Olanka Travels Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional service, especially highlighting the drivers and guides who often become friends. Many people found their holidays memorable and well-arranged, with seamless booking processes and itineraries that exceeded expectations. Reviewers also appreciated the excellent location choices and the overall quality of the service provided. However, some customers reported dissatisfaction with the service, citing chaotic and misleading information, last-minute hotel changes, and a lack of organization and honesty. There were also instances where customers felt ignored and faced issues with voucher usage and unexpected price increases due to unclarified booking conditions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting the excellent planning and... See more

Service

People report positive experiences with service, highlighting the professionalism, knowledge, and hospitality... See more

Location

Reviewers highlight positive aspects of location, with many praising the beautiful places visited and the... See more

Booking process

Clients share positive opinions on the booking process, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

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(214)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

I recommend Olanka

So it was my 1st trip to wonderful Sri Lanka with Olanka travel.
Can tell,that this is trustfull agency.
They made for me so active tour,and less for a week I explored half of island without stress and rush.
Special thanks I wanna say for my good friend and driver Ajmeer!
He wasn't been a driver only,he was guide(above his responce),security,great advicer ,nice companion and FRIEND!
He entertained me full week!
Wasn't boring at all!
Guys,I highly recommend Olanka agency ,if u decide to explore this amazing country!
Just my small advice-read hotel reviews urself also.
So,it was hyperactive and friendly trip!
Sri Lanka,Olanka one love ❤️

August 12, 2025
Unprompted review
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Reply from Olanka Travels

We appreciate your positive review and your decision to book your first trip to Sri Lanka with us! We're overjoyed that Ajmeer went above and beyond as your friend and Guide while showing you half the island stress-free, making your week truly unforgettable. Hearing how his enthusiasm and knowledge made every moment enjoyable is amazing. We look forward to seeing you again for more exciting adventures!

Rated 4 out of 5 stars

It was a well organised private tour…

"It was a well organised private tour for 12 days for my family. Most of the Hotels (4* & 5*) were great with great facilities, gestures, good meals and friendly staff. Our tour assistant Ms Chamsthsara was exceptional and prompt with all our queries. Our Chauffeur Dinesh was excellent, friendly and great with our grandkids too. Thank you Olanka Travels. K & S Family - Australia"

July 18, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful review! We’re delighted that Chamathsara and Dinesh made your family tour so memorable with their exceptional service. It’s fantastic to hear you enjoyed the handpicked hotels and that Dinesh’s friendly guidance was a hit with your grandkids too! We’re honored by your trust and would love to welcome your family back for another seamless adventure.

Rated 5 out of 5 stars

Unforgettable Sri Lanka Adventure!

Unforgettable Sri Lanka Adventure with Olanka Travels – Huge Thanks to Shanika and Shalom!

We’ve just returned from an unforgettable 18-day journey across the beautiful island of Sri Lanka, and it was nothing short of extraordinary—thanks entirely to the incredible team at Olanka Travels.

From the very beginning, Shanika was a dream to work with. She was responsive, professional, and wonderfully attentive to our needs. Organizing a trip for a group of six can be complicated, but Shanika made it feel effortless. Every detail of our itinerary was carefully curated to match our interests and preferences, and no request was ever too much. Her attention to detail, efficiency, and warm communication gave us total confidence from start to finish—and made the planning process stress-free and enjoyable.

We also had the added pleasure of meeting Shanika in person on our last day in Colombo, which was an absolute treat. It was lovely to finally put a face to the name behind the flawless organization. Her warmth and genuine care for our experience shone through in person just as it did throughout the planning stages.

Equally amazing was our driver and guide, Shalom. From the moment we met him, we knew we were in good hands. He was consistently punctual, professional, and incredibly friendly. The vehicle was spotless, spacious, and comfortable throughout our journey—an essential part of making long drives pleasant.

Shalom’s local knowledge and thoughtful recommendations added so much depth to our experience. He was always attentive to our needs and made sure we felt comfortable and safe wherever we went. His passion for sharing the beauty and culture of Sri Lanka was clear every step of the way, and by the end of the trip, we felt like we were saying goodbye to a dear friend.

This was a trip we will treasure forever, and it wouldn’t have been possible without the dedication and care of Shanika and Shalom. If you're planning a visit to Sri Lanka, we can’t recommend Olanka Travels enough.

Thank you, Shanika and Shalom, for the adventure of a lifetime!

July 14, 2025
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Reply from Olanka Travels

Thank you for your heartfelt and glowing review! We're absolutely overjoyed that Shanika and Shalom made your 18-day Sri Lankan adventure so seamless, enriching, and truly unforgettable. It's wonderful to hear how Shanika’s planning and warm professionalism put your group at ease, while Shalom’s expertise, spotless service, and genuine passion for his homeland turned every moment into a cherished memory—right down to that special in-person meeting in Colombo!
We’re deeply touched that you considered Shalom a friend by journey’s end—that’s the highest compliment we could hope for. Your trust and enthusiastic recommendation mean the world to us, and we’d be honored to welcome you all back for another extraordinary Sri Lankan chapter.

Rated 5 out of 5 stars

Maldives 🌴🐠🏖️ ✨…

We planned our Maldives tour through Olanka travels, and we’re so grateful to have been connected with Ms Monila Ebert who guided us every step of the way.

From the moment we started planning, she made the entire process smooth and stress-free — helping us choose the perfect resort, arranging special facilities and being available to assist us throughout the trip. Everything was well-organized and perfectly arranged, allowing us to simply relax and enjoy our special moments in paradise.

A heartfelt thank you to Ms Monila Ebert for making our dream honeymoon a reality. If you’re looking for a reliable and caring travel expert, we highly recommend reaching out to her through Olanka travels. 💙🌴✨

June 11, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your heartfelt review! We're absolutely delighted that Monila made your Maldivian honeymoon so magical with her expert guidance and thoughtful planning. It's wonderful to hear how she transformed your dream into reality—from selecting the perfect resort to ensuring every detail was seamless, allowing you to fully cherish those special moments. We're honored by your trust and wholehearted recommendation, and we'd love to help create more unforgettable memories for you in the future!

Rated 1 out of 5 stars

Very disappointing experience - simply scammers

Absolutely not 1) They scammed me by promising something & reality was completely 2) it takes you 100 call to get 1 answer during critical situation (3)I had to drag and carry my luggage in the middle of nowhere & lost 6 hours of my day when their driver hit a pedestrian with no acknowledgement or compensation from them. If you have already registered with them, make sure you don't complete payment until you return as they are not trustworthy. it was truly a very disappointing experience with them

July 4, 2025
Unprompted review
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Reply from Olanka Travels

We’re genuinely disappointed to read this review, especially considering the level of real-time support extended to you during your trip and the ongoing efforts made to assist you even after your tour ended. The unfortunate accident involving a pedestrian occurred on your way to Colombo, during the final leg of your tour. As you acknowledged in a video you shared, the pedestrian was at fault, and the driver was not to blame. Your driver responsibly transported the injured person to the hospital and returned in 20 mins to assist you. You were taken to Ambepussa Rest House while a replacement vehicle was dispatched from Colombo — which takes approximately 3 hours. Despite the situation, you were never left without support. Your assigned agent was coordinating with our transport team and management, and Head of Customer support personally spoke to you to explain the steps being taken during the incident.
The only reason your agent wasn’t instantly reachable was because she was actively working with our team to arrange your backup transport. She returned your call after confirming the safest course of action. Communication from our side was constant and cooperative throughout. Your mentioned 100 calls would have delayed us in providing proper solution.
It’s important to note that while the accident happened on your way to your final hotel stay, your compensation claim included expenses such as laundry, buffet meals, and bar bills from your previous stays — which occurred before the incident. These costs were unrelated to the accident or any service failure. We respect your right to share your experience. However, for the benefit of future travelers, we believe it is important that the full context — and the support you did receive — is presented accurately.

Rated 5 out of 5 stars

Mr Kosala made great arrangements for…

Mr Kosala made great arrangements for us and the tour guide MrJanith Perera was very efficient and quality of the vehicle was good. Look forward to visiting again.

July 3, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words! We're delighted that Kosala and Janith made your trip enjoyable with seamless arrangements and expert guidance. It's wonderful to hear the vehicle met your expectations too. We can't wait to welcome you back for another great adventure!

Rated 5 out of 5 stars

Well organized tour by Olanka travels

Well organized tour by Olanka travels. Rashmi prepared the itineraries and worked patiently with us to make multiple customizations. Our tour guide Indika did an excellent job and made sure we had everything that we needed.

July 5, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind feedback! We're delighted that Indika provided such excellent service and ensured your trip was well-organized and comfortable. It's wonderful to hear you had everything you needed for a great experience. We look forward to welcoming you back for another memorable journey!

Rated 5 out of 5 stars

You have to clear where to go and what to do. Prior to approach travel agent do your research best is insta.

We got the Olanka through friends and we feel without knowing them
Do the payment was risky but it’s not happen like that. Rashmi was there to made selection of places and hotels and through the journey following up for the facilities and options. Recommend from my side.

June 10, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your experience! We understand how important it is to feel secure when booking a trip—especially through a new agent. We're glad to hear that Rashmi made you feel supported throughout, from selecting the right places to following up during the journey. Your recommendation means a lot to us!

Rated 3 out of 5 stars

Our experience with Olanka travels was…

Our experience with Olanka travels was good but we did have a few hiccups.
We were given the wrong number of the driver, and couldn't contact anyone when we landed which caused oanic.Some of the rooms which were given to us were also not of the best quality.
But want to mention that Divyanjalee was very helpful and always available for taking questions and helping us.
Special mention of our driver Lakhmal who was very good and he drove us around and showed us srilanka.
Thankyou Olanka travels

May 25, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your honest feedback. We sincerely apologize for the initial confusion with the driver contact and the room quality issues—this isn’t the standard we aim for, and we’ll address these gaps immediately. That said, we’re grateful you highlighted Divyanjalee’s responsiveness and Lakmal’s excellent guidance, which we’re proud to hear made your Sri Lankan exploration memorable. Your insights help us improve, and we’d love the opportunity to welcome you back for a flawless experience.

Rated 5 out of 5 stars

It was a excellent vacation

It was a great vacation. Everything was organised brilliantly. Hotels were very clean and hygiene. Driver Douglas was extremely polite. English spoken. Excellent driver and very focused and smooth in driving. Very ethical in nature

With Olanka experience was excellent from day one till last day. Overall excellent experience and u would wish them all the very best and keep up the excellent job

May 23, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback! We're delighted that Douglas's professionalism and smooth driving contributed to your excellent experience, and that our team's organization met your expectations from start to finish. Your kind words about our ethical approach and high standards mean the world to us. We hope to welcome you back for another flawless getaway soon!

Rated 4 out of 5 stars

2 week trip

2 week trip. Our guide Saliya was outstanding. He is a great driver, very much fun to be with, and very knowledgeable. The major drawback for us was the location of several of the hotels that were far outside the cities/towns, so we were unable to walk about after a touring day or to find alternative places to eat. The train ride was disappointing despite the views along the way. The train is dirty with windows you could barely look out of. This was 1st class and I can't imagine what 2nd or 3rd was like. Overall great vacation but now I know better what to ask for when setting up tour. Olanka itself is a first class organization

May 7, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your experience! We're thrilled Saliya's expertise and camaraderie made your 2-week trip so enjoyable. Your feedback about hotel locations and the train experience is invaluable—we’ll certainly use it to refine our offerings. We’re glad you recognized our commitment to quality despite these hiccups and would love to craft an even better itinerary for your next adventure, now that we know your preferences.

Rated 5 out of 5 stars

Eduardo and Catarina Honeymoon

While deciding on our honeymoon destination, we knew we didn’t want to spend the whole time sunbathing at boring beaches, but we also didn’t want to tire ourselves out with overwhelming hikes. We wanted a little bit of everything, and that’s exactly what we got! We ventured through the jungle in multiple safaris, climbed tall and beautiful mountains, sunbathed at jaw-dropping beaches, got to experience a different culture and taste the delicious local food. However, we were also offered something we never expected: a new friend. What initially was falsely advertised as a “private driver” turned out to be one of the kindest, most knowledgeable and enthusiastic people we’ve ever met. Thushara, who we thought would be our chauffeur, ended up being so much more! For starters, he’s a living encyclopedia. He knows every single detail about everything in Sri Lanka. On top of that, he always attended to our every need, even if it required some creative improvisation. If all that weren’t enough, he was also constantly looking out for us. Between his connections, his kindness and his forward-thinking, no obstacle got in our way.
We definitely recommend this experience, especially our guide Thushara, who we hope to see again soon.

Eduardo and Catarina.

May 13, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your magical honeymoon adventure! We're thrilled that Thushara became so much more than a driver—sharing his incredible knowledge, thoughtful care, and creative problem-solving to make your trip unforgettable. It’s an honor to know we helped create such special memories, and we’d love to welcome you back to celebrate many more milestones together.

Rated 5 out of 5 stars

Memorable family vacation

Thank you @ Olanka travels for planning an amazing srilanka tour for our family. Ms Ama Kaveesha was very receptive of our requirements and made sure it was well catered to all the age groups. Our driver Dinesh was very cordial, very smooth driving and took us around our 7 day long journey very efficiently. His suggestions regarding local food and shopping were exceptional!
My kids had a wonderful time with Srilankan wild life, would definitely want to come back for more!!

April 23, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback! We're thrilled that Ama and Dinesh made your family trip to Sri Lanka so memorable, catering perfectly to all age groups—from your kids' wildlife adventures to the seniors' comfort. It's fantastic to hear Dinesh's local insights added flavor to your journey! We appreciate your honest notes about the shopping stops; we'll certainly refine this for future travelers. Your recommendation means the world to us, and we can't wait to welcome you back for more Sri Lankan magic!

Rated 5 out of 5 stars

Olanka Travels

Olanka Travels made our holidays a memorable time. Ms Rush Wijesinghe and Mr Sarath Wijesinghe were very helpful and friendly. Everything was easy and well organised thus we just have to enjoy the beautiful Sri Lanka

May 8, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your lovely feedback! We're thrilled that Rush and Sarath made your Sri Lankan holiday so seamless and enjoyable. It's wonderful to hear everything was perfectly organized, allowing you to simply relax and soak in the beauty of the island. We hope to welcome you back for more unforgettable moments!

Rated 5 out of 5 stars

Mery Princyla and Sanjeeva Amila

Mery, the tour planner assigned to me meticulously did all the detailed planning and made our SriLankan trip truly memorable.
Wld also like to acknowledge the Driver and Tour guide Sanjeeva Amila's excellent service and driving us around 1000km to 5 cities in the 7 day tour of SriLanka
Thank you Mery and Amila
God bless you

May 4, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your heartfelt review! We're delighted that Mery's meticulous planning and Amila's expert guidance made your 7-day Sri Lankan adventure so special. Covering 1000km across 5 cities is no small feat, and we're thrilled Amila's dedication shone through! Your blessings mean the world to us. Wishing you many more joyful journeys ahead—we'd love to welcome you back!

Rated 4 out of 5 stars

Thanks to Olanka Travels for my recent…

Thanks to Olanka Travels for my recent visit to Sri Lanka. Ms. Divyanjali was the organizer. Thank you Divya for the excellent itinerary tailored for me. Wish to cooperate with Olanka Travels for my Future visits too.

May 5, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words! We're thrilled that Divyanjali crafted the perfect itinerary for your Sri Lankan adventure and that you had such a wonderful experience. It was our pleasure to make your trip memorable, and we're honored by your trust in us for future travels. We can't wait to welcome you back for another amazing journey!

Rated 5 out of 5 stars

A Memorable 7-Day Journey

A Memorable 7-Day Journey Through Sri Lanka with Olanka Travels

Our recent 7-day tour of the breathtaking island of Sri Lanka was nothing short of magical, thanks to the impeccable planning and warm hospitality of Olanka Travels. From the moment we landed to the final goodbye, every detail was thoughtfully arranged, allowing us to fully immerse ourselves in the beauty, culture, and charm of this incredible country.

A special shoutout to Sharanie, our Olanka representative, whose professionalism, responsiveness, and genuine care made our entire trip seamless. She was always just a message away, ensuring everything ran smoothly and that we were comfortable at every stage. Her recommendations, attention to detail, and warm demeanor truly enhanced our experience.

We were also incredibly fortunate to have Devaka as our pilot/driver throughout the journey. Not only was he an excellent driver navigating Sri Lanka’s diverse terrain with ease, but he was also a knowledgeable guide and a delightful companion. His punctuality, patience, and ever-smiling nature made each day enjoyable. Devaka went above and beyond to make us feel safe and welcome, and we are deeply grateful for his kindness.

Whether it was exploring ancient cities, relaxing on pristine beaches, or enjoying the serenity of the hill country, Olanka Travels ensured that every moment was special. This trip has left us with countless memories, and we wouldn’t hesitate to recommend Olanka to anyone planning to discover the wonders of Sri Lanka.

Thank you, Sharanie and Devaka, for making our journey so memorable!

April 19, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your incredible 7-day journey with Olanka Travels! We're overjoyed to hear that every detail was thoughtfully arranged, making your experience in Sri Lanka magical. Special thanks to Sharanie for her exceptional care and Devaka for his kindness and professionalism. Your kind words mean so much to us, and we’re thrilled to have been part of creating such cherished memories for your family. We look forward to welcoming you again!

Rated 5 out of 5 stars

Memorable trip arranged by Olanka tours

We had planned our trip with Olanka tours and it was wonderful and memorable for all our family members. Our tour organizer Ms. Rashmi Wijesinghe was very helpful, cooperative, prompt in replying and gave us 24x7 assistance. Even our driver Arjun was very calm and nice person. His driving was not rough at all. The itinerary suggested by her was very relaxed, not too hectic and covered all the sightseeing’s which needed to be. The hotels and resorts provided were the best, no complaints at all. Ms. Rashmi was so kind, she arranged a lovely surprise cake for my daughter on her birthday during our stay in Colombo. Thank you Olanka team, Ms. Rashmi and driver Arjun for making our trip memorable. If we visit again then we will definitely make arrangements with Olanka tours 👍👍

March 29, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your heartfelt review! We're thrilled to know your trip with Olanka Tours was wonderful and memorable for your family. Special thanks to Rashmi for her exceptional support and thoughtfulness, and to Arjun for ensuring a smooth journey. We’re so glad the surprise cake brought joy to your daughter's birthday. We truly appreciate your kind words and look forward to arranging another fantastic trip for you in the future!

Rated 5 out of 5 stars

Family Vacation to Maldives arranged by Olanka

We had a wonderful family trip to Maldives arranged by Olanka. The travel consultant Hiruni helped us from start to finish our trip. She was absolutely outstanding, incredibly helpful, attentive and patient, providing us with wide range of options that perfectly suited our needs and preferences. Her attention to detail and commitment to ensuring we had the best experience made the entire planning process smooth and stress-free. Thanks her excellent support, our vacation turned out to be truly wonderful. we are extremely grateful for her dedication and professionalism and would highly recommend her services to anyone planning their next trip. she is definitely an asset to the Olanka travel.
Thanks to Anushka as well who provided full support to the entire trip.

April 19, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your amazing family trip experience! We're thrilled to hear how Hiruni and Anushka's exceptional dedication and support made your Maldives vacation smooth and stress-free. It's wonderful that their attention to detail and professionalism helped create such memorable moments for your family. Your kind words mean a lot, and we're delighted to have played a part in your incredible journey. We hope to assist you with more unforgettable trips in the future!

Rated 5 out of 5 stars

In good hands

Olanka helped us organise a short trip to Sri Lanka. Thanks to Ruvini from the office, who was always helpful and ready to assist, and our reliable, always on-time, and good-character driver and guide, Chamod, we had a great, intensive, and unforgettable time.

April 19, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your experience! It's fantastic to hear how Ruvini's support and Chamod's reliability and kindness made your trip to Sri Lanka so memorable. We're thrilled that everything came together perfectly for an unforgettable journey. We hope to assist you with more incredible adventures in the future!

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