I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
As a previous 10 Motives Customer, I was looking for a replacement brand after 10 Motives stopped manufacturing the range I used. I was contacted by Sara to ask if i would like to try the OkVapes 10 M... See more
Company replied
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1K reviews
Replied to 92% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
April 1, 2026
Reply from OK Vape
Hi David,
It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Amanda,
We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know.
All the best,
Calum @ OK Vape
Good product and fast delivery!
March 31, 2026
Reply from OK Vape
Hi Sara,
We are thrilled to hear that you continue to be satisfied with our products and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance.
All the best,
Calum @ OK Vape
Excellent customer service
Always first class with this company excellent feedback if you have a query about anything regarding an order very helpful delivery very quick
March 31, 2026
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We hope we can help again soon!
Please get in touch if I can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Susan,
We're very glad to hear that you were satisfied with our delivery options and our service, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Brian,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
First class service again!
March 31, 2026
Reply from OK Vape
Hi Mick,
We are really pleased to hear you've been enjoying our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Wanda,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Buena
I use it myself, so I should get a discount at the end of the month when I buy it 👍🙏
March 31, 2026
Reply from OK Vape
Hi Oscar,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi James.
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
All the best,
Calum @ OK Vape
Delivers on time
March 31, 2026
Reply from OK Vape
Hi Quentin,
We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Donna,
We are really pleased to hear you've been enjoying our products and delivery! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
OK Vape refills…
I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most about my Vape is it looks like a real cigarette 🚬 . Highly recommend OK Vape there a brilliant company, long may they continue.
March 31, 2026
Reply from OK Vape
Hi Rosemary,
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
All the best,
Calum @ OK Vape
Hassle free ordering and delivery.
Hassle free ordering and delivery.
A very reliable company that I've been using for more than 5 years !
March 31, 2026
Reply from OK Vape
Hi Mandy,
Thank you so much for your kind words. We're delighted to hear that you've had consistent positive experiences with us and our products. If you need any further assistance or have any more feedback, please don't hesitate to reach out.
All the best,
Calum @ OK Vape
Quick delivery
March 31, 2026
Reply from OK Vape
Hi June,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Standards are slipping
For over two years, I have used OK vapes, and was entirely happy with the delivery, convenience, and reliability of product. However, in common with other long-term customers, my last two orders have shown a marked decline in the batteries' ability to hold a charge, and increasing number of duds in the pods.
Regretfully, I will now look for a more consistent and reliable product.
March 27, 2026
Unprompted review
Reply from OK Vape
Hi there,
Many thanks for taking the time to leave us your review and we're sorry to hear you've experienced issues with some of our products recently.
Please may you contact us by e-mailing info@okvape.co.uk or call us on 0333 4141 455 between 9am-5pm Monday to Friday and we'll be able to assist you further?
All the best,
Calum @ OK Vape
Good communication
Good communication, very helpful, prompt delivery and therefore highly recommended.
February 18, 2026
Unprompted review
Reply from OK Vape
Hi Fraser,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
Time to quit there prices keep going up…
Time to quit there prices keep going up nearly as much as a pack of cigs and never lasts as long now
February 6, 2026
Unprompted review
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review, I'm sorry to hear that you have been disappointed with our products and pricing recently. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause.
If you encounter any issues with our product, please do reach out. We are always more than happy to assist you!
Kind regards,
Ashley @ OK Vape
Not great
This is 2nd batch of batteries I've bought. Don't hold charge very long. Not smoking continually. Had a 10 motive original battery that held a charge much longer and lasted more than a year. Do not rate ok battery against the old 10 motive.
January 21, 2026
Unprompted review
Reply from OK Vape
Hi Fiona,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. We recommend cleaning the contacts regularly as over time, excess e-liquid and debris can build up which can affect the performance of the battery.
If this does not help, please do get in touch and we will investigate this further for you.
Kind regards,
Ashley @ OK Vape
Ok Vape has been a life saver
Ok Vape has been a life saver , allowing me to swop the dangers associated with cigarettes and the fire hazards to give my mother who has dementia a feel she is still smoking and also allowing us to slowly reduce her nicotine intake as well as saving her money.
This product has been amazing and made the transition from cigarettes to vape so much easier without any complications
January 9, 2026
Unprompted review
Reply from OK Vape
Hi Julie,
Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide and with our products too.
Please reach out to us if there is anything we can be of help with.
All the best,
Calum @ OK Vape
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