Olanka Travels Reviews 

214
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional service, especially highlighting the drivers and guides who often become friends. Many people found their holidays memorable and well-arranged, with seamless booking processes and itineraries that exceeded expectations. Reviewers also appreciated the excellent location choices and the overall quality of the service provided. However, some customers reported dissatisfaction with the service, citing chaotic and misleading information, last-minute hotel changes, and a lack of organization and honesty. There were also instances where customers felt ignored and faced issues with voucher usage and unexpected price increases due to unclarified booking conditions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Holidays

Customers consistently note positive experiences with holidays, often highlighting the excellent planning and... See more

Service

People report positive experiences with service, highlighting the professionalism, knowledge, and hospitality... See more

Location

Reviewers highlight positive aspects of location, with many praising the beautiful places visited and the... See more

Booking process

Clients share positive opinions on the booking process, with many praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.7

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(214)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Tailor made small group tour

I have just returned from a small group 12 night tour of Sri Lanka and a private driver with Olanka tours. I can highly recommend our consultant Anjali Wijethunga who put together an amazing tailor made itininary and an unforgettable tour. The itinerary provided was comprehensive with schedules for each day including any extra information required such as appropriate clothing to wear and expected climate temperature. Anjali has exemplary communication skills starting from the very first contact 12 months ago, till the very end of the tour where we had the opportunity to meet and personally thank her on our final day of tour. Every question over the process was answered promptly and in a professional and courteous manner. Whilst on tour she was in regular contact checking on our progress and always available.
Special mention goes to our driver and guide Jayampath who was very kind, patient and knowledgeable about his country. Jaya ensured we were comfortable at all times as we safely travelled the countryside on our busy schedule. We quickly became family and nothing was ever too much trouble. Jaya has such a joyful personality and added a personal touch to each day including a memorable surprise wedding anniversary morning tea. A big thank you to Jaya, you truely are inspirational and a credit to Olanka Tours.

March 14, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your wonderful experience! We're thrilled your 12-night tour with Anjali and Jaya exceeded expectations. Their dedication and personal touches truly reflect our commitment to exceptional service. We'll pass on your kind words to them both - they'll be delighted! Hope to welcome you back for more Sri Lankan adventures soon.

Rated 5 out of 5 stars

We were delighted that we chose Olanka…

We were delighted that we chose Olanka Travels for our family trip to Sri Lanka. Pre visit Miss Chathuri proved to be a caring and thoughtful coordinator, responding to our wishes and tailoring a trip to suit our sightseeing/location priorities.

Our driver - Jaya - made this trip special for us!
He has so much care, positive energy and attentiveness to invest in making every moment special. Every place we visited was incredible Sigiriya, Kandy, Nuwara Eliya, Bentota, Colombo. The locations alone are enough to make this an incredible trip and it was Jaya's care and commitment to making this a special holiday that makes this the perfect choice! Thank you.

March 28, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words! We're so happy to hear Chathuri and Jaya made your family trip so memorable. It was our pleasure to tailor your itinerary and provide exceptional care throughout your journey. Jaya's passion for creating special moments is truly unmatched! We hope to welcome you back for more unforgettable Sri Lankan adventures soon.

Rated 5 out of 5 stars

Thanku Subo for the wonderful trip

Thanku Subo for the wonderful trip
It had a great experience
You are very kind and helpful

April 6, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your lovely feedback! We're so glad Subo made your trip wonderful and memorable. We look forward to helping you plan your next adventure!

Rated 5 out of 5 stars

Great trip in Sri Lanka

We have just came back from a great holiday in Sri Lanka.
We were very lucky that we have Olanka travel arranged everything for us.
The booking process was efficient. They also taking care of us during the trip. They were flexible for arrangement.
Sri Lanka is a great country.
We will recommend Olanka travel for our friends who will visit Sri Lanka.

March 27, 2025
Unprompted review
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Reply from Olanka Travels

Thank you so much for your wonderful review! We're thrilled to hear you had a great holiday in Sri Lanka and that everything was well arranged by our team from start to finish. It means a lot to know you appreciated both the beauty of the country and the service we provided. Your kind words and recommendation truly encourage us. We hope to welcome you or your friends back for another unforgettable experience soon!

Rated 5 out of 5 stars

Lovely Sri Lanka 8D7N

Thank You to Ms Thilona. She was great and very helpful to arrange our itinerary 8 days in Sri Lanka. We really have fun and enjoyable trip.

Thank you to Mr Dayal Everyone in our group enjoyed the trip. Our guide Dayal was punctual and very knowledgeable giving us glimpses into the local customs etc.

March 29, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your amazing review! We are glad to hear that the services provided by Thilona and Dayal made your journey a memorable one. We are waiting to serve you again in the next tour with Olanka Travels.

Rated 5 out of 5 stars

Sri Lanka Tour

++ We had a wonderful trip through Sri Lanka, organized by Olanka Travel. From the moment we met our Driver Tiron, he was incredibly kind and knowledgeable about the country. Not only did he ensure that we traveled safely and comfortably, but he also shared fascinating insights about Sri Lanka's culture and history we would never discovered on our own. His warm personlity and professionalism made our journey truly unforgettable. We can highly recommend Tiron. Thank you for making our trip so wonderful.

- One negative point: Olanka's offer was not entirely clear to us. There were quite a few activities that had to be paid extra. Although it was mentioned in the offer that entrance fees were not included, we did not expect such high extra costs.

February 15, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your thoughtful feedback! We're delighted to hear that Tiron made your journey through Sri Lanka memorable with his warmth, knowledge, and professionalism—it’s always wonderful when a guide enhances the entire experience. We also appreciate your honest note about the clarity of the offer and the unexpected extra costs. Your input is valuable and will certainly help in improving communication for future travelers. Thank you again for traveling with us!

Rated 5 out of 5 stars

I took an incredible 14-day individual…

I took an incredible 14-day individual tour with a personal driver Tiron, organized by a travel agent Ishani from Olanka Travels. The service was impeccable. Ishani had addressed all my requests in regards the itinerary, and all my needs during the trip. My driver Tiron was extremely professional and friendly, always flexible, knowledgeable and polite. As a result, I have covered absolutely all significant historical and natural landmarks of Sri Lanka, including the Large Adam’s Peak. I would like to thank Ishani and Tiron for such a great service! I would highly recommend the Olanka Travels!

March 9, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback! We're delighted that Ishani tailored the perfect itinerary for you and that Tiron’s professionalism, flexibility, and knowledge made your 14-day journey unforgettable. It’s fantastic to hear that you explored all the key landmarks, including Adam’s Peak. We truly appreciate your recommendation and look forward to welcoming you on another amazing adventure!

Rated 5 out of 5 stars

Best response on time and constantly…

Best response on time and constantly helping as per Clint request and requirements, very good job.

February 27, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your feedback! We're glad to hear that our team provided timely assistance and catered to your requirements. Your appreciation means a lot, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

6 day tour of Sri Lanka-Olanka Travels

I booked a 6 day tour of Sri Lanka for March 2025 with a private driver with Olanka tours. From the first contact, the communication was exemplary.
Every question was answered in a professional courteous many in a very short space of time. The information provided was comprehensive with schedules for each day including any extra information required such as appropriate clothing to wear, approximate temperature expected and length of time traveling by car.
Usually the company collects you from tge airport but as we were arriving 3 days earlier than the start of the tour to acclimatise we arranged for them to collect us from tge hotel. As you can now probably imagine, this was no trouble and went very smoothly. Similarly when we finished the tour a similar arrangement was made as we were staying for another 6 days in Negombo. Again all ran smoothly.
As for the tour itself , we were collected on day one by Thushara, our guide and driver.
The introduction was lovely and immediately made us feel at ease with his warm smile and pleasant demeanour!
We drove to Kandy and got to know each other a little. It was clear that Thushara was extremely knowledgeable as he had trained as a tour guide many years ago! He amazed us with dates , statistics and local knowledge.
It appeared that his only wish was to make us happy. He also told us stories and showed us pictures of his lovely family.
Each day he would take us on the tour having re-confirmed the itinerary the day before. Then would drop us at the hotel with arrangements for the time to meet the following day. This was a recommended time , so if we wished it to be slightly different he was more than accommodating. Similarly, with the itinerary, it was very flexible and Thushara was open to skipping certain things and adding others.
Without going into the itinerary of every day, I just wanted to give an overview of the service provided by Olanka and in particular Thushara.
TRUST ME, IF YOU CAN, ASK FOR THUSHARA!!!!!!
A trip never to forget, enhanced by the tour by Olanka Travels!!!!!

March 12, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your wonderful experience! We're delighted to hear that the communication and planning process was seamless and that every detail was taken care of to ensure a smooth and enjoyable trip. It's fantastic that Thushara's knowledge, and flexibility made your journey even more special. Your recommendation means a lot, and we truly appreciate your trust. Looking forward to welcoming you again for another unforgettable adventure!

Rated 5 out of 5 stars

We had a memorable 12 days tour through Sri Lanka + 3 days in Maldives

We went for a very well design 12 nights tour through Sri Lanka and finish with 3 night in a majestic Meeru island resort. Altogether a magical experience. This was definitely one very memorable and enjoyable trip. Dear Olanka and dear Shanika, many thanks for organising such a wonderfull trip.

February 19, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words! We're delighted to hear that your 12-night journey through Sri Lanka and the final stay at Meeru Island Resort made for a truly magical experience. Shanika and the entire Olanka Travels team are thrilled to have been part of creating such wonderful memories for you. We look forward to welcoming you again for another unforgettable adventure!

Rated 5 out of 5 stars

Josipa & Igor,

Josipa & Igor,

Our experience about Sri Lanka is great thanks to Olanka trevel and excellent driver Jude. We were tight with the time, but whole tour was planned carfully and arranged to see as much as possible for the time we had. Sri Lanka is beautiful country with beautiful people and lots of things to see. If you are on the short visit lets profesionals arrange your trip and you as tourist just enjoy and relax. This why we recommend Olanka travels

March 10, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your wonderful experience! We're delighted to hear that Olanka Travels and our excellent driver Jude made your Sri Lanka trip seamless and memorable. It’s great to know that the carefully planned itinerary allowed you to make the most of your time in this beautiful country. We truly appreciate your recommendation and hope to welcome you back for another amazing journey in the future!

Rated 5 out of 5 stars

Totally recommended

Our experience with Olanka Travels was perfect. Before our trip, Shanika was very kind in helping us put together the exact package we were looking for. Upon arriving in Sri Lanka, she was always in touch with us. Sumith, our driver, was also a great and kind person, punctual, and helpful. We loved the hotels they booked for us!

We highly recommend Olanka Travels for their people and professionalism. We left Sri Lanka in love with the country. Thank you!

March 10, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful review! 🌟 We're thrilled to hear that Shanika helped create the perfect travel package for you and that Sumith made your journey smooth and enjoyable. It’s great to know that you loved the hotels and had a fantastic experience exploring Sri Lanka. Your kind words and recommendation mean a lot to us! We hope to welcome you back for another memorable adventure in the future.

Rated 5 out of 5 stars

Well I would rate Olanka the highest…

Well I would rate Olanka the highest possible . From the beginning , Navodya made us feel so comfortable and trusted . She was there to answer any questions and she had a wealth of knowledge. From the booking process to leaving the airport , she was constantly in touch . She exactly did what we wanted . Organised an amazing tour , best accomodations and Kamaldeen the best driver guide . In one week , we feel like we had seen everything. The driver guide also had a lot of knowledge.
On the day of departure , we were met by Navodya , Nimisha and Kamaldeen for a farewell and thanked us personally for using and trusting Olanka .
Thank you for the amazing memory Navodya , Nimisha and Kamaldeen .

February 26, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your fantastic review! We're thrilled to hear that Navodya, Nimesha, and Kamaldeen made your trip so seamless and memorable. Their dedication to ensuring a smooth experience truly reflects our commitment to exceptional service. We appreciate your trust in Olanka Travels and hope to welcome you again for another unforgettable journey!

Rated 5 out of 5 stars

The Maldives Tour 2025


The Maldives Tour February 2025.
My wife and I used Olanka Travels for our 5-day stay in the Maldives in February 2025. Our travel consultant was Rashmi Wijesinghe and I must say, she exceeded all our expectations. From the very beginning, she worked with us to understand our preferences, priorities, and budget. Her approach was incredibly efficient. She planned our holiday to The Maldives with great care and with minimal fuss, and did not compromise on any details. Rush presented us with at least 4 options and what truly impressed us was the thoroughness of these options. The resort we eventually settled on with Rashmi’s feedback and recommendation was perfect and truly paradise. We thoroughly enjoyed our stay at Dhigali Maldives with its pristine white beaches, turquoise water and coral reefs . I would highly recommend Rashmi and Olanka Travels to anyone looking for a luxurious tropical holiday in The Maldives.

February 11, 2025
Rated 5 out of 5 stars

Amazing tour with the best guide Asanka

We have returned home after our 11-day journey around Sri Lanka.

First and foremost, we would like to extend our heartfelt thanks to Olanka Travel, and especially to Tharuka, for arranging a truly perfect trip for us in Sri Lanka. The communication regarding our travel arrangements worked exceptionally well via WhatsApp, with Tharuka responding promptly and effectively to all our questions and requests.

Our journey and the many experiences in Sri Lanka were simply perfect and fantastic, largely due to having the world's best guide, Asanka W. We feel incredibly fortunate.

Asanka is an exceptional guide with extensive knowledge of Sri Lanka, and we enjoyed 11 wonderful days and experiences with him. He was always attentive to our needs, incredibly pleasant to be around, spoke perfect English, and was very welcoming and friendly.


We would recommend Asanka as a guide to everyone, and we already miss his delightful company.

Thank you for a memorable experience in beautiful Sri Lanka :-)

January 24, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback! We’re thrilled that you had a fantastic 11-day journey and that Tharuka ensured a seamless planning process. It’s great to hear that Asanka made your trip even more special with his knowledge and warm hospitality. We truly appreciate your recommendation and hope to welcome you back for another memorable adventure in Sri Lanka!

Rated 5 out of 5 stars

Driver/ Guide made our trip special …

We have just had 20 days in Sri Lanka with a driver guide called Tiron Silva. I cannot rate him highly enough. He absolutely made our trip for us. He was always on time, he was an excellent driver and was very knowledgeable but most importantly he was flexible and took us to some outstanding places. However even more importantly,he was so kind and completely trustworthy.

Tiron, for us made our trip to Sri Lanka unforgettable. Beautiful country and beautiful people.

February 5, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your experience! We're delighted to hear that Tiron made your 19-day trip so enjoyable with his flexibility and dedication. It’s wonderful that you had such a fun and memorable time in Sri Lanka. We hope to welcome you back for another adventure!

Rated 5 out of 5 stars

Sri Lanka

Sri Lanka
Before I went, I had serious concerns about hygiene, cleanliness and security, I contacted Ms. @dhanesha_d from @olanka.travels, she said my fears were unfounded and I should trust her, the driver she arranged for me was so kind and helpful, he did not leave us alone in any place he deemed risky and made sure we were safe, Ms. @dhanesha_d always continued communication, I had a dream holiday, I will definitely come back again. If you are thinking of traveling to Sri Lanka, definitely contact us, by the way, our driver is Mr.thilina and @dhanesha_d Thank you so much

January 17, 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your wonderful experience! We're delighted that Dhanesha provided reassurance and that Thilina ensured your safety and comfort throughout the trip. It’s great to hear you had a dream holiday and plan to return. We truly appreciate your recommendation and look forward to welcoming you again!

Rated 2 out of 5 stars

An Unforgettable Experience in Sri…

An Unforgettable Experience in Sri Lanka – Thanks to Darsha Dallage at Olanka Travels and Our Amazing Driver, Amila!

I recently had the pleasure of exploring the beautiful island of Sri Lanka. It was an unforgettable holiday, made all the more special thanks to Darsha at Olanka Travels and our incredible driver, Amila.

From the planning and booking to the moment I arrived, Olanka Travels took care of every detail, ensuring a seamless and stress-free experience. The itinerary was perfectly tailored to my interests, giving me a wonderful mix of cultural exploration, stunning landscapes, and beach relaxation. Each destination was more breathtaking than the last – from the ancient temples and UNESCO World Heritage Sites to the lush tea plantations and golden beaches.

A massive shoutout to my driver, Amila, who made the trip exceptional. Not only was he punctual, professional, and always ready with a warm smile, but his local knowledge and passion for Sri Lanka truly enriched my journey. Amila took the time to share fascinating insights about the country’s history, culture, and traditions, which made every stop along the way even more meaningful. His driving was smooth and safe, and I always felt comfortable and well cared for. I have learned so much during my trip, and it has been a truly fascinating experience.

Amila also went above and beyond in every aspect – suggesting the best local restaurants, helping me navigate hikes and attractions, or even taking extra time to ensure I got the best photo opportunities. His enthusiasm for sharing his country with me was infectious, and by the end of our trip, it felt like I had made a lifelong friend.

I highly recommend Olanka Travels for anyone planning to visit Sri Lanka. Their personalised service and attention to detail are second to none, and with an exceptional driver like Amila, you're guaranteed a memorable experience. I left Sri Lanka with my heart full, and I look forward to returning.

Thank you, Olanka Travels and Amila, for making this holiday so memorable!

December 26, 2024
Unprompted review
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Reply from Olanka Travels

Thank you for your heartfelt review! We're thrilled to hear that your Sri Lanka adventure was so memorable and that Darsha and Amila played such pivotal roles in making it exceptional. It's wonderful to know the itinerary exceeded your expectations and that Amila’s passion, professionalism, and local knowledge enriched your experience. Your kind words inspire us to continue delivering personalized, unforgettable journeys. We hope to welcome you back to Sri Lanka for another amazing adventure!

Rated 5 out of 5 stars

Fantastic service from this company

Fantastic service from this company: we dealt with Shani Senadeera who helped put the perfect trip together. We took a standard trip and adjusted it and tweaked a couple of hotels and excursions. There is never a time I couldn’t deal with them I would send a WhatsApp message to Shani Senadeera and she would reply promptly. special shout out to our driver Nashante who was always waiting for us and adapted to our requirements through our 12 days.

December 29, 2024
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words! We’re thrilled to hear that Shanika provided exceptional service in crafting your perfect trip, ensuring every detail was tailored to your preferences. A big shoutout to Nishantha for his dedication and adaptability throughout your journey. It’s wonderful to know both Shanika and Nishantha contributed to making your experience with Olanka Travels memorable. We hope to assist you with more adventures in the future!

Rated 1 out of 5 stars

Avoid Olanka Tours- complete let down

Avoid Olanka Tours: A Complete Letdown

We booked our Christmas holiday with Olanka Tours, expecting a stress-free trip, but it turned into a disaster.

1. Incompetent Guide Service
The “chuffer guide” was unprofessional, uninformed, and unhelpful. He refused simple detours, ignored our requests, and focused only on parking his car. For example, he declined to drive 2km to a temple, saying, “It’s not in the itinerary.” After five frustrating days, Olanka provided a replacement guide, but the damage was done.

2. Lack of Transparency
Olanka didn’t disclose that tourist entrance fees were 10–20 times higher for foreigners. Our USD $3,100 package excluded all attraction fees, adding nearly $1,000 extra for two people. We had to cancel several activities due to these unexpected costs.

3. Poor Hotel Choices
The “4- and 5-star hotels” were disappointing, with issues like leaky air conditioning, lizards in rooms, and rusty kettles. These were far below the promised standards.

4. Misinformation About Logistics
Our train to Ella was delayed over two hours, but the driver refused to return us to the hotel. Once in Ella, he wouldn’t take us 2km to the Nine Arches Bridge, again saying, “It’s not in the itinerary.”

Final Note
Olanka Tours overpromises and underdelivers. Be cautious of their suspiciously positive reviews—many appear to be from one-time reviewers.

December 18, 2024
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.

The driver followed the agreed itinerary, which was tailored based on your preferences and budget. While we understand the need for flexibility during trips, changes outside the itinerary typically require prior approval to ensure smooth arrangements.

The hotels provided were selected according to international standards and categorized by Sri Lankan authorities. We acknowledge your concerns about specific issues during your stay and have forwarded your feedback to the relevant hotel management teams to address these matters.

Entrance fees and sightseeing charges are government-regulated to maintain archaeological sites and sanctuaries. These costs are excluded from our packages to provide clients with the flexibility to choose activities that suit their interests. We regret any inconvenience caused by train delays or other logistical challenges, which were beyond our control.
If you have any other further concerns you may write to us at support@olankatravels.com. Your feedback is valuable to us, and we remain committed to improving our services. We hope for the opportunity to deliver a better experience in the future.

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