OK Vape logo
Visit website

OK Vape Reviews 1,174

•
TrustScore 4.5 out of 5

4.6

Electronic Cigarette Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, efficient order processing, and prompt delivery services. Many appreciate the quick dispatch and next-day delivery, highlighting the convenience and reliability of receiving their items swiftly. The service is frequently described as efficient and helpful, with many people noting the company's responsiveness to queries and issues. However, some customers also noted concerns regarding product quality, specifically mentioning that certain refills and batteries do not last as long as expected or have shown a decline in performance over time. A few other people also felt that the courier service used for delivery was unsatisfactory.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the high quality and competitive... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the quick and... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant, fast, and... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering and the... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more

Company replied

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied

Rated 5 out of 5 stars

As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 M... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

OK Ecigs 20mg and extra long batteries

I have been smoking OK Ecigs now for a couple of months and think they are brilliant. I use the long battery which gives many hours of battery life. I also use the extra strength carts and these last a full day before running out. OK cigs are brilliant value for money. I have changed from a far more expensive brand with which I was using 3 carts a day. I am extremely happy with this brand and would highly recommend to anyone wishing to change brands. Excellent value for money. Thank you OK Ecigs.

April 19, 2018

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look