I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
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As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 M... See more
Company replied
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why change flavour with new packaging?
I’ve been vaping for 2 years now, 18 month at least using ok vape ‘Sweet Anise Menthol
Purchased from Morrison’s every time. I’m giving 4 instead of 5 stars as I’d noticed recently packaging changed slightly. unfortunately, with this, a change in the quality of flavour! Come on ok Vape....sort it out and put it back!!!
March 14, 2019
Unprompted review
Reply from OK Vape
Hi Marc,
This sounds really unusual as, although we have changed the packaging a little since re-branding from OK E-Cig to OK Vape, we have made no changes to our flavour recipes or the way in which we make our e-liquids.
If you would be so kind as to email us at info@okvape.co.uk with any batch numbers for bottles with which you feel the flavour quality is not satisfactory, then we will certainly follow this up for you.
Kind Regards,
Alice @ OK Vape
I recently had a delivery that got lost…
I recently had a delivery that got lost in the post, it hadnt even been put out for deiivery, the ladies at OK vape sent out a new pack on my order so that I was not without. Excellent all round customer service. Other companies could learn from OK Vape. Thank you for an excellent service!
March 6, 2019
Unprompted review
Great service
Great service, never had any issues, and have always had the items I ordered show up the next day. Everything is reasonably priced and the e-liquids are great.
The only thing I’d complain about is that the range of e-liquid flavours isn’t huge, although I’ve found my favourites and am tending to stick with those now. I’d like to see some more flavours in future, maybe some thing citrus; an orange or a lemon-based flavour?
Other than that minor thing, I’d highly recommend OK Vape.
November 23, 2018
Unprompted review
Best customer service I have ever had…
Best customer service I have ever had from Alice Foster, she is a treasure. Very quick delivery. I will definitely be using this product and recommending them to my friends.
Karen Stockwell
May 30, 2018
Unprompted review
Reply from OK Vape
Hi Karen,
Thank you so much for your kind words - I'm so pleased that I could help and that you're happy with our products and service.
Best Wishes,
Alice @ OK
Really not impressed
Really not impressed. For my first order with OK E Cig I chose 80VG 3mg Bubblegum flavour. Unfortunately what I received was 30VG and 12mg.
Edit: I received a phone call apologising for their error and a promise to send the correct product. Now I have received an email from Equifax informing me that they made a credit enquiry!! All I did was buy e-juice on a debit card!
May 24, 2018
Unprompted review
Reply from OK Vape
HI David,
It is a legal requirement for e cigarette/vape companies to confirm all customers are over the age of 18. Therefore we use a company called GB Group who carry out ID verification checks to ensure all online customers are over 18. The age verification software checks various sources including the electoral register, credit header data and utility data. These checks are only made the first time an order is placed (provided an account has been created and please don't be concerned by this as the checks only leave a soft footprint on credit reports which has no effect on your credit score. We note that we will carry out ID verification at the checkout and there is more information on this in our Privacy Policy (https://www.ok-ecig.com/privacy-policy/).
Kind Regards,
Alice @ OK E Cig
Very quick delivery and great prices…
Very quick delivery and great prices really pleased tgank you
April 26, 2018
Some e cig tabs don't last long
Some e cig tabs don't last long. Same problem if bought from ASDA.
April 25, 2018
Excellent service prompt delivery
April 25, 2018
Best e cigs that I have had.
Best e cigs that I have had.
Good Prices and an excellent customer service department. Thank you so much.Peter C. Evans
April 23, 2018
Quality product at a good price
Quality product at a good price, with quick delivery. Can't ask for more.
April 23, 2018
Quick service when ordered.
April 23, 2018
Fast
Fast, easy delivery. We like the products and find online ordering great value and convenient . Never had any problems and would highly recommend. Thank you x
April 22, 2018
No fault what so ever,been with them a…
No fault what so ever,been with them a few years now, very good service and speedy delivery.good value for money.
April 21, 2018
Straight forward online buying
Straight forward online buying and excellent delivery, on time every time.
April 21, 2018
Enjoying a good smoke and relaxing.
I was a little nervous at first in trying the OK E CIG but after a few minutes, I began to enjoy it, and it is far better than cigarettes. I will recommend them to my friends. Good Luck with any future improvements, though I do not tink you will be able better these. That is a challenge if you ever need one. Thank you for a good relaxing smoke. From Peter.
April 21, 2018
Have been using regularly and don’t…OK’R OK
Have been using regularly and don’t think the batteries last as long as before and the strength of the cigarettes could be higher.
Good way to quit smoking although I thinks the products need to come down in price.
Overall review is very good and I smoked for 45 years and still quit with these.
Very happy that I found them as I am saving a lot of money too!
April 21, 2018
Very fast service
April 19, 2018
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