OK Vape Reviews 1,171

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, efficient order processing, and prompt delivery services. Many appreciate the quick dispatch and next-day delivery, highlighting the convenience and reliability of receiving their items swiftly. The service is frequently described as efficient and helpful, with many people noting the company's responsiveness to queries and issues. However, some customers also noted concerns regarding product quality, specifically mentioning that certain refills and batteries do not last as long as expected or have shown a decline in performance over time. A few other people also felt that the courier service used for delivery was unsatisfactory.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the high quality and competitive... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the quick and... See more

Service

People report positive experiences with service. Customers consistently praise the brilliant, fast, and... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering and the... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more

Company replied

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied

Rated 5 out of 5 stars

As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 M... See more

Company replied


Company details

  1. Electronic Cigarette Store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Switched to ok vape after using nicocig…

Switched to ok vape after using nicocig for 4 years and delighted with them. They work out cheaper and delivery is always free and within 2 days of order. Would defo recommend these as the nearest thing to real cigarettes.

October 7, 2021
Unprompted review
Rated 3 out of 5 stars

Great product

I have been vaping for 5 years now, i used to use nicocig which i could get in ireland, now with ok vape i have to order from uk which i dont mind except for the high custom charges, a lot of my family and friends use ok vape which would be great if we could get in Ireland.

September 25, 2021
Unprompted review
Rated 4 out of 5 stars

A great company to deal with

A great company to deal with. Fast delivery and I have never got the wrong order. I have found on occasion that the refills don’t last as long as normal. The new style battery is ace. Quick to charge and outlives the refill before it needs re charging. Would recommend.

September 14, 2021
Unprompted review
Rated 4 out of 5 stars

Have been using regularly and don’t…

Have been using regularly and don’t think the batteries last as long as before and the strength of the cigarettes could be higher.
Good way to quit smoking although I thinks the products need to come down in price.
Overall review is very good and I smoked for 45 years and still quit with these.
Very happy that I found them as I am saving a lot of money too!

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Ordered several times and products are of good quality and always arrive promptly, good value too.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Made a wrong order

Made a wrong order, CS answered phone quick and updated with my correct order. For the past year I have ordered from them and always super quick delivery.

February 26, 2021
Unprompted review
Rated 3 out of 5 stars

Inconsistent taste and life span

I changed to OK Vape on the recommendation of Health and Care when Nicocig was no longer available. I’ve been using OK Vape for about 3 months now after almost 3 years on Nicocig. The taste of the OK took some getting used to as has more of a “fizz” to it. I have also experienced a lot of inconsistency in the flavour and about 1 in 12-15 cartomisers has a horrid, almost perfumed taste to it which is so awful I have to discard and open another. I also agree with other reviews about how long a cartomiser lasts. Sometimes I’m changing them after a couple of hours, and sometimes they’ll last for 75% of the day. I appreciate that is dependent on usage, but my routine on a work day is fairly consistent, whereas the cartomisers are not.

December 5, 2020
Unprompted review
Rated 4 out of 5 stars

Highly recommended*

Ordered one of the vape starter kits and a pack of high strength refills (5 in a pack) at £12 for the lot with free postage. They even chucked in a couple of menthol refills to try out for free.
Bit of a mix up when crappy Google auto-fill didn't include my house number. First and only time.
The long and short of it is that OK Vape sent out another package by registered post a couple of days later at no charge!
The E-cigs are good value for money and the "tobacco" flavoured cartomizers are better than others that I have tried. I used to get a weird unpleasant "fizz" kind of feeling in the pit of my stomach with another brand and went back to smoking rollies. No problems with this brand so far.
The Cartomizers can be a bit hit and miss, some lasting around a day or so
( 12 hours ) while one lasted less than 8 hours but at this price, I am OK with it.
The battery lasts about a day depending on usage and takes around 75 mins to recharge, or about 40 mins for the longer batteries.
Comes in a nice matt black plastic box.
If you sign up to Emails and promo's, OK vape hold regular "sales" and offers, so keep an eye out for regular discounts, they are quite good and there are substantial savings to be had, especially if you buy in bulk. ( £4.50 for the refills instead of £6.00 etc )
They say that if you order before 2 pm, you should receive your order the next day...
Haven't had the next day delivery experience yet but that may because I have ordered on a Friday night or bank holiday, and they post it out on a Monday morning after a weekend. Not a problem but something that you may want to bear in mind.
Many thanks to Chelsea and Alice at OK Vape for above and beyond customer service, highly recommended!

*Update!

Knocked 'em down a star, as lately, I have found that their E-cig cartomizer cartridges have become even more hit and miss. Some can last most of the day while another batch may only last a couple of hours. A bit of work as far as quality control and consistency is needed here guys!

April 24, 2019
Unprompted review

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