Olanka Travels Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional service, especially highlighting the drivers and guides who often become friends. Many people found their holidays memorable and well-arranged, with seamless booking processes and itineraries that exceeded expectations. Reviewers also appreciated the excellent location choices and the overall quality of the service provided. However, some customers reported dissatisfaction with the service, citing chaotic and misleading information, last-minute hotel changes, and a lack of organization and honesty. There were also instances where customers felt ignored and faced issues with voucher usage and unexpected price increases due to unclarified booking conditions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting the excellent planning and... See more

Service

People report positive experiences with service, highlighting the professionalism, knowledge, and hospitality... See more

Location

Reviewers highlight positive aspects of location, with many praising the beautiful places visited and the... See more

Booking process

Clients share positive opinions on the booking process, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

All reviews

(214)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Sri Lanka with Olanka…

We just returned from an unforgettable holiday in Sri Lanka, and I can’t thank Olanka Travels enough for making it so seamless and special. Traveling with my two kids, I was initially a bit anxious about managing everything—but from the moment we landed, everything was taken care of with such professionalism and warmth.

Our itinerary covered Bentota, Yala, Mirissa, and Colombo, and every destination was a delight. A huge shoutout to Divyaanjali, our tour representative, who was incredibly responsive, attentive, and ensured every detail was perfectly arranged.

But the real star of our journey was our driver, Dayal. He wasn’t just a driver—he was our guide, local expert, and by the end, a friend. He took us to all the must-see spots, shared great recommendations for food and experiences, and was always ready to help with a smile. What truly touched me was how beautifully he connected with my kids—they absolutely adored him, and he made the trip extra fun and memorable for them.

Thank you, Olanka Travels, for a truly wonderful experience. We’re already dreaming of our next trip back!

December 4, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your heartfelt and detailed feedback. We are truly delighted to hear that your family holiday in Sri Lanka was so seamless and special. We are especially grateful for your kind words about Divyaanjali's attentive planning and Dayal's exceptional guidance and care. It brings us great joy to know he connected so warmly with your children and made the journey extra memorable for everyone. We will be sure to share your compliments with both of them. We look forward to welcoming your family back for another wonderful adventure.

Rated 5 out of 5 stars

booked for Maldives

I booked for Maldives for a siyam world resort and I’ll book again with the olanka very good service I trust them for Maldives and Sri Lanka, only the issue when you pay online in the link the bank will take 3% more of the price can be avoided or cover from the olanka team

November 4, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind feedback and for trusting us with your trip to Siyam World. We're delighted to hear you had a very good experience and plan to book with us again. We appreciate you bringing the payment fee to our attention. We will review this with our team for future transactions. We look forward to assisting with your next getaway to the Maldives or Sri Lanka.

Rated 5 out of 5 stars

We had perfect time with you Olanka,I…

We had perfect time with you Olanka,I really hope to travel together again. We saw so many places and do so many things for 6 day,that was amazing. Our guide was perfect too. Every hotel and places for our stay was carefully chosen. Every our minutes was full with emotions and feelings. Thank you.

November 27, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We're delighted to hear you had a perfect time and that every moment of your 6-day journey was filled with amazing experiences. We're so glad your guide and the carefully chosen accommodations contributed to such a memorable trip. We truly appreciate your kind words and look forward to traveling together again soon.

Rated 5 out of 5 stars

An excellent experience

From our initial enquiries to the end of the tour, everything was managed well. We felt we were listened to and able to adapt an itinerary to suit our needs. Our driver was careful, knowledgeable and friendly, reliable and punctual, and the selected accommodation was of a good standard. The price was also competitive. We would highly recommend the company.

October 26, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We are delighted to hear that your tour was managed well from start to finish and that the personalized itinerary, reliable driver, and quality accommodations met your expectations. We truly appreciate your high recommendation and look forward to welcoming you on another memorable journey in the future.

Rated 5 out of 5 stars

We had an unforgettable Maldives Honeymoon Trip

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish. We’re delighted with the service and look forward to planning more trips with them in the future.

Highly recommended Olanka! 🌴💙✨

October 28, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We are delighted to hear that Sanduni and Budara made your Maldives honeymoon so smooth and unforgettable. We truly appreciate your kind words and look forward to helping you plan many more memorable journeys in the future.

Rated 5 out of 5 stars

Me and my wife visited Srilanka on our…

Me and my wife visited Srilanka on our wedding anniversary for a week..We started from Colombo, Kandi, Nuwara Eliya, Yale, Bentota and back to Colombo..The booking were good and we an amazing driver Mr Douglus who was very good throughout the journey. His driving was perfect and he was a perfect guide by Coming along with us for places to see..
We had good experiences..🥳

November 20, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your wonderful anniversary trip experience. We're delighted to hear that you and your wife had such a memorable journey through Sri Lanka and that Douglas provided perfect guidance and driving throughout. We're thrilled you enjoyed the itinerary and hotel arrangements. It was our pleasure to help celebrate your special occasion. We hope to welcome you back for more beautiful memories in the future.

Rated 5 out of 5 stars

Srilanka Tour (22-28 Oct)

The overall tour was well managed and specially comfortable for my parents.

Special thanks to Methmi (our tour manager) and Mr. Dayal (our tour guide) for making our trip memorable.

October 22, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words. We're delighted to hear that your tour was comfortable for your parents and well managed throughout. We truly appreciate your special mention of Methmi and Dayal. We'll be sure to share your compliments with them. We hope to welcome you back for another memorable journey.

Rated 5 out of 5 stars

Trip to Sri Lanka in October

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each location and also entertained our 2 year old son so we could get a few moments to ourselves during shopping/ photos. Thushara gifted us a beautiful memento to make our trip memorable as well. Would highly recommend asking for Thushara while doing your trip. The weather played foul sometimes, but Thushara was ready with umbrellas and always open to changes in our schedule as per our comfort.
Sri Lanka is a beautiful country and people like Thushara make the experience more memorable.

October 18, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing such a heartfelt review of your journey. We are delighted to hear that your trip was truly memorable and seamless from start to finish. It brings us great joy to know that Chathumi's prompt support and Thushara's thoughtful guidance made your experience so special. We will be sure to share your kind words with them—especially your appreciation for Thushara's dedication and the personal touches that meant so much to your family. We truly appreciate your strong recommendation and hope to welcome you back to Sri Lanka for more beautiful memories.

Rated 5 out of 5 stars

Culture

Experience was great,happy .children will learn alot about culture .

September 21, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We're delighted to hear that your family had a great and happy experience, and that the journey was both enjoyable and educational for your children. Nothing brings us more joy than knowing we helped create meaningful cultural memories for your family. We hope to welcome you all on another enriching adventure soon.

Rated 5 out of 5 stars

The second amazing experience

The arrangements done by Olanka were simply superb and the point of contact at Olanka (Ms Rashmi) is one of the most polite and friendly individuals I've known.
This was my second vacation trip through Olanka and Ms Rashmi

June 15, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your continued trust and for your incredibly kind words. We are delighted to know that your second vacation with us was simply superb. It means a great deal to us that Rashmi's polite and friendly nature made such a positive impression. We will be sure to share your heartfelt compliments with her. We look forward to welcoming you back for another wonderful journey in the future.

Rated 4 out of 5 stars

Mostly fantastic

Good communication with the agent Rashmi, great driver Lakmal, really enjoyed the things we saw. Very well organised, however the only issue for me was when we initially got a quote, and we got told that we had three weeks to decide, it wasn’t made clear that the quote was only available unless the hotels were booked up. Reservations should be held if there is a due date stated in the quote. Because of this, the itinerary changed and the price went up, even to the point where we had to organise a hotel for ourselves for a brief period (easily managed via booking.com but not what was expected). The tour was definitely worth it and planks did well to accommodate our needs/wants. I do recommend them though and they give you a very warm welcome to the island.

July 28, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your detailed feedback and for your kind recommendation. We're delighted to hear you enjoyed your well-organized tour and that Rashmi's communication and Lakmal's driving contributed positively to your experience.
We sincerely apologize for the misunderstanding regarding the quote validity and the resulting changes to your itinerary and accommodations. We truly appreciate you bringing this to our attention, as it helps us improve our processes for future travelers.
Despite this initial hiccup, we're glad to know the team worked to accommodate your needs and that you found the tour worthwhile. We hope the overall warmth and quality of your experience left you with beautiful memories of the island. We would be honored to welcome you back again under smoother circumstances.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great Supporting Team. 💪🏻

September 9, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind recommendation and wonderful feedback.
We truly appreciate your trust and look forward to welcoming you on another memorable adventure soon.

Rated 1 out of 5 stars

INFLATING PRICES TO AVOID HONOURING OUR VOUCHER

We have had an extremely disappointing and frustrating experience with Olanka Travel. The company appears responsive and helpful only up until payment is made—after that point, the service becomes completely unprofessional and unreliable.
We initially opted to change our travel plans and were issued a voucher, which we were told could be used toward a new booking. However, when it came time to actually use the voucher, the quoted price inexplicably skyrocketed. In an attempt to make it work, we agreed to remove several activities and two nights of accommodation. Despite these substantial changes, the overall price dropped by only around $300—an amount that clearly does not reflect the value of what was removed. This strongly suggests that Olanka Travel is deliberately inflating prices to extract as much money as possible from customers.
Additionally, we were suddenly informed that only one voucher could be used toward the booking—information that had never been disclosed to us previously. We have now requested a copy of this alleged "policy" twice via email, and have yet to receive any evidence of its existence. This lack of transparency leads us to believe that the policy either does not exist or is being invented as a way to avoid honoring the full value of what we are owed.
After comparing prices externally, we discovered that Olanka Travel was inflating the total trip cost by the amount of the voucher, only to then "deduct" that same amount—essentially nullifying the voucher’s value while falsely appearing to apply it. This is deceptive and unethical.
We are in the process of filing a formal complaint with the Consumer Affairs Authority, as these practices are not only misleading but potentially illegal. We strongly urge anyone considering Olanka Travel to avoid them entirely, as their dishonest tactics will likely end up costing you far more than expected.

September 1, 2025
Unprompted review
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Reply from Olanka Travels

We are sorry to hear about your disappointment and would like to clarify the situation. Your original tours were booked in June 2023 and later cancelled, which is why two separate vouchers were issued. At your request, these vouchers were extended for an additional two years. You re-engaged with us in May 2025 to plan a new trip, and during this time global travel costs had changed significantly, which is reflected in the revised quotations provided.
As per our policy, only one voucher can normally be applied to a new booking. However, to be flexible and fair, we made an exception and honored both vouchers—together covering nearly 80% of your original advance payment toward the new itinerary. The price differences you noted were influenced by upgrades (such as Lagoon Access rooms) and shifts in destinations (e.g., Nusa Dua, where hotel rates are considerably higher than Ubud). These factors offset the reductions expected from removing other nights or activities.
Throughout the process, our team has provided multiple itinerary options across Sri Lanka, Maldives, Vietnam, Cambodia, and Bali to accommodate your requests as best as possible. We regret if any of this was not clearly communicated and remain committed to assisting you. If you would like us to proceed with finalizing the hotel arrangements using your voucher balance, please reach out to us directly at support@olankatravels.com or the agent you were in touch with.

Rated 5 out of 5 stars

O Lanka Sri Lanka We just recently planned a trip with…

We just recently planned a trip with Olanka who were so accommodating & very patient with all my changes . The meals , accommodation, tours & driver were exceptional . I would highly recommend this company for a well planned trip . 10 out of 10 !!

August 24, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback and the perfect rating. We're delighted to hear that you found our team accommodating and patient throughout the planning process. It's fantastic to know that the meals, accommodation, tours, and driver all contributed to making your trip exceptional. Your high recommendation means a great deal to us. We look forward to welcoming you on another beautifully planned adventure in the future.

Rated 4 out of 5 stars

Trip to Sri lanka

Trip to Sri lanka
My husband, daughter and I visited Sri Lanka for the first time in August 2025 and we chose Olanka Travels to plan our holiday. It turned out to be a truly wonderful experience.
Our travel agent, Chamathsara, did an outstanding job. Thanks to her, we were able to visit many beautiful places, immerse in the rich culture, explore historic sites and enjoy the amazing food. She went the extra mile for us, always checking in and making sure everything was going smoothly during our stay. She has now become a dear friend to us.
Our driver, Samitha was also very easygoing, drove carefully and made sure we discovered some truly memorable places along the way.
We are very grateful for the warm hospitality and excellent service, and we would wholeheartedly recommend Olanka Travels to anyone planning a holiday in Sri Lanka.

August 30, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing such heartwarming feedback about your family's first trip to Sri Lanka. We are delighted to know that your experience with us was truly wonderful. It brings us immense joy to hear how much you appreciated Chamathsara's dedication and personal touch. We will be sure to share your kind words with her—she will be thrilled to know she made such a positive impact and is now considered a dear friend. We are also glad that Samitha’s careful driving and insightful guidance added so much to your journey. Your gratitude means the world to our team. We truly appreciate your wholehearted recommendation and hope to welcome you back to Sri Lanka.

Rated 5 out of 5 stars

Recommendation for Olanka Travels &…

Recommendation for Olanka Travels & Monila

I recently had the pleasure of booking a trip to the Maldives through Olanka Travels, and I couldn’t be happier with the experience. From start to finish, everything was organized flawlessly, making the entire trip truly unforgettable.
A special thanks goes to Monila, who was exceptionally attentive and professional throughout the planning and during the trip itself. She took care of every detail, responded promptly to any queries, and ensured everything ran smoothly. Her warm and helpful approach made the entire process stress-free and enjoyable.
If you're considering a getaway and want a reliable, well-organized, and customer-focused travel agency, I highly recommend Olanka Travels—and be sure to ask for Monila!

September 3, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful review! We're absolutely delighted that Monila and our team made your Maldivian getaway so seamless and unforgettable. It's heartwarming to hear how Monila's attentiveness, professionalism, and prompt responses ensured every detail was perfect, allowing you to fully relax and enjoy your trip. We're honored by your high recommendation and can't wait to help you plan your next dream vacation!

Rated 5 out of 5 stars

An Unforgettable holiday in Singapore.

We had an amazing holiday organized by Olanka Travels.
Mr.Ananthasaee's customer service was the best. whole tour been planned well and everything was perfect. we had a great time in Singapore.

thank you so much to the whole team (both in Sri Lanka & in Singapore).
we will definitely travel with you guys in the future.
keep up the amazing work..

August 24, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We're delighted to know you had an amazing and well-organized holiday in Singapore. Your kind words for Ananthasaee and our team are greatly appreciated—we'll be sure to share your compliments with everyone involved. We look forward to welcoming you on another memorable journey soon.

Rated 5 out of 5 stars

The best way to experience Sri Lanka

We decided on spending our honeymoon travelling around Sri Lanka with Olanka Travel. This travel has exceeded our expectations to say the least. And all that thanks to Thushara - our driver and tour guide, who became a dear friend. To this day when someone asks us what was the best in our Sri Lanka trip, without a hesitation we repeatedly answer - THUSHARA! :) We were a bit afraid of booking the trip in advance from Europe, but we can assure everyone that there is nothing to be afraid of. We were taken care of greatly, we were always comfortable and Thushara was always one step ahead predicting our needs and facilitating them. We saw incredible views, we immersed ourselves into the culture and definitely fell in love with Sri Lanka. We need to be back one day and there is no one else other than Thushara who we would like to explore this beautiful country with. Thank you so much!

July 12, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for trusting us with your honeymoon and for your incredibly heartfelt words. We are overjoyed to know that your journey exceeded expectations and became such a cherished memory. We are truly honored by your praise for Thushara. It is wonderful to hear that his attentive and thoughtful service made him not just a guide, but a dear friend. We will be sure to share your glowing words with him—he will be deeply touched. It was our pleasure to ensure you felt comfortable and cared for from the moment you booked. We are thrilled you fell in love with Sri Lanka and can't wait to welcome you back for another adventure with Thushara.

Rated 5 out of 5 stars

Amazing Sri Lanka, wonderful experience, exceptionally well organised

We had a wonderful experience with Olanka Travel during our trip to Sri Lanka. From the very beginning, the process of designing our trip and onboarding was smooth and seamless, thanks to the great support of Chama, who made everything easy and stress-free.

During the trip, everything was exceptionally well organized, and a special mention goes to our guide and driver, Dayal. His experience, kindness, and helpfulness truly made the difference. He was flexible in accommodating our requests and changes of plans, and always gave us valuable advice on what to prioritize and how to best schedule our days.

We highly recommend Olanka Travel, and if you are planning a similar trip, we strongly suggest asking for Dayal—he will make your experience even more memorable!

August 15, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We are delighted to hear that your experience was so seamless and memorable from start to finish. It’s fantastic to know that Chamathsara’s support made the planning process easy and stress-free. We will certainly share your kind words with her. We are also thrilled that Dayal’s experience, kindness, and flexibility made your journey so special. Your high praise means a lot, and we’ll be sure to let him know how much you appreciated his guidance. We truly appreciate your strong recommendation and look forward to welcoming you back to Sri Lanka someday.

Rated 5 out of 5 stars

It was a 12 day trip in Sri Lanka for…

It was a 12 day trip in Sri Lanka for me and my husband with private guided tour. I found them online and it is a trustworthy agency. Anjali the girl from the agency replied to all our needs before and during our stay. The tour was well organized, the hotels were nice as well as the itinerary. Our Guide Thushara was amazing from the beginning till the end. He knows very well the country and the culture and he explained everything in detail. He is the best guide that we ever had and he made our trip so special. Definitely ask for him if you book a tour and you won’t regret it . Thank you so much Thushara for everything!

August 4, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful review! We're absolutely delighted that Anjali and Thushara made your tour of Sri Lanka so special. It's fantastic to hear how Anjali's attentive planning ensured a seamless experience, while Thushara's deep knowledge and passion for his country brought your journey to life. We're honored by your high praise and wholehearted recommendation—Thushara truly is a gem! We can't wait to welcome you back for another unforgettable adventure.

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