to Izzy. She was an absolute pleasure—so patient, kind, and genuinely helpful while I made my decisions. She even used AI to show me different styles, which made everything so much easier as I was quite indecisive. I spent nearly four hours in store and never once felt rushed. Such a lovely experience and truly exceptional service!
April 4, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Serene
We appreciate you sharing your wonderful experience at Fenwick Newcastle. We're so pleased to hear that Izzy was so patient and helpful during your visit and the AI assistance was beneficial.
Thank you for your positive feedback and we hope that you will visit us again soon.
Kind regards
OKA
Very helpful staff in Fenwick Newcastle…
Very helpful staff in Fenwick Newcastle quick delivery delighted with my purchase
March 18, 2026
Reply from OKA - Newcastle
Dear Mrs Rogers
Thank you for your lovely feedback. We're so pleased to hear that you received such friendly and helpful service from our Newcastle store and that your delivery arrived promptly.
We are thrilled you are happy with your purchase and hope that you will visit us again soon.
Kind regards
OKA
Choosing cushions!
I’m trying to choose cushions & went into Oka Newcastle & saw Issy. She was exceptionally helpful making suggestions & showing me computer generated photos on the computer of how they would look on my sofa which was brilliant. I have been in previously looking at tables & Chris was excellent to do a great team in Fenwicks! Highly recommend.
March 30, 2026
Unprompted review
Reply from OKA - Newcastle
Dear Susan
We’re delighted to hear you received such fantastic service from our Newcastle concession. It's wonderful to know that Issy's expertise and dedication made your experience so enjoyable and we will be sure to pass your kind words on to Chris, Issy and the wider team.
We truly appreciate your feedback and thank you for your support and recommendation, and hope that you will visit us again soon!
Warm regards
OKA
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